THERAPEDIC OHIO

1.0(
1
)

Mattresses

Services we offer

WHOLESALE MATTRESS & BOX SPRING MANUFACTURER FOR THE BRAND NAME THERAPEDIC.

Services we don't offer

DO NOT SELL TO THE PUBLIC. IF INTERESTED IN OUR PRODUCT PLEASE GO TO THE NEAREST MATTRESS AND BOX SPRING RETAILER AND ASK FOR MORE INFORMATION ON PURCHASING OUR PRODUCT.

Amenities

Senior Discount

ask for details

Accepted payment methods

Check

Reviews

1.01 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
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1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
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Showing 1-1 of 1 reviews
DAVID F.
03/2007
1.0
mattresses
  + -1 more
very poor, mattress is no where near as good as they say, worst mattress we ever purchased, worst company we ever dealt with, refuses to take calls, and never responded to my 2 letters, never returned any of my calls.
Description of Work: Bought 4/1/2005 - had to have replaced on 10/28/05 due to defects more defects, refused to replace and only would repair at our cost of $ 50 per shipping each time. Also the company schedules repairs only a few times a year which will wear out your warranty. First repaired 5/19/06, had same problem in 2 weeks, complained again, was not rescheduled for another repairs until 11/18/06. Again had same defects of packed down ruts sinking latex mattress in 2-3 weeks after getting it back. Was not able to reschedule again till 2/23/07, they returned unrepaired saying it had a urine stain and would not repair anymore. The mattress is clean, no stains. I called and was never connected to anyone, I was told we should not have '' PISSED'' on the mattress and they hung up after they said they would not take it back for any further repairs.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,550
Response from THERAPEDIC OHIO
Due to scheduling we require an appointment. We make them for every Fri. of the month. We then inspect the mattress at our facility. In most cases the mattress is repaired at little or no cost. As stated in the warranty it's the consumer's responsibility for transportation. We don't charge a fee for transportation since we don't pick up any product for repair. Our records show the retailer brought this mattress back for repair. The 1st time we found a 3/4" impression. Our warranty states there must be a 1-1 1/2" impression. However, we repaired the mattress by adding new latex. When the mattress was brought back for the 2nd time, we weren't informed of whose mattress it was. We did observe a stain on the mattress. Due to a state law, we aren't permitted to bring any product into our facility that contains a stain for sanitary purposes. This law is to guarantee the cleanliness of our products. In our warranty a stain will make the warranty null & void. I am sorry for this person's dissatisfaction. In my investigation of how our company handled his complaint, we tried our best to satisfy this individual with the knowledge we were given from our customer, the retailer from who he purchased the mattress set from. We pride ourselves on our record of producing quality products & the manner in which we stand behind our product. However, we nor any other manufacturer in our industry can be accountable for the way a retailer communicates with their customer. Trina Trill, ExecutiveVP

    Contact information

    161 GRAND VALLEY AVE, Orwell, OH 44076

    www.therapedic.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Mattresses

    FAQ

    THERAPEDIC OHIO is currently rated 1 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    THERAPEDIC OHIO accepts the following forms of payment: Check
    No, THERAPEDIC OHIO does not offer free project estimates.
    No, THERAPEDIC OHIO does not offer eco-friendly accreditations.
    No, THERAPEDIC OHIO does not offer a senior discount.
    No, THERAPEDIC OHIO does not offer emergency services.
    No, THERAPEDIC OHIO does not offer warranties.
    THERAPEDIC OHIO offers the following services: WHOLESALE MATTRESS & BOX SPRING MANUFACTURER FOR THE BRAND NAME THERAPEDIC.
    DO NOT SELL TO THE PUBLIC. IF INTERESTED IN OUR PRODUCT PLEASE GO TO THE NEAREST MATTRESS AND BOX SPRING RETAILER AND ASK FOR MORE INFORMATION ON PURCHASING OUR PRODUCT.

    Contact information

    161 GRAND VALLEY AVE, Orwell, OH 44076

    www.therapedic.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM