Aire Serv of Wooster

Just had my ac serviced and Chris Killinger is absolutely awesome. He informed me of stuff I didn't know. Very nice and polite. V

Aire Serve is a great company with great employees. Our air conditioner went out at 7 pm, and they responded immediately the next day. They opened our unit and found chunks of ice in and around our condenser, fan motor, and such. They defrosted all the ice, and then damage to the lines, where a leak was at. Our furnace and ac unit were 18 years old, and beyond their expected life expectancy. They added freon to the unit, and explained that they could not determine how long it would last. A sales representative came the next day, and suggested several options. The idea was to replace the ac unit, but due to the age of the furnace, we requested a quote on it as well. We selected a great package that was much less than we expected, including discounts for being a retired US Navy veteran. They discounted the service fee for the original call from the cost of the furnace and ac unit. Aire Serve assisted us with financing at a great rate, and then within 3 days were able to return to our home, remove the old units and install the new units all in about 8 hours. Before the installers showed up to perform the installation, we received a phone call from Aire Serv to let us know that someone was on the way. Within 1 hour of the completion of the installation of the units we received a phone call from Aire Serv to inform us that a service rep was on their way to ensure proper installation and answer any questions. They set up a follow up visit to ensure that the unit was working properly. All in all, my wife and I would like to thank Aire Serv for their professionalism, concern for our specific needs, attention to detail, and follow up on a job well done. We have purchased a service package from them, and the first three visits are free.

Aire Serv is phenomenal. From my very first contact through the day of installation of our AC and furnace, and follow up with an updated same day service call and a call from Gordon, our rep to make sure all was well, I can't say enough about the customer care, the care to small details, the expertise and professionalism. I was a consultant to HVAC companies across the US for several years. I have seen the bad and ugly as well as the excellence of professionalism. The Excellence of Service, Professionalism and Customer Care is what Aire Serv of Wooster embodies. In my opinion you cannot go wrong with them. They saved us from a very bad situation and have a customer for life now.

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They showed up and completed the work as expected. It was a fairly straight-forward job so no surprises. They called a week or two later to make sure we were satisfied. Would recommend to a friend.

My a/c went out on Friday, June 5, 2015.  I called my regularly-used company that evening to see if they had Saturday hours.  On Saturday morning, I re-called my (now former) regularly-used company and left a 2nd message.  I also started looking through my address book for other HVAC companies I had used in the past.  I came across an ancient card of the company from whom I bought my furnace and a/c back in 1997.  The owner of that old company instilled a lot of trust.  So, I called that number which turned out to now be a new company, Aire Serv.  The nice repair guy called me back shortly after I left the message, and explained the fees, and told me he could be at the house soon.  He checked out the a/c and discovered that the condenser was no longer operational.  So, he contacted their sales guy, Gordon, and we arranged to meet after work on Monday evening.  Then, Gordon called back and told me he could come still that (Saturday) afternoon.  Knowing that hot/humid was coming, I accepted the earlier appointment.  Before Gordon came, I did some research on the company and the price of hvac units.  The research on the company resulted in all positive comments.  The average price of hvac units for the Cleveland area is $8360, which almost made me faint.  Luckily, Gordon offered several options and I was able to purchase one level up from the least-expensive a/c and a few additional nuances for an even better furnace.  I also replaced my humidifier.   But here's the amazing part:  Gordon ordered my unit(s) after we spoke on Saturday, it was delivered to his company on either Monday or Tuesday, and they installed everything on Wednesday, June 10th (2015.)  The turn-around time was absolutely stellar!
I cannot express enough positive comments about this company, their employees, including the office staff who promptly emailed me receipts, arranged for installation and secured the warranties.  I think they also had to get permits but that part was so seamless I'm not even certain about it because it was something I didn't have to worry about.
Now, I'm cool, cool, cool -- all thanks to Aire Serv.  You guys are absolutely awesome!

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My experience was excellent.  They were prompt and knowledgeable. I had no issues with scheduling an appointment.

Rep called and showed up early, that's not a problem.  He immediately saw that the coils were iced over and said the A/C would have to be shut off so the coils would thaw out and that he would then come back.  This diagnosis cost $80 which is exactly what was quoted to me, so, not a problem.
Before he left he scheduled an appointment for the next day to come back.  He came back, said the A/C needed about 3 lbs of charging that cost around $320.  That $320, plus the $80 for the Service Call put my total at $400 which I am pleased with.  Especially since they had prompt service and came out the same day I called them.  The first company I called said they couldn't come out until the following week.
I would say the only thing that was unprofessional is that the guy smoked outside when charging the A/C unit.  I thought that inconsiderate, but hey, I wanted my A/C to work.  And aside from the smoking the guy was very cheerful and pleasant.

The furnace worked fine for the repair man but he did not leave with a bill for nothing. he called me to find out more about the problem. It is a service call for nothing since it won't act up for the repair man. Ouch but understandable.







In pricing cleaning and seasonal preventative care They had a 3 times a year plan to clean and service for a reasonable price with the benefits it included. and a on time servicing again normal price for the area. However, I really don't think a natural gas furnace needs that extensive of service repeatedly.  My experience is components that make the furnace efficient usually go out with no way to predict it. They usually cost more than the savings in fuel. Not the service providers fault.

     We received a phone call that morning that the installers were on there way. They arrived at 9:00 am that Monday morning. They introduced themselves. We had a new furnace and air conditioner by 3:00 pm. The installers  work was very neat, professional and timely. 
     My husband had worked in this field before retiring. He knew what to look for in a good install. After a few hours he came and told me ...we are in good hands. Being concerned about the expense of a new system we were pleasantly surprised. Great install.
      We hope Aire Serve will continue to service our system for many years. 
      Thanks Aire Serve for a nice cool summer!!     
  

I called Aire Serv Heating and Cooling who had recently acquired the company that previously serviced this heating unit. The serviceman arrived promptly and diagnosed the problem (the motor on the exhaust fan had failed.) He arranged for a new motor to be shipped. Within a day or two, he returned with the motor, installed it and had the unit running. The serviceman was professional, answered all my questions, showed me the burned-out motor and explained the difficulty in installing the new one. It was in an extremely awkward place to work. I really appreciated the effort he showed in getting the replacement part so quickly since my tenant was without heat.

They were a very great company to work with. They were compatively priced They were promptand very professional. The work was completed in a timely manner.I would recomend Airserv to any aybody.

Overall, what they did was acceptable and I thought the price was fair.

I was satisified and actually bought a service program.

Great

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Chris did a good job in reasonable time.