My Chimney Guys

went well.

Randy did an outstanding job. He even picked up our new fireplace insert because we didn't have a truck to bring it home. He and his team did everything in the most professional way.They even started our first fire and explained how very different our new unit was from our 35 year old one. Can not say enough good things about this firm.

My appointment was at 4:00 and they called me promptly at four and told me that they had an emergency and would be able to be at my house by 5:00. They arrived at 4:30 and were very professional. Inspected my fireplace/chimney and found that it did not need cleaned or repaired. Since I do not have any experience with fireplaces, he showed me how to use it and told me what kind of wood to burn in it. I was very pleased with the service. He could have cleaned the chimney and charged me even though it didn't need done and I would have never known the difference. I also appreciated that they called to let me know they were going to be late.

They did a great job and worked very fast.

Project was completed in approx. 4 hrs. Did an excellent job of clean-up.

They were very knowledgeable and able to address all of my concerns.

Not only did Randy complete the job and do a really nice job, he also took the time to teach me about the vent less logs that were installed in the fireplace.  I would hire him again and recommend him to my friends.

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First of all, let me just say this - if you are planning ANY fireplace work in the Greater Cleveland area and you DON'T call Randy, you are doing yourself a HUGE disservice!!
Randy was the ultimate professional from the very first contact.  He responded to my message promptly and arrived for an estimate at the stated time, after calling ahead to assure me he was on his way.  He assessed the job, gave us tons of free advice, which included telling us where we might source the stone we were looking for, and recommending several dealers for the purchase of the gas insert.  He also warned us of some potential rip off companies.
Our project was to raise the level of the hearth two courses of bricks, find and install a stone slab across the top of the hearth, and find and install the direct gas insert.  After giving us an estimate and providing the sourcing information, he assured us he could do the job in the time frame we desired.
We went out to the Kipton Quarry in Oberlin, Ohio and met the owner who raved about Randy.  He showed us lots of stone, and we stood next to the huge saw he uses to cut stone - amazing.  He then gave us an unbelievable price on the size we wanted.  He asked for our email address and later that week he sent pictures of several fresh cut pieces of the type we wanted.  We picked out a beautiful and unique slab of limestone with a brown swirling color  that we would never have found anywhere else (Highly Recommend this quarry if you need stone).
Next we visited two of the shops Randy recommended for the gas insert, and Rick at Heat Exchange on Lorain Road in N Ridgeville was a great source of more information and advice and helped us pick out the proper insert for our project.  Then, he gave us an outstanding deal on the insert and accessories, primarily because we mentioned Randy's name! 
We called Randy to set up the install date and here is the BEST part - Randy went out and picked up the stone and the gas insert himself, and then arrived at the precise time he stated.  He and his assistant were all business as they first laid down tarps and prepared the work area, then removed the old fireplace screen and unit.  They very quickly completed all the tasks, cleaned up all the mess from the job, had the insert working perfectly and explained the operation.  They took NO breaks and even skipped lunch, working about five hours straight to finish the job.
Honestly, it was such a relief to have a true professional complete our project.  We are now planning to have our entire fireplace updated with new stone to replace the old dated red brick ... and of course, no one but these guys will be called.

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The service was very good. The staff was very good. They were excellent at being prompt. They left the area as clean as they found it.

Our woodburner is an antique, and he said new ones are much more efficient. Since we only burn about 10 times in the winter, he said cleaning is not necessary, and only call him when we burn a lot more. He was very informative and educational. He did advise to get liners around our woodburner doors for more efficiency.

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Randy was on time, was very neat and courteous and did a great job for us. I would highly recommend Randy if you need any fireplace work done.

I didnt want to do this job myself because it was too high for me to work comfortably.
But also, the City wanted it inspected for safety.
The guy that did the inspection was very pleasant. But what got him the job was:
1) that he didnt trying to talk me into more repair than what was needed
2) educated me on the causes of the current issues
3) talked me OUT of repairs I thought might be needed, but were not.
That, is a big deal.
So with the inspection in hand, I felt I had found the correct company, to do the needed repairs.
5 days later a different guy returned to do the work and it was complete in just a couple hours.
They rebuilt the triple crown, replaced the top pipe of one and then installed the stainless steel caps.
One small issue is they should have cleaned up the debris that fell down the chimney.
Several people have commented on how nice it looks and I say it looks much better than the majority of home around me.

NOTE: Price is and quot;Band quot; because I did get other estimates to compare. Quality is and quot;Band quot; do to clean-up
.

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The problem is grey-colored mortar was used when the rest of the house has tan-colored mortar. We did not specify the mortar color although trusted the contractor would have known better to match the chimney mortar with the mortar on the house. Now the chimney looks ugly and stands out! Would hire another company rather than this one as details are important.

The experience with Randy's company went extremely well. Randy inspected both of my fireplaces and gas log sets. On my old original (1904) fireplace, he found the damper was stuck halfway open and was able to fix it. He also located a dead bird above the damper and removed it. He made several recommendations on the use of my gas logs and safety issues I should be aware of. His knowledge of fireplaces and gas logs in particular is extensive.

See the item above for how it went. The system would not allow me to cut and paste, so everything is written above. As said, it couldn't have gone smoother, the communication was great, the work attitude great, and work great.

Great...they were professional and hepful. Will use again.

Very pleased with My Chimney Guys. Unique, professional services, work was not easy given the temps and weight of the shroud. While I hope to have to use his services agian, I would not hesitate.