Patton Pest Control

"Thank you! We appreciate your business!"

"Thank you for taking the time to review our company. If you have any further issues please do not hesitate to call. We truly appreciate your business. Thank you."

"Thank you for taking the time to review our company! We truly appreciate your business!"

"Sorry for the very delayed response, but I do appreciate your review and you being a loyal client! Thank you!"

"Thank you for taking the time to rate our company on Angie's List. If you ever have any questions or concerns please let us know! Thank you, Molly C. P. Marsh Patton Pest Control"

"Thank you for your review. If you ever have any questions or concerns please let us know! Thank you! Molly C. P. Marsh"

"[Member Name Removed], Thank you for the review. It is always refreshing to hear positive feedback. We appreciate your loyalty to our company and truly value having you as part of the Patton Family. If you need anything please do not hesitate to let me know. Thank you!! Thanks, Molly C. P. Marsh Patton Pest Control"

"Mrs. [member name removed], I apologize for your troubles with our company. I wish there was something we could have done to make you have a better experience with Patton Pest Control. I looked through the notes in our system and didn't see an issue that we had addressed so if you have an issue please call the office so we can discuss the problem. I appreciate your business since 2011 and am sorry that you no longer want to continue our relationship. Please let me know if there is anything I can do for you. Thanks, Molly C. Patton Marsh Patton Pest Control"

"Thank you so much for taking the time to give us such a positive review. We really appreciate your business and want you to know that we will do everything we can in order to maintain a pest free environment at your home. If you ever have any questions or concerns please feel free to call me personally or speak with anyone in the office. Thank you so much for your business and we look forward to our relationship we will form over the years! Thanks, Molly C Patton Marsh"

"(member name removed), Thank you so much for your feedback. I completely understand your frustrations with not receiving a phone call on the correct number especially since it was in the notes on the service ticket to call that number. I honestly do not have any explanation except that the technician was not paying attention. I will speak with that technician and make sure he knows to read the service ticket notes in more detail so this will not happen again. I also apologize with the confusion about the pricing. We have price sheets that the customer service representatives are supposed to use and I am not sure how you received different quotes since they all have the same paper. I thank you for your business and for calling us back to treat a nest for the wedding. All treatments we do have a coverage so that if we do not take care of the nest at the first treatment we will come back out and retreat that nest. Some nests are more difficult to treat and may take two or more treatments than other nests depending on where the stinging insects are flying into the wall and where the nest is actually located. Keep in mind that we offer a stinging insect treatment where we come out in the spring and treat the exterior of the home with a material under high pressure. We will treat all the eaves, over hangs, around windows, doors and light fixtures, the base and anywhere else where stinging insects may nest. The treatment is covered until the first frost so if you see any activity on the areas treated after the treatment we will come out to retreat those areas free of charge. Thank you so much for your business. Thanks Molly C. P. Marsh"

"I apologize for yout frustrations with our company. I wish we would have known that you wanted to speak to us before we went out to complete the treatment. You have had this treatment since 2008 with the exception of not having it in 2010. We have always called a day or two before we come out and if we get ahold of you we let you know when we are coming out and if you are not home we leave a message on your answering machine. We had called on May 15 to let you know that we would be out the next day to complete the exterior stinging insect treatment. After the treatment was completed you called back in and were upset that we did not notify you, so we set up another time to come out and retreat the house. We had to wait a certain amount of time so one of the CSR's told you we would be out on June 5 to retreat your home and we would be out in the morning. Then I called the night before to remind you that we would be out in the morning to retreat the home. I am not sure what else we could have done to inform you except for the first time making sure that we contacted you instead of leaving you a message. We had left messages in the past and it was not a problem so we did not think it would be a problem again this year. I do apologize for the miscommunication. As for the faulty equipment... I took the technicians to the side and the person they called while they were on your property in order to get the proper story on what happened. All parties said that they called the service manager to ask how to turn down the pressure on the machine since it seemed like someone had turned it up. So he told them how to lower it. We have the technicians go through a check list for both their truck and the power spray machine every day before they leave the office in order to eliminate the chance of either having problems. Since they are machines they do occassionally break down, but in this instance it was only lowering the pressure. It is exteremly important that we do not run the machine at a too high pressure for too long or it may break down. We like to run the machines between 100-150 psi and no higher. I see that you called to have us come out to your house on August 8, 2013 to retreat for carpenter bees so I hope we were able to offer a better service at that time. Please let me know if there is anything else we can do for you . I truely apologize that you did not have a good experiece with our company this year. Thanks, Molly C. P. Marsh Chief Operating Officer Patton Pest Control"

"[member name removed], Thank you so much for trusting Patton Pest Control to be your pest management professionals. I truely appreciate you taking the time to review our company. Please let us know if there is anything else we can do for you. Thank you! Molly C. P. Marsh Patton Pest Control"

"[member name removed], Thank you so much for taking the time to review our company on Angies List. I know how busy people are no a days and it means a lot when someone will take time to write a positive review. Please let me know if there is anything else I can do for you! Thank you! Molly C. P. Marsh Chief Operating Officer Patton Pest Control"