OLDE EIGHT AUTOMOTIVE

They have always done an excellent job and I am very comfortable going to them with any question about my car as well as regular scheduled work. They are ethical and honest as well as having skilled technicians.

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Prior to coming to Olde Eight I had my vehicle serviced only by the dealership. This can be very expensive and did not feel justifiable for an eleven year old vehicle. I also wanted to find some one closer to home. After reading the reviews I decided to give them a try. Klint quoted me a price of $800.00 to replace both axle shafts with new components. Three years previously the dealership replaced just the shaft boots on one side for $420.00 The dealership probably would charge over $1000.00 to do the job that Olde Eight did. The work was done on time and on budget. I will definitely be using them again for my servicing needs. Before taking your vehicle to the dealership I would first suggest giving Olde Eight a try.

They fixed my car for well under what anyone else quoted me, with a lifetime guarantee on parts. They did a complimentary check of the entire vehicle. I was given an itemized list of problems, most notably tie rods. If you're unfamiliar with tie rods, when they go out so does your ability to steer (and the ability to stay upright, as will roll your van). They received a well deserved perfect score in everything save punctuality. The reason is that I was told it would be a same day fix and I was not able to pick up my vehicle until Wednesday evening. Full disclosure; I didn't get my vehicle until thursday morning as I had previous engagements. I will however return for future repairs as I feel they are a diamond in the rough; a trustworthy mechanic.

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It went fine. I don't know if it's the issue with my car or not but now I have a gas tank leak after I had the heat shield replaced. The price was phenomenal for replacing the heat shield because it was falling apart. Then I had a gas tank problem. I think the guy was being honest with me. I thought it was a good price for the work that he did. I just didn't want to rip the car anymore after that. I thought the price was great. I don't think that I would use them again because of the gas tank leak.

What’s your biggest concern when you have a problem with
your car? Getting an honest assessment
of the issue you’re experiencing? Having
someone available to take you to pickup or dropoff your car when it’s
convenient for you? I used to have these
concerns, but don’t any longer due to Olde 8 Automotive.
I’ve been using these guys for over a year and now trust
them to take care of my 11 year old vehicle.
I’ve had them perform everything from oil changes to replacing shocks
and struts on my car. With my car being
as old as it is, I don’t want to dump unnecessary money into it. The team does a great job explaining what
needs to be repaired and are able to prioritize work based on a finite budget.
One of my favorite reasons to take my car to Olde 8 is
that they drop me off at home and pick me up when my car’s service is
complete. It’s often challenging to
coordinate schedules with a family member or friend to dropoff or pickup a car
for service. I can now schedule service
as needed since I can get a ride to and from the shop. In the event of lengthier repairs, they have
loaner vehicles available (no additional charge) so that you can continue your
daily activities without interruption.
For the times I wait on repairs, the seating area is
small but has a Keurig coffee maker and plenty of reading material. Klint is very personable and willing to talk
about general maintenance or repairs as I wait for my vehicle.
I also recently brought a vehicle in for inspection, as a
family member was considering purchasing it.
I got a full report from Olde 8 and was pleasantly surprised that the
cost of the inspection could be applied to any of the identified repairs on
that vehicle. My family member ended up
purchasing the vehicle and was impressed with the written descriptions and
costs of repairs, prioritized in the order of urgency.
I’ve always been skeptical of auto service shops. Afterall, how do you know you really need the
repairs they suggest, unless you’re a mechanic?
I take my car to Olde 8 for all of my service needs and do so with
confidence and convenience. I’ve recommended
them to multiple family members and friends.

The service and level of professionalism was exceptional! Also - an incredibly clean and tidy establishment - inside and out. I'm rather picky about car service, and feel very comfortable returning to Olde 8 Automotive for future service.

I called in a day or two in advance to setup an appointment to service my Trailblazer. I took my Trailblazer in for service on a Thursday morning at 7:30 am when the shop opened, as they explained it would be best to get it in early to be done on Thursday (husband was schedule to leave town on Friday morning, so I needed transportation). I explained that the and quot;service engine soonand quot; light was on and provided the manager with the code which my husband was able to read at home. The manager was friendly and told me he would double check the code and give me a call by noon. I gave my home and cell phone numbers. He called me back at about 11:30 to let me know that they got the same code but also wanted to do further diagnostic testing which would cost $329 and involve additional labor to remove the power steering pump for access. He explained that the test would probably take 4 or more hours. I reluctantly agreed, but did not hear back from him that day. I called the shop at about 8:45am on Friday morning to get the status. The manager told me that they didn't get to testing the day before, but the car was in for testing as we spoke. I called the shop again at 1pm to get the status. I was home that day, and no one called the home phone. I later saw that I had a missed call on my cell from 11:30am, but no message was left. The manager explained the repair and cost he proposed ($225). I gave him the go ahead. The car was ready at 4pm. The manager drove the car to my house to pick my up and take me back to the shop to pay. He explained the repair to me and gave me the original part - THE REPAIR WAS ACTUALLY LESS THAN THE DIAGNOSTIC TESTING!! The fuel tank was empty and the manager suggested there might be a problem with the gas gauge that might need repair when we were driving back to the shop for payment. (I brought it in with a little over a quarter of a tank of fuel)
I drove to the gas station to fill up. Half-way back home, the service engine soon light came on AGAIN and stayed on. I stopped to call the shop before they closed for the day. The manager said I could stop by and they would check something to see if they could reset the light. It didn't work, so he gave me an appointment to bring the car back in on the following WEDNESDAY. I went home dejected and explained to my husband what had happened. He was upset! He checked online to see what the normal procedure is for dealing with the initial code that the vehicle provided. In FIVE minutes he found all the information he needed, including a detailed description of the repair which the shop did for us. He figured that the repair was probably the right solution, but felt that we paid extra for an unnecessary and time consuming diagnostic tool that was not warranted or required, as the initial code from the vehicle was all that was needed. My husband performed some simple troubleshooting by unplugging the part, cleaning the contacts and re-plugging it in to make sure the connection was good. Then he took the car for a long drive, hoping that the light might reset itself. On his way back home the engine light went off and has been off since.
The following Monday morning I went back to talk with the manager about how this repair was handled. I requested a refund for the $329 diagnostic charge, since the initial engine code should have been sufficient to diagnose the common problem with Trailblazers. He refused, saying that their normal procedure is to run the $329 computer diagnostic on all codes in order to avoid mistakes, regardless of the vehicle engine code. He said that he was still concerned there might be some underlying problem and recommended going ahead with a second diagnostic, which would be covered under warranty. This gave me no confidence whether the $329 diagnostic test was providing accurate information or the $225 repair was the right solution. In the end, I cancelled the Wednesday appointment he had scheduled for me. I just didn't feel confident in this shop's ability to diagnose and fix the problem efficiently and effectively. I will be in search of a more reliable repair place to have the vehicle checked further.

It was good. One of things I liked about them was they were very polite and courteous, which I appreciated.

It was acceptable. The price was a lot higher that I thought it would be but they did a good job. Even though I wasn't happy with their price, it seemed to be working fine the last time I checked and they were really responsive.

They were really, really quick and really polite. Also, usually when you bring kids into those places, they aren't very happy. However, I was blown away with how nice they were to my kids. We will go back there in the future.

They were very easy to work with. They were very honest and took care of everything in a very efficient way. The car was ready when they said it would be and the price was just right.

Everything went well, and they did a reasonable job.

It went very well. They are very conscientious and good people! They are very capable people who are willing to work around your schedule.

Their service is good. I have no complaints.

i would drop the car off and then walk home since I live right down the street. They would always offer to drive me home and then pick me up when the car was finished. They were always accommodating. They're very honest and they also give you a print out of the service they did with all the prices. I wouldn't trust that car to anyone else. it is a family operation. They're always very very busy.

They are always good. I really like these guys. I am really happy with them.

They did a good job.

It was good. I have no complaints.

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They checked out lock nut working.
Unable to find new lock from dealer.
I found one on line, ordered and received it.
Then they replaced it.

They were very accommodating to drive me home and pick me up when repairs were finalized. They offered me the choice of a loaner.