Greenix - Cleveland

"We are so pleased to have earned an A rating from you! We hope you'll keep us in mind if you ever find your home in need of pest control services again! We'd be more than happy to offer you a discounted rate on any of our treatments! We look forward to hearing from you again. Team Greenix"

"Hi, [Member Name Removed]. Thank you for bringing this to our attention. There was a mistake made and the job showed completed not rescheduled. We strive for great customer service and positive experiences for our customers. When mistakes are made we try very hard to resolve them and do whatever it takes to make our customers feel better about the experience they have had with us. We wanted to let you know that we have corrected the billing issue and you have received a full refund by now. Also, because of the trouble that you experienced, we would like to offer you two complementary pest control treatments. Please accept our most sincere apologies and feel free to give us a call anytime. Team Greenix"

"Thanks for the feedback, [Member Name Removed]!"

"Thank you for taking the time to review our service. We would love the opportunity to earn an A rating from you. Please let us know how we can improve your experience."

"Thank you for your feedback. Please let us know if we can assist you further."

"We hope you had a wonderful vacation. I see in our notes our technician came out and serviced your home. We apologize for the miscommunication on our part and hope you are happy with the service we provided."

"We sincerely apologize for the mishap here. It looks like there was a miscommunication in part of our training practices and that is something we are looking into and resolving. We do in fact offer wall injections (which is a dust) and eave sweeping is to be done on every visit. The granular is water soluble and seeps down when moisture is applied. If the humidity doesn't act as the catalyst, a quick spritz of water or rain should do the trick. We guarantee the service by being available anytime in between regular treatments for when someone might need a spot shot or a specific service. We absolutely hate making mistakes and it seems that this one was a big one. While we do offer a wide array of different products from organic to synthetic, some products are more pungent than others. Some clients love it, others not so much. In this case we should have switched out that particular product with a less odorous one. In the case of ant baiting, notes should be left behind, both hand written and digital so that you are aware of the location of that bait. Looking into this specific account, it looks like it had been cancelled at the time the client and technician called on site. The subsequent e-mails, because the account was cancelled over the phone personally were applied to the account but we didn't think it required a response since we had spoken to the client directly (our mistake). Again, we apologize for the inconvenience and will be revisiting our training policies so that we will be ready for the opportunity to make it up to you."