Short version: nice enough guy, work not of high quality. Longer version: we hired Don to add a small addition to our house with a half bath and a porch, to do some work on our kitchen, and to remove an existing bathroom and patch up the area where the bathroom was. We as homeowners provided and installed kitchen cabinets and countertops. He provided an estimate on the spot and we accepted it the next day. We did not negotiate at all. The project started out ok, with Don’s crew excavating and providing a nice base for the addition. After that, very little of the work done was good on the first attempt, and many things remain at best careless handyman quality. Drywall: Don subbed out the drywall work. About two medium sized rooms took the drywall crew over 20 days to complete, with the downstairs of our house unusable while they were camped out here. That’s over half a month for less than 11 sheets of drywall. The quality of the work was objectively terrible. The workers came for a few hours a day, smelled like chimneys, and worked sloppily and carelessly. They also did things like use piles of of our new flooring which was onsite as step ladders, did not come at times when they were supposed to, and used our fan, effectively trashing it. They smoked on out porch with door open. When the boss came to do repairs he borrowed my flashlight, returned it caked with drywall mud, and on his way out he handed me a sanding sponge and asked me to hit a few spots when they dried. I thought was kidding...he wasn't. Throughout iIexpressed concerns to Don. He said the drywallers or the painters would take care if it. Much of new and patched drywall, including in the brand new addition, is still bad. Also, because of how not thorough they were, things like our kitchen backsplash and nearly all the corners they worked on look stupid because they did not make straight lines. Particularly at night with lights on things are not good. The project is done but the drywall is still bad in many places. Electrical: the electrical sub was one of the nicest people I ever met. But, he carelessly drilled through a brand new cabinet panel, destroying it, drilled a hole in error through a newly refinished floor, dragged the fridge over a new floor, leaving prominent lines that can't really be fixed without refinishing the whole floor, and took multiple attempts to get electrical boxes for sconces even in the bathroom. Most of the problems were addressed satisfactorily, but other things are never going to be corrected (like a huge sloppy hole on the interior of a lower cabinet). He also left us short two cover plates for outlets, which is just annoying. Floor: the floor guy, Lou, was good and really cares about his job. He was the only pleasant part of the experience. Plumbers. The plumbers started bad but ended the strong. The first crew that came included an obvious junkie. The crew that came later to finish the job was very good and thorough. However, despite our concerns at the getgo, they installed a sink drain in an exterior wall such that they left a brand new wall bowed inward. Don said that we wouldn't notice it after paint, caulk, and baseboard. It's noticeable, and the caulk by the baseboard is not holding up after only a week due to the gaps. This was new construction and the drain could have gone on another wall and avoided this problem. It looks dumb and thoughtless. Hvac. The hvac guy is very unpleasant, so maybe i should just have not been at home when he was there. Floor registers are crooked, one very much so, and he installed a range hood saying he could make modification to the chimney that he clearly couldn't. He damaged the range hood chimney, making it look very bad and as a result it is currently scratched up. He suggested wood shoe molding for trim around a stainless steel chimney hood, which is ridiculous. He also attached visible trim with sheet metal screws instead of the nice screws that came with the hood for that purpose. I had to fix things myself. Also hvac guy was supposed to move a floor duct to the wall. When i asked about it he responded in an aggressive manner and said there was no way he’d do it. I called Don. Don first suggested a floor vent, which would have been in the middle of our floor and not acceptable. Eventually the hvac guy put the vent in the wall. Also he ran venting in the basement in basically the most intrusive way it could be done. Tile: Tile sub twice installed wrong tile in the bathroom. We gave up having them back to fix it. The grout is done poorly--the tile people came to fix it, but a guy just stopped by and messed around for a few minutes, said it was fixed, and left. It wasn't fixed. The backsplash was about to be done incorrectly but I was here to ask about things before the install, so that got addressed by pure luck. Bad drywall contributed to bad tile. Also the backsplash meets the upper cabinets in slivers of tiles, which is very amateurish, and the grout where the tile met the countertop failed within two days (this was addressed). Also, and maybe most significant, all the tile in the addition was installed low, creating the feel of a slightly sunken addition and making all the doors in the addition too high. This is despite starting the project with an architect's drawing indicating the finished height of the tile floor in the addition. Don should have noticed how the tile was installed but he didn't, or at least he didn't address it, and now we’re just living with it. It looks dumb and is not how we agreed the addition would join the house. Trim guy: also nice but not particularly great. Had to come back because one door he installed fell and and trim was secured so poorly it could easily be pulled from the wall. Also he did not properly adjust a pocket door before securing the trim, so Don had to rip all the trim off to adjust the door (it was way high), damaging the trim and the door, making mess, and chipping bathroom tiles. That was after Don inaccurately told me these doors could not be adjusted when I first asked about the situation. Rather than replacing the very inexpensive trim, Don had the painters patch things together. It looks bad. The damage to the trim and door was not addressed well, but after seeing some of Don’s “repairs,” we realized we were better off leaving problems or fixing them ourselves. To fix large holes in wood, he filled the holes with drywall mud (not ok). To install and reinstall hardware, he left a trail of damaged and mismatched screws (very amateurish). To make up for installing the porch too low to match the exterior door (that he installed) threshold and trim, Don put a fat and prominent bead of caulk around things—it looked like a total hack job at the main entrance to our house (I removed most of it in the picture). To fix poorly installed cracked trim, Don nailed it back together, creating a nightmare for anyone who has to paint it. Addressing things with Don was generally not productive and very frustrating. When i pointed out that the exterior door was not working well, he first said I need to close it more securely because of how he has his guys put them in. When the door was still bad he said a nonadjustable part was adjustable. When I again said it was not closing well he had his guy enlarge the hole for the deadbolt in a very inelegant way. Finally I showed Don daylight coming from where the door should have been hitting weather stripping. That time he said I was missing a piece of the door and he asked the store to send it to me. Then O held a level to door and showed Don that it was not plumb. Don said the door was level to the wall on the addition he built and that he was goods with the door. What could I do? That’s when I saw his caulk art on the outside of the door threshold and figured the repairs were making things worse. Other stuff: Don's insulation guy missed a whole corner with foam insulation--you could see clearly out the wall to the outside, but because he left all his trash behind i was able to hit that spot with leftover foam. Trash was left for long periods of time. A new window sill was damaged slightly during install