Stanley Steemer

The team came on time and appeared to do a decent job. They convinced me that a UV air cleansing system would be a great benefit and so I purchased at $500. The technician (Nate) told me that replacement bulbs were available from local hardware stores for around $50 and that he would go over the warranty information. He neglected to go over the warranty details which was necessary to validate. On checking with local hardware stores I couldn't find the right UV bulb and those that are available are much more than $50. So Nate was an outright liar and I will never use Stanley Steemer again, having been a customer for 10 years. They are just con men.

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It seemed to be okay at first; however, I was not at all impressed with the "lead" man. I had a list of coupon codes from the company but they would not go through on their website. He told me he was unfamiliar with them but could give me $35 off my bill. He had me sign for the job and handed me my receipt as he was walking out the door. Upon further inspection of the bill I noticed he took $35 off but also charged me $35 for an extra room. So, no discount at all. Then, the very next day one of the bedrooms began to smell absolutely horrific. So bad in fact we ended up having to have all the carpet pulled up and replaced. They also kept trying to sell me on their air duct service as well as their yearly carpet cleaning service, multiple times during the visit. I just was not impressed this time. I have always been highly satisfied with their services but this one ruined the whole impression.

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We've used them a long time. They've been in business for a long time and they're very reputable.

unknown

The price was really good. They were right on time.

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They did a great job! They didn't rush and gave great advice. Their pricing was flexible.

The cleaning was fine but they didn't do anything to let the carpets in the basement dry.  This resulted in mold in the basement carpet.  We caught this in time and called them.  They were not ready to re-clean the basement carpet.  Instead the technician who came out to inspect the mold insisted on using a humidity meter to show us that the humidity in the basement was higher than all the upstairs rooms and essentially told us the problem was ours.  I think every homeowner knows that basements have higher humidity.  We got the basement re-cleaned by another company (and of course had to pay for it ourselves).  This company installed two giant fans in the basement for a few hours after the work was done and haven't had an issue in two years.  Needless to say we thought Stanley Steemer's customer service was terrible.

The Manager Patrick and Lead tech Nick at this office were great.  We were very concerned about the water.  They arrived within 30 minutes of our call, had equipment to evaluate floor and wall water issues, and quickly gave us our options to address the issue.  Very knowledgeable and friendly.  We are so thankful and relieved they took care of the water.

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Was not the best experience. It was average. I had six areas done and it was completed in approximately 30-45 minutes. I feel it was a hurry up job and feel I could have done better renting a machine and doing it myself.  I had previously used this company and had a better result. I know will look for a different company for my carpet cleaning needs.

I moved all of the little stuff so they would have room to work, but their team moved all of the heavy stuff.  Very mindful not to nick anytthin, or bruise walls, doors, sils, etc.  They were quick.  Arrived, got straight to work and didn't even take a break!  Put everything back the way it ways.  A couple of tough stains in high traffic areas were no problem.

They werel late and acted surprised they might actually have to move some furniture. Which I explained when I called and spoke to the scheduler. Nothing heavy. She left and asked them to let her know when they were through she would be at the apartment next door. They left, did not let her know and left the items they moved stacked up, it makes me angry all over again remembering. I live in NC, my Mother was in Ohio. I then needed to get someone to help put the furniture back on the still damp carpet. I called the office the next day and they were barely polite. Every opportunity I have I tell about my experience with Stanley Steamer. I am guessing this is a franchise operation and I believe there must not be ant standards

only interested in selling added options. equipment was in bad repair and barely worked

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Ronald and Alex arrived within the 20 minutes of the call saying they were on their way. They were both courteous and efficient. They did a great job of cleaning and although they offered me "extras", there was no high pressure. They left me coupons for future work and I will definitely use them. They did a much better job than another "local" company I used that charged twice as much.