GroutMedic
About us
The Grout Medic of Northern Pittsburgh is the area’s brand of trusted and proven experience and professionalism for grout and tile repair, sealing, color sealing and tile replacement. It’s common knowledge that grout can be difficult to maintain and keep clean. Homeowners who have tried to clean it themselves know this first-hand! But what is not as well known is that grout contains microscopic pores that act like a sponge, absorbing dirt, mildew, and mold that cannot be removed through regular household cleaning methods. This is unsafe not only to your family’s health, but these contaminants can harm the surface below the tile. The Grout Medic offers an affordable, effective cleaning method that will improve the look of your tile floors, backsplash, counters, and bathrooms, and get rid of the dirt. The technicians at The Grout Medic use an environmentally safe procedure called advanced vapor technology. Our philosophy at the Grout Medic is not complicated. Our belief is simply that we will do our best work in cleaning, repairing, sealing, or replacing your grout or tile. To that end, we have the trained technicians to do the job right to ensure the beauty of home’s tile floors, walls, backsplashes, and counters. Additional DBA - The Grout Medic. Alternate Phone: (330) 707-1597 Fax: (330) 549-9304
Business highlights
21 years of experience
Services we offer
Grout – Cleaning, Repair, Sealing. Regrouting. Recaulking. Tile Repair & Replacement. Water Damage Repair.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.431 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 3% | ||
| 10% | ||
| 3% | ||
| 6% |
Showing 1-25 of 31 reviews
Kim G.
Aug 2018
I very disappointed with Grout medic. They sealed my master bath and now I have sealant lines that have dried on tile. In addition, they removed old caulk and re-caulked shower. When the caulking never cured, I called them to come back. They ignored my requests. As a result, I have to hire another contractor to fix. Don't use grout medic - they are very unprofessional.
Harvey E.
Mar 2018
Did an outstanding job on the tile work in our bathroom and kitchen. Cannot tell where tile and grout were replaced. Reasonable price for professional work.
RONALD L.
Jan 2018
They came out punctually to review the job and provide a quote, then followed up expeditiously in performing the actual work.
Pat D.
Sep 2017
Well. They showed up as scheduled, did the work as requested. No surprises. The tile looks great.
Pat D.
Aug 2017
It went well. Tile looks great.
Geri C.
Aug 2017
Very well
Kenneth K.
Feb 2016
They were very careful with the work, and took their time. I was really pleased with what they did and they were very knowledgeable.
Judith Y.
Dec 2015
unknown
Lois M.
Aug 2015
Mike was professional and helpful. When he saw that one of my faucets was leaking in the bathroom, he told me that the leaking would prevent the grout from drying properly. He suggested I get a plumber in to fix the leak and then he would come back to finish the job. He did not charge me anything extra for having to come back again. He did a beautiful job. I highly recommend his work.
Werner B.
Jul 2015
Work was performed well and outcome was perfect. Provider showed up for all appointments as agreed and pricing was good too. Overall just a very pleasant experience with a quality service.
Homeowner
Jan 2015
unknown
Stephen S.
Jun 2014
unknown
Response from GroutMedic
"Hi [member name removed], Yes the Grout Medic did do work for you on May 7, 2013, not in April. The total for our service was $535.00 , NOT $1100.00. You did call us to come back after your shower doors were installed because door installers (not our company) knocked out grout when they did their install. This was not our fault but we did come and touch it up at NO CHARGE. That call for the touch up was made to us on 8/21/13 and we did the touch up on 8/26/13. We did attach a few tile in the back right corner of the shower where they were loose during the original service call, which we also did NOT Charge you for. If a tile was cracked before our service I do not know but, we do state on our estimates that there is always a slight chance that a tile may crack or chip during repairs, regrouting or recaulking. I feel we went above and beyond to help you out after it was not due to our workmanship. We never were aware of any problems with our work at your home. We do warranty our work for 1 year. Sorry you were not happy with our service and company. Posting a review over a year after the service seems unfair."
Eugene F.
Jun 2014
Excellent. Will use his services again!
Matthew Z.
Jun 2014
They did a phenomenal job. They are very experienced, came on time, trustworthy and really hard workers and they did a flawless work.
Jill S.
May 2014
This service provider was very good. They arrived on time and went to work immediately. They did the work in a professional manner and cleaned up nicely when done. This is a service that many people need, but most neglect until they have tile falling off, or water penetrating into the walls or ceilings below. I would recommend that people get this done in their ceramic tile shower surrounds every 2-3 years, or sooner if they have hard water.
Great to know that Grout Medic is there, as we will definitely use them again in the future!
Great to know that Grout Medic is there, as we will definitely use them again in the future!
Bart F.
Apr 2014
unknown
Response from GroutMedic
"The Grout Medic will return to take care of tile. I do apologize for having to cancel the follow up appt. but they were mostly due to weather issues (where we had to juggle around appt that had to be cancelled). I know we had called last minute one time when we had someone in your area but didn't reach anyone. I will have the office contact you and get you back on the schedule."
David G.
Mar 2014
Did an ok job on tile can grout cleaning on floors. Caulking jobs were poorly done. Did not match grout/caulk colors in shower area and bathrooms. Were very disappointed with quality of work.
Response from GroutMedic
"Hi [member name removed], My office can not fine records of us doing the job for you. Are you sure it was THE GROUT MEDIC? There are other companies that do the same type work. Your work was done in spring of 2013 and now just writing a review. If it was us that did the work and we were aware you had a problem with something we would have taken care of it. Customers being happy with our work is very important to us. Posting a review a year later and not talking with the company doesn't give the company a chance to service your needs."
Megan G.
Feb 2014
It looks like new.
LINDA B.
Sep 2013
This all went very well. Beth came out within a few days after my call and gave me two estimates. The first estimate was for cleaning and sealing the tile and floor in the main bath and cleaning and sealing the tile in the 1/2 bath at a cost of $210.00. The second estimate was for cleaning, sealing and applying a colored sealant in the main bath which would have added $275.00 to the cost. I chose the less expensive one, understanding that due to the age of the tile in the main bath the grout might not come back to full white. The grout in this bathroom was badly stained. It had not been cleaned since the house was built in 1951, and because the previous occupants were heavy smokers, it was heavily stained with nicotine residue. The technician, Brian, arrived on time and went right to work. He worked diligently and completed the work to my satisfaction. Although the grout did not come back to white, it was an acceptable almond color, which was much better than the yucky brown it had been before. I am pleased with the results, and recommend this company highly. I was having an event at my house and hoped that Grout Medic could complete the work before that, which was in a pretty short time frame. Beth told me that they might not be able to do the work in that short time frame, but had a cancellation and she worked me in. Very happy with that!
Robert S.
Sep 2013
'First of all Beth showed up on time and was very efficient in assessing our situation, which was several 24 year old , 8" SQ ceramic tile floors with grout in need of cleaning. The kitchen alone was 16' x 24' and with 8" tile that's a lot of grout to clean.
Within a day I had a quote which I found very reasonable. Beth recommended a colored sealer as it would be almost impossible to match the grout color when replacing the cracked tiles. With the quote came a set of papers telling us what to expect, what they would and would not do (disconnect appliances) and what we should do before, during and after the job. Everythiing was made clear before we agreed to have the work done. Our only disappointment was that they were booked solid for almost a month, but they were worth waiting for.
Joe and Ray showed up several minutes late, they were coming to Monroeville from Youngstown Ohio on the day after labor day, but immediately got to work. The cleaned the entire floor surface, then went back over the grout a second time. They only used steam and a non-VOC detergent, which was great, no nasty fumes. All of the grout lines were hand-stained with a brush. The new tile were put in with a quick-set adhesive and we were walking on them the next day.
On the second day, Ray came back by himself to finish the work. He was right on time and got immediately to work and was finished by 3:00 or so.
It is impossible to tell which tiles were replaced. We've cleaned the grout before and even had it sealed before, but it has never looked this good. In addition to being very skilled craftsmen, Joe and Ray were respectful, polite, good natured and a pleasure to have in our home. .
the only downside to the experience is that we can't put our furniture back for 72 hours to allow the stain/sealer to properly cure, but that's a characteristic of the material that was explained to us before we signed up, so will eat out for 2 days!
Within a day I had a quote which I found very reasonable. Beth recommended a colored sealer as it would be almost impossible to match the grout color when replacing the cracked tiles. With the quote came a set of papers telling us what to expect, what they would and would not do (disconnect appliances) and what we should do before, during and after the job. Everythiing was made clear before we agreed to have the work done. Our only disappointment was that they were booked solid for almost a month, but they were worth waiting for.
Joe and Ray showed up several minutes late, they were coming to Monroeville from Youngstown Ohio on the day after labor day, but immediately got to work. The cleaned the entire floor surface, then went back over the grout a second time. They only used steam and a non-VOC detergent, which was great, no nasty fumes. All of the grout lines were hand-stained with a brush. The new tile were put in with a quick-set adhesive and we were walking on them the next day.
On the second day, Ray came back by himself to finish the work. He was right on time and got immediately to work and was finished by 3:00 or so.
It is impossible to tell which tiles were replaced. We've cleaned the grout before and even had it sealed before, but it has never looked this good. In addition to being very skilled craftsmen, Joe and Ray were respectful, polite, good natured and a pleasure to have in our home. .
the only downside to the experience is that we can't put our furniture back for 72 hours to allow the stain/sealer to properly cure, but that's a characteristic of the material that was explained to us before we signed up, so will eat out for 2 days!
John P.
Sep 2013
Steam Cleaning & Grout Sealing went fine, but when it came to replacing the shower floor grout they eventually just gave up - blaming my shower pan being wet. That would have been fine had they not taken my money & told me they could do the job initially - but leaving me with the job not done right was not appreciated & will not be forgotten.
Lee L.
Jun 2013
They did a nice job.
Elaine D.
May 2013
They were punctual, professional and did a great job. They cleaned up after the work and were significantly less expensive than other companies.
Debra H.
Jan 2013
The worker was very polite, showed up on time and overall did a great job! I would definitely have this company do work for me in the future and highly recommend them.
TERRY D.
Oct 2012
It went extremely well.
Licensing
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FAQ
GroutMedic is currently rated 4.4 overall out of 5.
GroutMedic accepts the following forms of payment: CreditCard
Yes, GroutMedic offers free project estimates.
No, GroutMedic does not offer eco-friendly accreditations.
No, GroutMedic does not offer a senior discount.
No, GroutMedic does not offer emergency services.
No, GroutMedic does not offer warranties.