DESIGN RESTORATION & RECONSTRUCTION

I WOULD GIVE NEGATIVE STARS IF POSSIBLE CONSUMERS BEWARE! Chose this company through our insurance to fix a water problem. From the beginning Dillon communicated (12/26) that he would be able to complete our repairs in 2/3 days max, by the end of the week he pressured us for the deductible to get us on the schedule. We promptly paid. Being that we had pipes exposed in the cold and wanting to avoid further damage we needed help as quick as possible. Fast forward to our scheduled day. I stay home from work. No one shows 2 hours into the apt Dillion says his contractor who is a SUBcontractor and does not even work for design is too busy to help us. This is against nationwides policy. After pestering them for two weeks they came out and did a poor job putting dry wall and insulation up, they went through 4/5 pieces bc they could not make it fit and made the project last 8 hours. The job isn’t complete and now they say they can’t mud in the cold. Houses get built in the winter, every contractor I’ve told including our adjuster has scoffed at how dumb this excuse is. Dillon has proceeded to ghost our every call since their botch repair dry wall job. This is completely a fraudulent experience from start to finish they promise time frames and do not show up and send 3rd party contractors against policy. They took my money and went completely MIA. Btw Dillon your read receipts are on. I can see when you’re ignoring us. I have formally filed a report with my insurance and they will also independently file a report for fraudulent practices. Very disappointed at how we were treated and given very low priority in a high stress situation. They will be refunding my deductible sans the crap dry wall and insulation that my four year old could have put up. Should also be noted our auditor and adjuster came out after hearing our complaints and notified Dillon who said he would meet at the job site. No surprise here he no called no showed. I am in shock at the way someone can avoid a paying customer that they at the very minimum owe honest and clear communication to. I am glad I went through insurance against his recommendations not to because I would have lost my money outright. This entire ordeal wasted 50 days of my life

Horrible experience with this company! Design was hired to clean my basement which had water damage. They missed throwing out hundreds of items that were uncleanable and failed to clean the rest of my items and my basement floor. This company also overcharged us on several items. They were dishonest and disrespectful to us. Very dissatisfied!

Excellent workmanship.

unknown

awful experience.

It went excellent. I thought they were very efficient and prompt.

THE GUY JUST WENT UP ON MY ROOF AND PUT A TARP OVER THE HOLE. IT WAS LEAKING FOR 6 WEEKS, SO WHEN THEY FINALLY CAME BACK THEY REMOVED THE SOAKED INSULATION, BUT DIDN'T TELL ME THERE WAS A BIG PUDDLE OF WATER UP THERE SOAKING INTO THE CEILING. THEN THEY SENT A GUY TO CLEAN UP THE WATER AND HE DIDN'T EVEN KNOW WHY HE WAS THERE, SO I HAD TO TELL HIM. HE DIDN'T HAVE A FLASH LIGHT OR ANYTHING, SO I HAD TO FIND ONE FOR HIM, HE ALSO DIDN'T HAVE ANY EQUIPMENT TO DO THE CLEAN UP... I HAD TO FIND HIM A MOP AS WELL... HE THEN PUT ANOTHER PIECE OF PLASTIC OVER MY ROOF, BUT THE ROOF WAS STILL NOT REPAIRED. I HAD TO HAVE MY LAWYER TALK WITH MY INSURANCE COMPANY TO FIRE THESE PEOPLE, AND THEY SENT SOMEONE ELSE TO DO THE REPAIR CORRECTLY.