Lou Carbone Plumbing Heating & Cooling

The only thing I can thank him for was shutting down, not off, the leak. He said I needed a new tank and told it would probably be a Rheem and the price would be "about a grand". When asked about the guarantee period he shrugged and said...Well it's a Rreem. He also said I would receive a call from the office to confirm before the office closed. I didn't. When I called the office to inquire what was going on the receptionist told me that it had to be ordered and it 'might probably' be in today. What brand? A Rheem. What's this going to run me? Didn't he tell you? Well..about a thousand. So what's the problem? Guarantee? 6 years. When can I expect it to be installed? When it gets it. Can you give me an idea so I can govern myself accordingly? When the truck delivers it. Today? Tomorrow? Next week? Wow. When I asked why they didn't call back she said'why would we call back?' Because you said you would actually. Bottom line while they did come out in a reasonable time they did not shut down the leak nor provide me with a the very least a written estimate as to What I was Getting andWhen. Cancelled them. Called another company (Komar) got a firm estimate. Know What I'm getting and When. New plumber was on time, with tools and Parts. Problem solved. You will see another review that says Carbone does not return calls. Believe it. They are not knowledgable, nor in my instance...professional. Won't recommend,won't use again. Period. I don't know if they will charge me for the 'service call' or not apparently information to them is not for consumer consumption. Frustrating. Made a frustrating experience worse

Never followed thru to provide estimate 2 times I had to call

The guy arrived on time and was friendly. He replaced the hot water tank within an hour's time. We are not unhappy with the service. However, we were not informed that Carbone's charges a flat rate of $818.00 for replacing a hot water tank regardless of how long it takes to be replaced. Maybe we should have asked about the cost ahead of time...Nevertheless, we were disappointed that we weren't informed about the flat rate up front. This information is also not available on Carbon's website. We believe we overpaid significantly.

I will be using them again for future plumbing needs...as long as the price is right.

We have previously, had them do work on our bathroom ,also. It was a very reasonable price. Do good work. We would call them again for repairs.

Very pleased with the outcome and they were professional and they were knowledgeable in performing the job at hand. They cleaned up after themselves.

They were very careful, and because they had to come in and out of the house a lot, careful in what they were doing, took care of my home, and cleaned up completely. We had an old water heater, furnace radiator, lot of mess. They were very clean, took their time, and were aware of our needs. I would use their services again in the future if I need to.

Worst plumbers ever. First the lady was rude when I called, I still set an appointment. I was not given a time but was told the plumber would call before he came out. The day of the appointment the plumber called four time to say he was on his way then would call a few minuets before he was to arrive to tell me he decided to go on another appointment instead. It was so inconvenient, I had to keep leaving work and then returning. When he did show up he showed no Identification, Kept putting down our home, and acted like I was a really big bother to come out on this call just to fix a leaky pipe. Then he tried to use a compression fitting because he didn't feel like bringing in his tools. I could have done that. He made no effort to clean up at the end and left a huge mess. Will NEVER use again. What a joke.

Did not go very well considering we never got a phone call or free estimate.

I called Carbon's office and the person I spoke with took my info and the problem, said she would try to have someone come the same day. She called me later in the day to let me know that they would not be able to come til the next morning. I thought it was very nice that she called and let me know. And since it was not an emergency it was ok. The fellow came the next morning, put a new plastic line in and a new shut off valve, he had to work under the house in a crawl space. He was very professional and efficient. I would call them again for any plumbing needs.

.This is the first time I used them and I felt very good about them. I would use them again.

I had a great experience with Lou Carbone Plumbing Heating & Cooling.

My furnace was not working when I awoke on December 29, 2011. I called Carbone Plumbing, and the serviceman came within two hours of calling for service. He was courteous and performed the service quickly and efficiently, and I found the charge to be fair.

They were okay. They did great plumbing work.

The technician arrived right on time, was very professional and went to work immediately. He had everything with him that he needed to do the job. He completed the job and cleaned up any mess created by the job.

The gentlemen that came actually did work for my Rite Aid Store in Hubbard. He is very professional, punctual and listened to my concerns.

They are dependable and there work is done really well. I have used them several times.

I called on the weekend and left message, and call was returned on Monday morning. Prompt return of call. Appointment set up and repairman arrived at appointed time. Work was finished efficiently and promptly No problem.

They are the only plumbers I have ever used. There was water dripping out of my bathroom ceiling. Apparently, the flange in the upstairs toilet had broken. They completed the work very recently. They charged me about $300 on the job. They took the old toilet out and they fixed the flange. They fixed everything, but the damage was already done to the downstairs ceiling. They did really well. They sent somebody out when I called them. The guy, who came out, was very knowledgeable and very polite. He covered other issues when he came out. Since it was snowing, he came out a little late. I will use them again in the future.