"Hello Mr [Member Name Removed] I am sorry you feel this job is unfinished. As you know this contract and work scope was developed with your spouse, who wanted to save the tree. The work scope developed was for pruning the tree and not for removing it. Our arborists performed to those specifications as agreed upon in the written estimate, with additional work performed at no charge; she was present & communicated satisfaction with the work during the entirety of our crew was working on your property. I am sorry that you expected the tree removed. We have offered to come out to review the work with you and any additional work, which you declined. I am not sure how to further and fairly remedy your concerns about the tree, however, we are always here Monday - Friday; please call our office anytime at 440-564-1374 or email [email protected] so we can discuss this further."

"Thank you for your review :)"

"Hi [Member Name Removed]! I apologize we don't seem to have a request from you anywhere. If you are still looking for tree work please contact me directly and I will be glad to help you out. My direct email is [email protected] or you can call the office at 440-564-1374."

"Thank you for your review [Member Name Removed]!"

"Thank you [Member Name Removed]! We were happy to help you with your oak & maple removals"

"[Member Name Removed], Thank you for the review on your stump grinding work :)"

"Thank you for your review [Member Name Removed], I am glad to hear you are happy with our work & our people; we really pride ourselves in our staff :) Clean up is a big part of our service; nobody ever wants to come home from work to a mess!"

"Thank you for the review [Member Name Removed]!"

"Thank you [Member Name Removed], We are happy to treat your oak tree!"

"Thank you for the review [Member Name Removed]!"

"Hello [Member Name Removed], Thank you for the review. We are happy to continue to help keep your Japanese & Norway maples healthy :) We will see you soon for the winter protection treatments of your evergreens!"

"Thank you, we are always glad to help!"

"Thank you [Member Name Removed]! Your review is very much appreciated. We take a lot of pride in our clean up, like any good guest we believe that we should leave a property better then we found it :)"

"Thank you [Member Name Removed]! We are glad to hear that the soil amendment & organic fertilizer is showing visible improvements on your Pin Oak. Annual applications will definitely help to ensure the health & vigor of your tree :)"

"Thank you [Member Name Removed]! We appreciate your review & the opportunity to care for your trees."

"Thank you [Member Name Removed]! We appreciate your review & assessment of our work. I remember that storm damaged spruce we cleaned up off your garage. I am glad we were able to help you & look forward to working with you more :)"

"Thank you [Member Name Removed]. It was great talking to you again the other day. I remember your tree very well & taking pictures on your property. Now that we have your email I will send you some pictures from that day. We very much look forward to working on your property again."

"Thank you for your review & for being a loyal customer these past 8 years. It is always a pleasure to work on your property!"