Wallace Heating & Air Inc

unknown

We called Wallace and made an appointment for the next week. Two repairmen showed up to look at the unit. It was raining so they didn't do anything that day and they just looked at the unit inside and out. They said they would be back. The next day the owner showed up because apparently he had to fire someone that morning. He didn't bring a ladder to get on the roof and check out the outside unit (way to be prepared). He said it sounded like the condenser was bad without looking at anything (thanks for your "expertise"). He said someone else would be there with a ladder. So the next week another repairman showed up and charged the unit. He looked at the inside unit that was leaking water from the drip pan and used a dye pack at my request. He said I needed a new drip pan and he would get me a price for one. The next day he showed up and said his boss had told him to order a pan. He told me it would be $100 (that's funny - you told me you would just get me a price). I told him I didn't want it. So he plugged the hole in the pan. Before leaving he said they would be back in a couple weeks to check the dye pack. We waited about 2 1/2 weeks and called them. The person I talked to said they would call us to make an appointment. It's been over two months since we first called them, and I'm still waiting on that call for an appointment.....................................

Our furnace had been working off/on all day. We finally called 2 other heating/air guys around 11 pm. One never called back and the other one called back and basically said he didn't have any parts for our furnace but he could come at 8:30 the next morning to look at it. So we called Wallace heating/air within 10 minutes my husband was on the phone with a tech and in 20 minutes he was at our house.