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Tru-Scape Turf Management

Lawn Irrigation, Lawn Fertilization and Treatment, Landscaping,

About us

Tru-Scape Turf Management is a young vibrant lawn care and landscape company started in 2004. We believe in constant reinvention of our processes and business practices. Our company is always on the move constantly looking for areas of improvement and ways to provide the best customer service in the lawn care and landscaping industry. We offer a full line of lawn care, irrigation, landscape lighting, landscape design / installation and lawn mowing options for all types of customers. Our primary focus is residential and small commercial customers as we have found this is the customer that we can provide the best quality and customer service to. Call us to schedule a free estimate for any of our services. Please enjoy our website and contact us with any further questions. Currently Tru-Scape serves the Northern Cincinnati, Ohio and Southern Dayton, Ohio areas. We are always expanding our service area and would like you to join the long list of customers. Specific areas served in Ohio: Dayton Ohio, Cincinnati Ohio, Liberty Twp., Mason, Fairfield, Middletown, Indian Hill, Madeira, Mariemont, Kings Mills, West Chester, Monroe, Lebanon, Maineville, Springboro, Waynesville, Centerville.

Business highlights

Emergency services offered
21 years of experience

Services we offer

Irrigation Installation, Irrigation Repair, Landscape Lighting installation and repair, Lawn mowing, Landscape installation and maint

Services we don't offer

Paver and Stone work, Drainage work

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Discover
  • MasterCard
Reviews
1.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%

Filter reviews by service

Showing 1-4 of 4 reviews
Anne D.
Jun 2014
1.0
Lawn Irrigation
$5,000
It started off great - he was a smooth talker.  They started the service shortly after torrential rains, so the ground was a soggy mess.  The large equipment they used left terrible mounds and holes in our yard.  He killed a ton of our grass. 
Upon follow up to fix it, he was completely non-responsive.  Eventually he sent someone out that did a minimal fix.  There were leaks, for which we had to wait weeks for them to be fixed.
I took him to small claims and won.  2 years later - he still owes me a significant amount of money.  I had to take a lein out on his house.  I have since switched companies for our maintenance.  I was told when they came in what a lousy job was done initially. 
Don't don't and again - don't even consider him!

Anne D.
Feb 2013
1.0
Lawn Irrigation
$4,500
I thought I was reading a review I had already written when I read the previous review!
I had the same experience.... great sales person - promised the world.   He finally began the work about a day after it rained for a month straight.  As you can imagine, the large equipment they use to lay the pipe was very heavy and left huge, horrible, pits in the yard (everywhere) due to the soggy ground.  We were later told (by one of his other employees) that the man that actually laid the pipe was fired because he had no clue what he was doing.  Of course, we had numerous leaks.  Only one of them was responded to in a timely manner. 
He continued to promise to come fix the yard.  When I would follow up, he would come up with some excuse as to why they haven't been over yet.  After at least 25 calls and 40 emails, he stopped answering me.  What is funny is that his contract states that yards won't be left unslightly and will look exactly as they did prior ot the work.  NOT SO.
Once he started to ignore me, I decided to take him to small claims court. After the headaches of court (gathering information - which I had PLENTY of, the time involved, etc.), I was awarded a decent amount for damages.  Unfortunately, this did not cover the cost of paying someone else to fix the yard and also the errors he made in the actual irrigation.   The best part - he still hasn't paid me.  I had to put a lein on his home.  I gave him plenty of notice before I did this.  Really, I gave him plenty of notice before I took any action.  He knew full well I would be taking him to court - he stilll ignored me.
He contacted me once to see if I wanted him to winterize the system.  I asked him when he'd pay me.  He promptly told me I would no longer be under warranty if he did not winterize.  This was fine because the person that came in to fix the yard fully inspected, fixed, and is warrantying the system himself - now that is customer service.
All in all - don't trust him, don't listen do him, don't even call him.  WORST.  EXPERIENCE.  EVER.



Robert S.
Jul 2012
1.0
Lawn Fertilization and Treatment, Landscaping
HORRIBLE!!!

Susan D.
Nov 2011
1.0
Lawn Irrigation
$4,000
Hired company to install irrigation system. Owner was VERY good salesman, promised everything we wanted to hear.  Now our yard is a mess, we do not have complete coverage as promised, (had to water 3 areas with a hose through July and August) we do not have a drawing of the system as promised( really need this as this is a new home and we need to plan landscaping).  We tried for 5 months with over 60 emails to get him to address our issues but as soon as he had our money, he quit responding.  Will not answer phone, does not respond any longer to emails.  After 5 months we contacted the BBB, he has not responded. He is listed as a Service Magic pro and they were willing to call him and act as a mediator to resolve the issue but he refuses.  He has deleted the review section and the ability to comment from the company's facebook page.  He has also disabled the ability to comment on a couple other web sites.  We spent a lot of money and now we are stuck.  DO NOT get involved with this dishonest business

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Tru-Scape Turf Management is currently rated 1.0 overall out of 5.

Monday: 8:00 AM - 6:00 PM Tuesday: 8:00 AM - 6:00 PM Wednesday: 8:00 AM - 6:00 PM Thursday: 8:00 AM - 6:00 PM Friday: 8:00 AM - 6:00 PM

Tru-Scape Turf Management accepts the following forms of payment: American Express, Check, Discover, MasterCard

Yes, Tru-Scape Turf Management offers free project estimates.

No, Tru-Scape Turf Management does not offer eco-friendly accreditations.

No, Tru-Scape Turf Management does not offer a senior discount.

Yes, Tru-Scape Turf Management offers emergency services.

Yes, Tru-Scape Turf Management offers warranties.

Tru-Scape Turf Management offers the following services: Irrigation Installation, Irrigation Repair, Landscape Lighting installation and repair, Lawn mowing, Landscape installation and maint

Paver and Stone work, Drainage work