HOME DEPOT

One workman was sent to complete entire project. Came on and off for several days at a time. Disappeared before completion of project. Home Depot assigned another person to complete. HD was very responsive and conscientious. Reaction to completed job? Workmanship was mediocre. Samples from which I selected materials not adequate to envision finished product. So I'm not that pleased with the final result. Did not do enough research beforehand (my fault) and now feel that their price was very high. Overall, regret choosing Home Depot for this project.

It took a long time to complete. So they scheduled it for a Saturday to do the floor.  They started opening up boxes, and they go..oh.  These are damaged.  We can't use these.  This went on for two months.  I was livid.  Keep in mind, my other floor was already ripped out. So I told them that I was upgrading and they were going to pay for it, because obviously there was something wrong with what we picked out.  And I told them they were going to install the floor for free.  So they installed the floor for free.  Got an upgrade for free.  Then I wrote a letter and got $1,000 back.  So they did make it right.  But it was still a nightmare.

My kitchen cabinets are in good shape and I like the layout of my kitchen, but the doors are dated and I wanted a new look. I read about Home Depot's cabinet refinishing and they came to my house to see my job. The salesman arrived early which was awkward since we were still eating dinner. Unfortunately, he could not answer most of my questions about door choices. I wanted to know the difference between wood choices (is one sturdier, which are likely to fade or warp, why is one more expensive than the other?). He could only tell me that the wood grains look different. I wanted to know if my partial overlay doors and drawers could be converted to full overlay. He couldn't give me a direct answer but would only say that could convert as much as possible. He could not tell me what the final overlay would be, that a technician would know better. I asked if he could send a technician to my house to give me an evaluation. He said he would ask and get back to me. That never happened. I called and emailed Home Depot to get an appointment with a technician and never heard back from anybody. I have one custom cabinet. The salesman said he would not be able to reface it due to the detail on the front. He had no other solution for me. I guess changing all the other cabinets and leaving one in an old style would be fine with him, but not with me! The samples he brought for different finishes were about 3" x 5" and all chained together which made them very difficult to visualize on a cabinet. He also had no glass samples or pricing for inserts in the cabinet doors. Then came the sticker shock. For 30 cabinet doors and drawer fronts the cost was over $17,000, but only if I signed up in two weeks. Otherwise the price went over $20,000. Since nobody got back to me about the overlay question, I missed the "discounted" price. I had an estimate from a local cabinet maker yesterday for refacing my kitchen. He can rebuild my custom cabinet, reface all my doors and drawers, add trim throughout, and add a false panel at the end of my peninsula for about HALF the cost of Home Depot. He answered ALL my questions and left me feeling confident about going with them.

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It was a good experience.  The sales staff was knowledgeable and attentive, they were able to cut and provide some of the blinds in-store, and the rest of the blinds were delivered on schedule.  Additionally, the sub-contractor that they sent did a very good job with the installation.  He actually came to the house in order to take measurements so that there wouldn't be any installation issues.

Theyy were courteous, prompt, and they cleaned up on a daily basis. They were very timely.

The frame for the door was done incorrectly making the door not fit properly. They did a horrible job, and we had to have the whole job torn out and redone.

I purchased the garage door installation with the recent purchase of a garage door opener for our new home. This Home Depot contracts this work out to AE Doors. The Home Depot Sales staff indicated that I would receive a call from AE Doors to set up an installation time within 2 days. We received a call from AE door within 2 business days and they came out the following day to install the opener. Their technician Todd arrived in the designated time window and installed the opener promptly.

They were the best we ever had they did an wonderful job they were there on time and they cleaned up after them selves all the way through the whole job. Plus if I wanted something done they way I wanted it done they let me do it if I wanted to. GREAT JOB!!!!!!!!!!!!!!!!!!!!!!!!

They came in my home and they were very nice and they did a real good job on putting in a new tub, sink and vanity. The men that came out were very polite.