CarpetLand Carpet One Milford

We walked into the store with a tight deadline for carpet. Melissa was great, as were other personnel at the store and the installers who came to our house. Very well done in all respects, and we love our new carpet!

Good. Work was done well and on time.

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Fast service. The installer did a great job. Carpet looks great.

1) We didn't hear from the schedule and installation department until the last minute.  Becausse of the amount of furniture and other items to be moved I was concerned about getting the rooms cleared out on time without having to do all the lifting myself. I was playing voice-machine message -tag with the head of installing. Finally, on the 16th I got a call from one scheduling person saying that the carpets would be installed the next morning between 9:30 and 11:00 AM, and it was cleared that she had not spoken with the head  installer as there had been no answers to my previous calls. Fortunately, my son was able to come over at 9:00 AM the next morning to help move furniture.  The installers called at 11:30 AM and said that they were on their way.
2) The salesman bragged that the installers worked exclusively for Carpetland and they did not subcontract to other installers.
The panel truck that installers drove to my house was copper color and the sides were rusted out. There we no signs or logo's on the truck to identify the installers as being from Carpetland. We did not know they were from Carpetland until we saw them start pulling carpet out of the back of the truck. The men were dressed in jeans and had no identifying badges or other id's to  identify them as representing Carpetland and they looked like freelance sub-contractors.
3) One of the reasons we wanted our son there was because the salesman told us that the installers would not move any furniture, and we found out the day before they they would and they did help to move furniture to clear the rooms for installation.
4) When he came to measure the rooms prior to installation the salesman did it with my teenage daughter present by herself. Although I had informed his company that I was on my way to the my house. When I got to my my house he said that he had already measured the rooms and he was speaking to my teenage daughter.  On the day of installation, the carpet installers informed me that the salesman had miss-measured one of the bedrooms and the piece that they bought along for my daughter's bedroom was too little.  They left it on the floor and said that would have to come back
5) When we got the message that they were going install the right carpet and living room carpet the following Saturday, the 24th. the message said they would come earlier between 8 and 9 AM.  Again they called at 9:20 to say they were coming at 9:30 AM. This time they got it all right and we were finally able to put my daughter's room back in order.  I paid the installers the balance as requested..
6) I have complained to the salesman and the company saying that everything they claimed that differentiated them from their competition was false, and they ended up doing everything that the salesman said the Carpetland does not do.

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They were not punctual. It took them way longer to install this and they had basically defects on the installation. They were not favourable. Once I told them the problem, they were responsive.

It went great. There are a couple little things to finish up but they did a great job. I was really impressed with the workers who came out to do the job. Their price was reasonable and good compared to others I priced. Their guys were very hard working and very efficient. They did what they said they were going to do.

I had used the company before. Two technicians came out and completed the job in 4 hours. They have great pricing and quality of work. I have never had to have them come back out to fix anything after a job. The staff is very knowledgeable and are efficient workers. I have never had a problem scheduling a service.

pretty good.  There were a few installation details that might have been a little better, but overall the job looks good and is a high quality installation.

I have had a bad experience with this firm from quality of the work done to communication even among their team members. My project started with visit from their sales person analyzing the job and putting together a quote. I had a very good impression and chose this company over two others because of this impression. The person who started the installation of hardwood in the family room did not care if the miter joints had noticeable gaps nor the flush vents fit perfectly. First few stairs installed had two stairs not leveled, one of them had a corner repaired by glue due to chip during cut, another one was repaired due to a gouge made by accidental circular saw and the nose on the landing was split due to driving a nail. All this was acceptable by their quality standards till the supervisor was called to inspect who decided to correct these and put another person on the job instead. I am still left with one chipped repaired tread and one other faulty tread whose nose does not line up with the tread. I think overall six stair treads were taken out after the fact for either not installed correctly for level, damage or the riser was installed under the tread nose as opposed to behind it. To their credit and professionalism of the supervisor, attempts were made to correct the mistakes. My thought is that I should not have to point out mistakes instead enjoy the end product all done correctly as it was intended and paid for.

From the beginning, my paperwork showed the wrong finish color. I repeatedly had to correct this with Schumacher. The flooring was ordered in the right color but when my shoe trim was delivered, it was not only the wrong color, it had been bundled for delivery before it was dry and it was a sloppy mess. New trim was ordered to match the stock color of the floor and was installed the following week while I was at work. I arrived home to find that there was a wide variation in colors on the different pieces of trim that were installed. Some of the most mismatched pieces were installed in conspicuous areas. We complained that the installer could have at least used those pieces inside closets or other areas where they would not be noticed. Our sales rep said the installers are not expected to do anything like that. ?It?s all about getting the job done as quickly as possible and getting to the next job.? His words. The installer also left without touching up the exposed cut ends of the trim with matching stain. Our sales rep confirmed that this is a standard part of the process and should have been completed. When our rep came out to inspect the work himself he said the installer should never have used certain pieces of the trim because it was such a bad match.

My husband and I were baffled that a custom flooring company could not stain trim to match the flooring they sold. The transition trim between our tile and the new floors was a perfect match and it turned out that it came from the manufacturer.  We asked about getting shoe trim from them and were told that the manufacturer?s price on shoe trim was so high that Schumacher wouldn?t even quote their trim prices. Their policy was to stain their own trim to save the customer money. This would be fine if they could actually match the trim.

Schumacher agreed to replace the trim with the manufacturer?s product at their cost and had it installed by their field supervisor who kept the track record for mistakes going by showing up with the trim for another job. He returned the same day with the correct trim and but it wasted two more hours of his time and mine.  

Every issue we had with this project seems easily preventable with better quality controls and procedures. Details matter but Schumacher seems to prioritize speed and ?getting to the next job? over getting the details right. What should have been a two or three-day job, took five days over the course of several weeks. While we were pleased with the end result, getting there was a frustrating and prolonged process. Also, It would have been nice to get a follow-up call from our sales rep to ask if we were satisfied with the final product but we have not heard from him or anyone at Schumacher.  

While I will share some minor criticisms, I want to be clear we are very pleased with the work. I am only judging the work, not the Adura even though we are happy with that as well. We are remodeling our kitchen from the floor up.  We scheduled the floor well in advance.  We did not receive a call the night before with an estimated time of arrival. As they didn't arrive until past 9:00, we were getting a little antsy.
The installers were Brent and John. They couldn't have been nicer. The swept little by little as they placed the flooring down. 
They had to return the next day for some finishing. We have no complaints with the floor work and are very pleased with the quality of the floor. 
The transition strip between the floor and the carpet could have been put on a little better but I think it may also be that we are looking at everything so carefully. I might (or might not) have a carpet installer come out and re-do the strip.
A little more communication the day before would have eased some of our anxiety.

This job did not go smoothly.  The men who came to do the work stopped  early in the process suspecting moisture and used a tool that helped them determine this. Someone who was very helpful, knowledgeable and friendly from the company did come out promptly with a different tool and determined that it was fine to proceed.  Even though I was impressed that they wanted to be sure, the initial workers should have the most up to date tool to make this determination! When they did return, only 1 man showed up and this slowed the process.  When it was done, I felt that there was too much debris left in the polyurethane coat and let them know.  I made an appt. for 4pm to have someone come out and take a look at it and drove home from MI to be on time for the appt. and they forgot.  Keep in mind, all the while, my kitchen is torn apart for the process.  They did come out and rebuffed the floor, and put one more coat of poly down, but it did not solve the problem. This meant dealing with my kitchen still not functional and the added time dealing with the smell of the chemicals being used. I did not get a return call from the company to let me know when they were coming that morning, so I finally had to call them.  Somewhere along the line, a stain of some sort was spilled on my front porch and they did send a very nice man out who tried to get it out, but you can still see it.  I was not told of this spill, and had to discover it on my own.  I spoke with a supervisor and told him I thought we should have some money taken off the bill for this job, and he said he could not make that determination.  I never heard back on this.  I did send him an email letting him know why I felt this job was not acceptable, and never heard back from him.  I did not get a bill until nearly 3 weeks later and it was for the full amount.  I copied the bill and made a copy of the email that I had sent and put it in the mail to them on 5/21/13 and I have heard NOTHING!  Communication is NOT good.  Someone should have called me to see if I was happy with the "fix" if this were a company on the ball!
Overall, I would not use this company again.

Step one was the sanding of the existing floor and the installation of additional hardwood. Schumacher was very flexible in working around my kitchen contractor and recommending a timeline that worked for everyone. In the process, we discovered we had carpenter ants. Schumacher added in the replacement flooring in the doorway where we had damage. 
Step two was the actual finishing. As we had to leave the house for this process, we had to trust Schumacher to do the work properly. We came back and IT WAS BEAUTIFUL. Caesar and his crew paid attention to every detail. When we found some minor issues, we got a prompt response.
We then had a major problem: the contractor who cleaned our carpet at the end of the kitchen renovation dragged his hoses over the wood floor and caused a number of scratches. He denied responsibility and pointed out issues in the wood floor finishing involving too much poly pooling in small areas. While trying to get him to accept responsibility, I called Larry at Schumacher. He was very accommodating, gave me an estimate for the carpet cleaner's share, and said that Schumacher would completely cover a re-do of the poly coating.
We had it done last week and we could not be happier both with the work and with the follow through.
By the way, Schumacher looked even better since the carpet cleaner never took responsibility for the damage he caused. We, happily, paid the additional repair by Schumacher knowing it would be done well AND that they stand behind their work.

I was extremely pleased with the refinishing of my floor.  It actually turned out better than I expected.  The previous owners of our house had used (probably wax) on the floor for years and ruined the finish, the finish now looks 110% better!  We had an estimate done in July and had to reschedule a couple of times but they worked with us and always returned phone calls.  There was one occasion of miscommunication while they were doing the job (took about 3 days as they had estimated) but the company was very professional about fixing the issue.  They covered all our furniture during the refinishing and there was practically no dust left when they were finished.  I am very picky when it comes to services performed in my home and usually expect perfection.  I can honestly say they exceeded my expectations and would recommend to anyone!

Well.  They came twice to help me select a stain color and did the work while I as out of town.

Overall it was very good service.

We wanted to extend the existing prefinished hardwood in our entry/hallway into the adjoining dining room and kitchen / eating area.  We obtained 3 bids and found out our existing hardwood was no longer make.  Schumacher was the only one to workwith us to find a suitable prefinished hardwood.  They found one that would complement our existing hallway and suggested using a darker border around the dining room as a way of separating the 2 woods so they would not clash.
The installation crew was great (timely, professional, qualtity work, good clean-up).  I work out of my home and they were able to coordinate their noise with quiet time I needed to make calls.  We like their results.
The only down-sides were some internal communication issues within Schumacher  (they told me one date for the delivery of the wood and it was missed; we have cathedral ceilings and they did not tell the installation crew they needed tall ladders [I let them use my ladder] and wide plastic sheets to segregate the areas to be demolished (from dust); and they provided the crew one box long of one type of wood and on box short on the other, this resulted in an extra half day of installation) [these need to be corrected; they would have been a huge scheduling issues if I did not work from home]

Sales rep was knowledgeable and professional. Price was competitive, and company agreed to match best bid from competitor. Finished product looks very good. A rival company warned that no one would cut wood strips to match the irregular border of stone fireplace, yet Schumacher sub-contractors did this without being asked. This custom work was not specified in the bid. These sub-contractors (JC Custom Hardwood Floors) clearly cared about doing good work.

The subs typically arrived later than scheduled, the job took longer than planned, and the Schumacher sales rep was sometimes difficult to reach for questions and changes, but the final product is excellent.

The repair man showed up late on first day. He was over three hours late; we had to reschedule for the next day. He showed up the following day with a helper. They did a great job; once they started the job they completed it in good time. My wife and I were very happy with the overall job.

From install to finish the job was done in a professional manner - I would highly recommend them.

It was great (and yes - smelly, but not much you can do about that!). Also, installing the floor is loud - but not much they can do about that. Installing the kitchen floor took 1 day. The refinishing lasted a week, and they came 3 days. A dust collector was used for the sanding, and it worked fantastically! They did a great job toothing in at the doorways to match the existing. The installation guy left the carpet in adjoining room to the kitchen un-tucked (he seemed to think the kitchen remodelers would fix it or something) and I called Schumacher and they sent someone out right away to fix it and were very apologetic on the miscommunication. Schumacher had us sample the kitchen floor for asbestos, since it was very old. It was clear - but they helped coordinate the guy to come take a sample. It was not a big deal. I would use them again.