MIDDLETOWN FORD

BUYER BEWARE!!! I will never purchase another car from here, especially a used car. Everyone but the finance guy in incompetent. They have me test drive with a spare and tell me they sent out the wheel to be fixed but would be back in 3 days but took 13 days and the most frequent answers I got to any of my questions was I don't know or I'm not in charge and that's me calling them cause you know they never called me to keep me in the loop. Then I talk to the manager, several times, about how I felt there was no professionalism and he said give him a chance to make it right but guess what, he didn't do anything to even try to make it right. I said how about some gas and a quick wash and a $50 card or something and he basically blew me off. So then I get to looking at the other wheel and the manager says sure, I'll have my mobile guy come out and work his magic. Don't hear from him in a week so I call and he says oh, just talked to the guy and he said he can't do anything to fix it and again, no offer to try and makes things right. I should have listened to my friends and never dealt with them in the first place. The only reason I did was because they had a specific used car I've been looking for but they were states away. It would have been worth driving over 1,000 miles just to feel like a dealership cared and was professional and did things right so go there at your own risk. I've warned you. Time to call Corporate.

unknown

Not great ? won't use them again. The CUSTOMER IS ALWAYS RIGHT!!! Make sure your salesman know that and don't let them INSULT buyers as we won't come back again when they do!