Terminix - Middleburg Heights -Termite & Pest Control

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I will only let them spray the outside of my house. I had a window open and they accidentally killed my canary. I don't have anyone to compare price. They have a window when they coming. You don't know exactly when they are coming. They are responsive. The guys that come out are really nice.

I canceled them because the guy that they sent out was too old to get into my crawl space. They need to send a younger guy or somebody that's more flexible to get into small spaces. It probably took him an hour and a half to do the work.

I had them for many years and I discontinued it for this year. We had several issues where they said they would be there and then they didn't come. They were semi-responsive like when we had a mouse problem. They set up something and they didn't show and I stayed home specifically to do that, and they gave me some excuse that wasn't acceptable to me so I terminated the service at the end of the contract year. They really didn't have a handle on their business. The reason they gave me was that they had trouble with their certain technicians to show up. If they have those internal problems with their company, they either address them or lose business.

Great very professional. Explained in detail

They always tell us in advance when they're going to be around. They are very polite they always ask if we need anything specifically, if we have any problems they take care of it. If they have to come into the house they put the footy sock over their shoes. They're very professional.

never showed for the appointment and after 4 phones calls to the company never got any resolution

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Provider was late.  Last time (in January) he didn't even come to the door -- pulled in the driveway, dropped off his door hangtag, and left.  I called and he returned to provide the service, but would not have if I had not been home to verify that he had not ever knocked or even walked around the house.

The company is awful -- long hold times, no local call center.  Phone reps are nice but ineffective. 

When we first contracted with Terminix, 12 years ago, the same service person came every time and was very attentive.  Since he left 4 years ago, service has been spotty; in the past 12 months, it has been just plain bad.  When my termite protection runs out, I will find a different company.

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Had a 2 hour time window to check inside for rodents on a Saturday morning. No one showed up or called but I got an automated email (during that 2hr window) for a rescheduled time that I never set up! What!? I contacted the scheduling manager and set up another time that would work for me. I made sure to be out of work to get home.... And again he did not call or show up! Horrible scheduling and communication! I was BEYOND aggravated and immediately stopped my all my service with them.

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My review is based strictly on my annoyance with the telephone sales practices of Terminix.  We used their services for a brief time last year.  It was satisfactory but after our contract was fulfilled we no longer needed nor wanted to continue pest control services. 

Since then, they have bothered us to the point of being relentless with their sales calls.  We have been called three times this week (real people, not robo-calls).  We have asked politely, and then perhaps not so politely, for them to remove our name from their list.   We are capable of deciding when and if we want pest control services, and WE WILL CALL YOU if we want your service.  How rude to repeatedly call and bother former customers.

We will NEVER use their company again after being pestered by their salespeople.

I have been a customer since 2003. In the past year, the service has deteriorated markedly. The appointment system is the major problem. Appointments are made arbitrarily, and then are changed within a day or 2 of the scheduled time. All this without checking with the customer about whether the new appointment meets their needs or schedule. After waiting all day, I was told that no one would be available. The time then given to me was impossible, as it was a time that I would be away. Calls to the local office are always transferred to the national office, so that you have no input to the local crew. My advise is to use a local, and not a national, company.

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I have bed bugs. Person for estimate gave a "pretend " inspection. Showed up hours before she was supposed to. The estimate was more than 3x the other estimates but is sounded so professional that we felt safer using those services. Getting through to the service to answer my questions was impossibly complex. I got disconnected several times and misdirected frequently. The company gives instructions for the services that we followed even though it took days to complete. We asked for a call in advance which we never received. The two hour window that they gave came and went. I attempted to cancel the appointment and was told I needed to speak with the cancellation department which would have been another layer in the maze.The service technician showed up late and alone. ( the literature states 2 people) DO NOT USE

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They are always on time. They are a bit expensive.

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