Sears

Due to this experience I won't shop at Sears. I also won't spend any money on anything they're affiliated with. This includes shopping at K-Mart and purchasing Craftsman tools.

I would tell others to go elsewhere for your appliances. I give the workers a 'c". They don't have very good customer service. They have gone downhill steadily.

Service set up the washer so that the hot and cold water hoses were reversed so that when I needed to wash delicates hot water came out. My machines have been broken for 6 weeks and I have had to spend $120 at laundromat to do my laundry because they have very little availability for service apt. SEARS is terrible.

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As far as I know, the service was okay. There was an issue with the lugs on the car; they could not get the lugs off. They did do a thorough going over on the car. They did brakes, wheel alignment and oil change. Sears are generally on the higher end of price. They did locate a small leak in the radiator. They went over the whole car. They were very clear about what needed to be done. I have dealt with them myself. They are pretty upfront about their pricing.

The whole process problematical. The stove is working now. My tenets were getting error messages from the control panel. They were patient and not in a rush to fix it. They called around to see who had the best price. Sears had the best price. The technician came out and determined what needed to be done. This is originally a technician from A & E. They said have the parts that were needed to be ordered and he would come back and fix the stove. I called and ordered the parts from A & E said I could not order re-manufactured parts, I was told I could not order those only the technician can order re-manufactured parts. The technician called an ordered the parts and it took a couple day to be delivered. I was then charged again for a service call on the same job. They then came back the following week. The technician came to the house and said he was not able to do the job because it is a two person job. I was told the new appointment was to be done that Saturday. On that Saturday no one showed up and my te called and found out that the appointment was never set. Finally the job was done a couple days later. Overall, it was very frustrating and unorganized between the technicians having them coming in and out and not being able to do the job. There was a lot of confusion between them and the parts manufacture.