The Lady Brigade Cleaning

This was not a good experience for me.  The owner was so personable and seemed to understand what I needed to have cleaned when she came out to give me an estimate.  The disappointment came when the two young ladies arrived with nothing more than a plastic carrier with spray bottles of cleaner, glass cleaner, etc.  As we have many antiques I never use Pledge or any type spray polish on the furniture.  I previously explained this to the owner.  I was willing to supply the Guardsman and antique care items.  Once I realized they had no idea this was to be a house cleaning to rid the rooms of accumulated fine dust from the renovation, I instructed them to wipe the woodwork.  As they did not bring buckets or rags, I also supplied those items and the microcloths for cleaning using only water for the wiping down.  I brought in ladders so they could reach the top of fan blades and the kitchen cupboards.  I stayed in the house just to make sure everything was done. I did stop them from doing the routine cleaning, polishing furniture and vacuuming.  It just was not what I expected.

I was worried the first time I called because their voicemail was full. The second time I called, however, they answered and scheduled a visit immediately. They came when they said they would and cleaned our house without any hesitance. They have a large crew so are here for a very short period of time. They are also good at touching base with us. Lucy calls or texts whenever she is due to come and makes sure all is well. We were so pleased with her services through groupon that we've decided to keep going.
While I understand that other reviewers have had concerns, we have experienced nothing negative. Lucy and company are friendly and thorough. We trust them and are pleased to have found such an affordable option. I would recommend them highly and am grateful to have found them.