Sweethaven Garage & Door

Called on Thursday, scheduled for Monday with a 3 hour time window and a call to be made before the technician arrives.  Call came in on time and technician arrived 10 minutes or less after the call.  Technician reviewed what was wrong, provided a description of the work to be done, provided an estimate, and provided an estimate of how long it would take.  Everything he stated was accurate and he (Carl) was very professional. 

The serviceman was courteous and knowledgeable about the equipment he was replacing and installing.  He gave me clear options and all the facts I needed to choose a course of action that met our needs.  Though everything was functioning properly when the installation was completed, a glitch in operation occurred within the first few hours afterward.  I called the office and, though it was late in the afternoon, they very quickly arranged a follow-up visit by the technician the very next day.  He diagnosed the problem (apparently a broken wire) and repaired the opener system so that everything has operated flawlessly since then.  I am very happy with the new opener and have seriously considered replacing the remaining older opener as well.

OWNER WHO IS ALSO THE SALESMAN ADVISED AGAINST GETTING A DOOR WITH WINDOWS B/C OF SECURITY AND STABILITY EVEN THOUGH HE WOULD HAVE MADE MORE $. GIVES HIS HOME # TO CALL 24HR/DAY IF ANYTHING GOES WRONG.