
Runyon & Sons Roofing
About us
Residential and Commercial Roofing contractor that has been servicing Northeast Ohio for over 50 Years! Runyon and Sons Roofing has earned the following local and national awards: ***CertainTeed Customer Track Record Diamond Approval Award- Only 13 contractors in the U.S. and Canada received this Award!! CertainTeed Select Shingle Roofer Firestone Red Cross Contractor. BBB Torch Award Winner BBB A+ Rating. Angies List A Rating. Family-owned and operated.
Business highlights
Services we offer
Roofing replacement & repairs, including asphalt, tile, shingle, slate, flat, porch roofs, roof ice removal, gutter guards & repair, chimney repair, skylights, replacement windows & siding.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
84% | ||
10% | ||
2% | ||
1% | ||
3% |
"Mr. [Member Name Removed], We certainly apologize that you felt our service did not meet your expectations. We strive to ensure 100% customer satisfaction with every opportunity. Looking back through your file from 2015, I am wondering if I am missing some information and would love to discuss further if you feel as though we did something that was unfair? Your initial call to our office on 6/3/15 indicated that there were missing shingles (approximately 20) on the roof and no leaks were reported. On 6/8/15 our crews were dispatched and made the shingle repairs per your request and the case was closed and billed per the electronic document that was signed on 6/3. On 7/1/205 you contacted on our office again and indicated that a leak had developed in the middle bedroom located on the second floor of the home. Our office indicated we would dispatch a crew and investigate the situation and make necessary repairs. We advised that if the leak was related to the repairs completed the previous month there would be no charge, however, if it was something else then there would be another charge for the return visit. Upon our crews arrival on 7/2/15, the leak observed was identified as a leak coming from a rotten window sill and not from the areas previously repaired. Our project leader attempted to seal the window frame to temporarily stop the leak and advised that further repairs were recommended. Upon receipt of our invoice for this service call, you advised that you felt as though you should not be billed and would contact another window company for the future repairs. As of 9/16 we have closed your case still without payment. Again, please feel free to call us at 440-974-6810 and I will be happy to discuss this matter further."
"Thank you for sharing!"
"Always happy to help! Thank you for the review!"
The roof on our home was only 17 years old and after five occurrences of water and ice backup damage I decided to get the roof on the house and garage replaced properly. I received 3 estimates and chose Runyon and Son Roofing to do the job. The residential estimator was very thorough and spent well over an hour of his time with me and my wife pointing out all the problem areas that were causing the damage that we have had in the past. The estimator invited my wife and I to stop out and tour the Runyon and Sons facility to see a demonstration of how job would be performed and compare the materials that would be used versus the competitors.
The tour of the facility was extremely beneficial and sold us on selecting Runyon and Sons to do the job. After we agreed to sign a contract another supervisor stopped by and did a second inspection of our roofs to make sure everything measured properly and nothing was overlooked by the estimator. This also was very impressive since the things that were pointed out to us that were causing our problems were never mentioned by the other companies. Talk about details and quality. Obviously the previous roof job was not done properly by company whom the previous homeowner hired. The job entailed a complete tear off and leak barrier etc. The crew arrived on time every day and the job took a total of three and half days. The quality of the work and clean up was above what I expected. The price was more then I expected, but still competitive and the quality of the work and materials was well worth it. The old adage of " you get what you pay for" could not be more true.
After the job was completed a third repair supervisor stopped by to inspect the work that was performed by the installers, approximately two weeks later to make sure everything was done properly and to our satisfaction before the final balance was paid.
I would highly recommend Runyon and Sons to my closest friends and relatives and you cannot give a more stronger endorsement than that
"Thank you so much for the kind words and thorough review! It is always our pleasure to work with great people!"
"Thank you for sharing your experience! We greatly appreciate the opportunity to earn your business."
"Thank you for the review!"
"Thank you for the review!"
"Thank you for the review! Hopefully the lower rating in responsiveness did not lead to any inconveniences. We appreciate the chance to work with you."
"Thank you for the review! Please let us know if we can be of service in the future."
"Thank you for the review!"
"Thank you for the opportunity! We sincerely appreciate your business!"
"Thank you very much for the review and the kind words! Please let us know if anything else comes up in the future."
"Thank you very much for the review!"
"Thank you for the review! Please let us know if we can be of service in the future."
"Thank you for the review!"
I know their prices are high, but I feel that is worth it for good work. I would highly recommend them to anyone who has an old house and needs special care with slate and keeping the integrity of the house.
"Thank you for the review and the kind words! We love working on older homes in your area, they are filled with such unique character. Please let us know if we can be of service in the future!"
"Thank you for the review! We sincerely appreciate your business!"
Things went very well from the first salesman (Greg) visit. Greg went into our attic to check for leaks. While he was there he checked for proper ventilation of the house. He then went on the roof and did an inspection of our roof. While the price was a bit high we wanted quality work done with no subcontractors. We then went to the Runyon ware house, and we were shown a mockup of a roof. This allowed us to see all of the different options and it showed us what was going to be accomplished on our home. This demo showed the different materials, a great way of showing good, better, best of different products not just shingles, including vents, gutters, and ice guard.
We made the down payment and scheduled the work. The staff were all very professional. From the first site prep foreman, To the guys doing the roof. They were exceedingly neat, and careful of our plants. They draped the house so no falling materials would damage our home or windows. When the roofers were done everything was cleaned up and hauled away. Then next came the gutter crew. They were the same professional workmen we have expected from Runyon.
Our new roof looks great and we are very happy with Runyon.
PS When the roof was being inspected it was found that our chimney was in need of serious repair. Runyon suggested a mason contractor. He was just as professional as the Runyon staff and did a great job of repairing our chimney.
"Thank you very much for sharing your experience with the other Angie's List members! Love the way the Presidential Shake pops on your house!"
"Thank you for the review [member name removed] and thank you for allowing us to earn your business. Please let us know if we can be of service in the future."
Licensing
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