MIKE ROSS DESIGN/REMODELING

terrible workmanship, terrible project planning

Overall, this job was a nightmare. I not only reported him to the BBB, I went to our Mayor and he had him banned from our city after he did some research on him. He told the city inspector at the time that we did not need this kind of contractor working in our city and he banned him from our city.
The whole job was screwed up from the start. the first day that we were supposed to have crete poured, the truck showed up and when he saw the check that was written to him checked a list and said" I can't accept that." we finally got the crete from some other company I had not heard of. We had an excavator come to our house on halloween as we were handing out candy and told us we owed him $500.00 dollars. We found out that he was written a check that there were no funds for. This happened a couple of other times as well and we called him and threatened to fire him if it wasn't taken care of immediatly. to be sure, we demanded wavers of lien from everyone that worked here and all suppliers before final payment. Avoid this man like the plague. I have kept all paperwork from this job and have even used a couple of the subs again but I would NEVER use Mike Ross Design and remodeling again!

s he did very poor work.  Again, do noth think he is in business any longer in this area but if he is, steer clear.

It was a really long time ago but my experience with Mike Ross Design/Remodeling Company was quite bad. It was a good price but I don?t remember how much I paid. At the time, Mike told me that he had his own crew and that he does not have any sub-contractors in the crew. That was a lie because a few guys that he sent over were sub-contractors. They were not on his payroll. The sub-contractors wouldn?t know that they did not do a fine job on the sliding doors they put in. It was so ridiculous. The replacement sliding door that they had ordered was an inch smaller than the required size. Therefore my trim that was the trim of the house was no longer useful. They had some crappy pine wood that was installed which was cracked. They just put siding over stickers. Stickers were showing half out. It was just a lousy job. They might have changed now. I have never used them since then.

Mike Ross is the owner and we have had two positive experiences with him over the course of 20 years. We have been very pleased with his activity and with what he has done for us over the last 15 years. It was an addition as well as a remodel and it cost about $23000. On very short notice about three years ago, Mr. Ross built a column out of 2x6's and 2x10s. It worked out quite well. We needed to support an overhang associated with our roof and he did a very nice job. His people also installed some required wrought iron railings. His prices were competitive. I don?t think he is a lowball kind of guy. He seemed to be very straightforward in his approach while doing the big room. He was fair with the activity that we had a couple of years ago. I would certainly consider Mike in the future and he would certainly be one that I would go to.

It was bad from the start. The subcontractor for the foundation destroyed the lawn due to negligence. Mr. Ross promised to fix it and never did. I spent nearly $2000 to fix it and will probably end up in court to get reimbursed. This contractor didn't seem to know very many of the subcontractors he hired, and didn't supervise them very well. There were things that were never completed (siding, painting, closet shelves). Where windows were removed, the outline of the windows shows clearly through on the walls due to poor drywall finish. Also, one subcontractor - an Amish man no less - called to say that he never got paid for the work.

HORRIBLE EXPERIENCE.

MR. ROSS AND HIS WORKMEN COMPLETED THE PROJECT IN A TIMELY MANNER. EVERY DETAIL OF THE PROJECT WAS HANDLED CAREFULLY AND PROFESSIONALLY. ANY PHONE CALLS MADE WERE ANSWERED QUICKLY AND EFFICIENTLY WITH GOOD RESULTS. THE PROJECT STAYED ON BUDGET AND THE RESULTS ARE A WONDERFUL NEW FIRST FLOOR FAMILY ROOM, BEDROOM AND BATH TO OUR HOME. WE HIGHLY RECOMMEND MIKE ROSS DESIGN AND REMODELING AND HAVE TOLD FRIENDS AND NEIGHBORS ABOUT OUR EXPERIENCE WITH THIS ADDITION.

THEY DELIVERED THE MATERIALS AND WERE PAID A CHECK OF $1300. TWO MONTHS LATER THE SUPPLIES WERE PICKED UP BY THE SUPPLIER STATING THAT WE HAD CANCELED OUR ORDER. TALKED TO MIKE ROSS (OWNER) WHO SAID HE COULD NOT FULFILL THE JOB REQUEST AND WOULD SEND US A CHECK. NO CHECK WAS SENT AND WE ARE FILING IN COURT.

NOW THERE IS A LIASION AT THE COMPANY COMMUICATION IS BETTER AND I AM VERY SATISIFIED- I AM CONFIDENT THAT THE FACT THAT I CALLED AL AND PUT IN A NEG COMMENT REALLY MADE THE DIFFERENCE SOMEONE FROM AL CALLED THE COMPANY FOR ME AND TOLD THEM I WAS VERY MAD