A T & T

I'm not at all computer savvy and did my research. Signed up on line but had difficulty with the site and called the next day. A very friendly rep walked me through the issues and signed me up over the phone at the internet rate (something companies won't always do) She answered my questions about the equipment and what to expect, helping me pick the best choices for me. After the initial set-up everything went as planned. Received the equipment in the mail and had to wait about a week for the connection to be made. It was easy to install, didn't have to buy anything else and haven't had any connection issues. I can't believe I went so long with dial-up. Speed it fun! My first bill was confusing because they put a full rate on and then deduct to give you the advertised rate. Overall very happy with the experience.

Signed up on line and ran into some difficulty with the website. Spoke with very customer oriented folks in customer service and was given instructions I would receive information in the mail to confirm the switch of long distance providers (which didn't make sense because we were going from (AT & T to AT & T ?). This was at the same time as converting some internet providers. I never received the mail they said we would get and I assumed everything had been changed until we got the $220 long distance bill. After about 4 hours on the phone they corrected most of the charges but I was sent back to the website to convert again. Not happy with the whole ordeal as the instructions and approvals were extremely unclear. Plus with the merger of AT & T and SBC, I found out AT & T long distance considers themselves an entirely different company from AT & T local so I was left in no-mans land when disputing charges accrued because the long distance didn't get switched. Frustrating!!