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Herczog Heating & Air Conditioning, Inc

4.9(
52
)
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Family owned & operated for 60 years. No subcontractors - 8 service technicians. Emergency service available. No extra charge for after hours or weekend service, and no travel charge. Cost is determined by the job. Phone: 440-953-1538, 440-953-HVAC, or emergency 216-533-0043

Business highlights

Emergency services offered
69 years of experience

Services we offer

Heating & Cooling Installation & Repair.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.952 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
2%
2
2%
1
0%
Write a review
Showing 1-25 of 52 reviews
Jake W.
Mar 2019
5.0
Yes, I recommend this pro
George was amazing. Truly. I’m not the one to leave reviews on companies, good or bad. However, we had exceptional service with Herczog. It was after hours when we needed help and he came as soon as he could. We, honestly, feared the worst—that with 5 little kids, we would have to wake them in the middle of the night to go to a hotel in order to have heat. Amazingly, George was able to fix our problem in no time. Our radiators are working fantastic with no water leakage. He explained why things happened the way they did. With any HVAC issues, we will ALWAYS call Herczog.
Sherry B.
Jan 2019
5.0
Yes, I recommend this pro
Friendly, knowledgeable, and able to thoroughly explain the issues to me. Completed the needed work promptly. Would definitely hire again. I could be happier with the service.
VANESSA P.
Oct 2018
5.0
Yes, I recommend this pro
$75
A competitor told us we needed a new furnace because of a cracked heat exchanger. Ted quickly ascertained that the heat exchanger was in good shape but the furnace was misadjusted. He adjusted the furnace and saved us thousands of dollars. Ted explained the problem well and also gave us advice about how to improve our existing HVAC system.
Josh H.
Jul 2018
5.0
Yes, I recommend this pro
Fair price, great quality of work, and friendly service.
Cynthia M.
Dec 2017
3.0
$30,000
trying to get them to start the job was a problem: they preferred doing this work over winter when they’re less busy; our job started in Feb. they never return phone calls, in fact their voicemail is full so you can even leave a message. Larry in office seems embarrassed by the lack of professionalism-he will return calls. they were supposed to comeback out and connect the basement unit to a new addition we told them about and we are not important enough for them as they are too busy this time of year; we called throughout Oct and gave up in Dec and got someone else. we spent close to 30k with Herczog. we tried to settle up with them and the final price kept changing. we finally paid them after George came out, did the final walk through with us months later and re-laid the roll out insulation in our attic.
Donna R.
Sep 2017
5.0
Yes, I recommend this pro
He is wonderful, he has been our go to man for the last 10 years. Their cost is very reasonable. I'd give Ted an A all the way around, he is the best. We use them all the time, and we will continue to do so. He is reliable, prompt and efficient and he solves the problem.
Wendy M.
Sep 2017
5.0
Yes, I recommend this pro
$13,000
They were good. There's no vents in this house. It's a radiator house so adding air was a bit more complicated. They come and do checkups on the broiler from time to time. Punctuality is fine. Responsiveness is good.
Seth M.
Mar 2017
5.0
Yes, I recommend this pro
Ted was prompt, courteous and instructive. The work was done when he said it would be by his two man crew assigned to us. They were clean and efficient and knew what they were doing. No problems. Didn't try to oversell.
Response from Herczog Heating & Air Conditioning, Inc

"We very much appreciate your kind comments and positive review of our service. Thank you for taking the time to post them. We look forward to being of assistance to you again in the future."

CHARLES K.
Jan 2017
5.0
Yes, I recommend this pro
unknown
Response from Herczog Heating & Air Conditioning, Inc

"Thank you for highly rating our service and for taking the time to do so."

Timothy B.
Jan 2017
5.0
Yes, I recommend this pro
$150
Excellent response time and service. Even though it was Christmas Eve took the time to check to make sure the system was running correctly. No extra charge for weekend or holiday call.
Response from Herczog Heating & Air Conditioning, Inc

"We appreciate your taking the time to post a review of our service. We're happy we were able to make your holidays a little more comfortable, and we look forward to serving you again in the future."

Rav P.
Dec 2016
5.0
Yes, I recommend this pro
Excellent service. They called back within 30min to let me know that they could do the job today and arrived within the alloted time frame. Diagnosed the issue, offered simple solutions and serviced the system immediately. Also very informative on what they were doing and why it was necessary, along with information on preventive maintenance and monitoring tips.
Response from Herczog Heating & Air Conditioning, Inc

"Thank you very much for taking the time to post such a positive review. We appreciate your business and your recommendation!"

Bess R.
Aug 2016
5.0
Yes, I recommend this pro
$140
It indeed was the capacitor. Expecting this, I had checked prices and called more than 8 other Angie's list providers to get their bids for this Saturday service. Herczog was the ONLY one who did not try to rip me off as the other's estimates were from $125 to 250 higher for the exact same service! Plus, he came pretty quickly, was awesomely friendly and informed, and made my day! Thank God for an honest service provider who does what they say for a very fair price.
Response from Herczog Heating & Air Conditioning, Inc

"Dear Ms. [Member Name Removed]: Belated thanks for taking the time to write such a complimentary review. It was our pleasure to be of service to you and we look forward to assisting you again in the future. Regards, Herczog Htg. & A/C"

Carol P.
Jun 2016
5.0
Yes, I recommend this pro
$300
unknown
Response from Herczog Heating & Air Conditioning, Inc

"Your kind comments are much appreciated. Thank you for taking the time to post a review. We look forward to being of service to you again in the future. Regards, Herczog Htg. & A/C"

Mary S.
May 2016
2.0
Yes, I recommend this pro
$2,000
.
Response from Herczog Heating & Air Conditioning, Inc

"We would like to belatedly thank you for your very kind comments and for taking the time to post them. However, it appears that the overall grade level of "D" does not exactly coincide with your compliments - we're not sure how that happened or how it can be corrected. In any event, we look forward to being of service to you again on the future. Regards, Herczog Htg. & A/C"

Anna M.
Apr 2016
5.0
Yes, I recommend this pro
$350
unknown
Response from Herczog Heating & Air Conditioning, Inc

"Thank you very much for taking the time to post a good review. We appreciate it and look forward to being of service to you again in the future. Regards, Herczog Htg. & A/C"

Bruce R.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from Herczog Heating & Air Conditioning, Inc

"We very much appreciate your positive comments and your continued business with our company! Thank you for taking the time to post a review and for your recommendation. Regards, Herczog Htg. & A/C"

David K.
Feb 2016
5.0
Yes, I recommend this pro
$4,000
unknown
Response from Herczog Heating & Air Conditioning, Inc

"Thank you very much for taking the time to post a good review. We look forward to being of service to you again in the future. Regards, Herczog Htg. & A/C"

Keith M.
Feb 2016
5.0
Yes, I recommend this pro
$300
unknown
Response from Herczog Heating & Air Conditioning, Inc

"We appreciate your taking the time to post a good review and we look forward to serving you again in the future. Regards, Herczog Htg. & A/C"

Judith C.
Dec 2015
5.0
Yes, I recommend this pro
.
RICHARD A.
Jul 2015
5.0
Yes, I recommend this pro
$139

Our air conditioning system failed and we needed help. We called Herczog and they were at our place about 4 hours later. Will and Mike were extremely efficient, friendly, and personable. They went to great lengths to make sure everything was covered and showed us how to maintain the unit. They had it totally repaired in about 30 minutes.

We would highly recommend Herczog.


R B.
Jun 2015
5.0
Yes, I recommend this pro
$7,000
Project went very well start to finish.  They showed up as scheduled installed the units over three days and we now have a very comfortable home.  They removed the old unites and cleaned up very nicely after themselves.  I've used Herczog for service before, but not for an installation.  Of the three estimates I got Herczog was the only one to tell me about the Dominion Good Cents program.  I'll get a $400 rebate from them, thus lowering my overall cost to $6,600.  New furnace, new A/C and a ten year parts and labor warranty.  I am happy.
N W.
Oct 2014
1.0
I recently purchased a home and the furnace in the home was previously serviced by Herzog. My Realtor actually made a comment that they were a wonderful company, which made me relieved. During our home inspection, the inspector noted that there was an odd noise coming from the furnace when he turned it on. We asked the seller to have the furnace serviced as a contingency for purchase. I received a copy of the receipt of service from Herzog and assumed all had been resolved as it stated the noise was gone after the servicing. After purchasing the home and turning on the heat for the first time, I found that the furnace was still making a very loud clanging noise when it kicked on until the temperature made it to the level I set the thermostat at. The noise sounded like it was coming from the exhaust fan, so I wasn't sure if that was maybe something Herzog couldn't service. I called Herzog (and regret now that I cannot remember which gentleman I spoke with) to let them know of the noise and the fact that I had a receipt from their recent service job and I asked if they could come back to see what was wrong. They told me over the phone that even if the noise was the exhaust fan, that was under their jurisdiction and they could take a look at it. We scheduled an appointment for Oct 11th at 9am, which really made me happy because it was a Saturday morning and I didn't need to take off work. At noon on the 11th, I finally left my house to run errands as I was tired of sitting around waiting. No one ever showed up, or even called to reschedule. It has been 10 days and I have not heard from them. Since then, I have contracted with another company. To say I am disappointed in the lack of responsiveness of Herzog is an understatement.
CHARLES A.
Sep 2014
5.0
Yes, I recommend this pro
$6,000
unknown
Darlene F.
Sep 2014
5.0
Yes, I recommend this pro
$4,000
Ted Herzog and his team are great. He is very knowledgeable and clearly takes pride in his work. The two workmen who came to the house were prompt and courteous. We plan to leave the floor joists and duct work exposed, and it was important to us to have everything looking as minimal and streamlined as possible. Job took 3.5 days and everything was finished to my specifications. Mr. Herzog came out a few weeks later to replace the humidifier filter and he stopped to do some finishing touches to make the job 100% to his satisfaction. Could not be happier with the service.
Anna M.
Sep 2014
5.0
Yes, I recommend this pro
$240
Ted returned my call promptly, set expectations clearly, didn't waste any time on the job, didn't sell unnecessary extras, and most importantly got our A/C working. Well done.
Showing 1-25 of 52

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Herczog Heating & Air Conditioning, Inc is currently rated 4.9 overall out of 5.
Herczog Heating & Air Conditioning, Inc accepts the following forms of payment: CreditCard
Yes, Herczog Heating & Air Conditioning, Inc offers free project estimates.
No, Herczog Heating & Air Conditioning, Inc does not offer eco-friendly accreditations.
No, Herczog Heating & Air Conditioning, Inc does not offer a senior discount.
Yes, Herczog Heating & Air Conditioning, Inc offers emergency services.
No, Herczog Heating & Air Conditioning, Inc does not offer warranties.

Contact Information

5882 Thunderbird Dr., Mentor On The Lake, OH 44060

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