THE PLACE
About us
ADDITIONAL CONTACT ANDREA REEDY.
Business highlights
Emergency services offered
58 years of experience
Services we offer
Hot Tubs (therapy, Pizza Ovens, Smokers). We have long term employees committed to your satisfaction. Call us regarding anything in these industries., We specialize in three industries: Hearth Products (fireplaces, and Outdoor cooking (Grills, efficiency conversions), entire fireplace makeovers, feature spas and swim spas), gas fireplace service, logs, recreation, stoves
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.824 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 4% | ||
| 4% | ||
| 0% |
Showing 1-24 of 24 reviews
Jim F.
Jan 2025
Dave & Andy from The Place came on time to my home. they were very professional and very knowledgeable. They did a excellent job in replacing my glass doors on my fireplace. They checked my fireplace insert out and made sure it is running perfectly. I would recommend The Place for all your fireplace needs and repairs. Thank you, Dave, & Andy. it was a pleasure to work with the, both of you.
Michael S.
May 2018
I wasn't here but my wife reports that the technician was on time and very professional. He discovered several small issues that needed repair and thoroughly cleaned and restored our fireplace. We will definitely call The Place for future maintenance and repair of our fireplace.
Mark R.
Aug 2017
The crew was fantastic. The finished product is fantastic as well. I'm handy, and looked at their progress each night when I came home. I'm somewhat of a perfectionist and I had NO problems with anything they did. If I say they did it the way I would have, I mean to say they were picky, picky, picky about doing it just right!!! They were fantastic. Communication during the project was first rate. They have my unqualified recommendation. The Place IS the place!.
Kim B.
Dec 2016
Technician cleaned the heck out of both of them. He cleaned them so well they looked and performed like brand new. It was a little pricey for what he called a yearly servicing but was well worth every penny. Despite the cost I will definitely use them again.
Lauren R.
Jan 2016
Spoke with an extremely helpful representative who specializes in hot tubs. He explained there are several ways to troubleshoot a slow leak, without having to dispatch a technician. He walked me through the process over the phone, which helped me to explore several options to detect the source of the leak. After eliminating the possibility of a seal leak in the pumps (which can be taken out and brought in for service at their location, if needed), he explained that we may be dealing with a leak from the filter or drain connections, OR the possibility of a critter having chewed into a line somewhere creating a slow leak to use as a water source. Upon removing the panels, it's clear to see mice or chipmunks had created a dwelling and so I began the process of removing foam and working on all sides of the hot tub until a source of the leak was identified. I was unable to identify the leak myself, so I plan to call in a service technician to assist in the process.
I will provide another review when the service provider helps to fix the problem, but for now I was especially pleased with this company's willingness to assist free of charge to help eliminate specific problems (pump leaks) and take me through the troubleshooting tips over the phone. Great service, despite being zero cost to me; which has given me incentive to use this service provider first before any others!
I will provide another review when the service provider helps to fix the problem, but for now I was especially pleased with this company's willingness to assist free of charge to help eliminate specific problems (pump leaks) and take me through the troubleshooting tips over the phone. Great service, despite being zero cost to me; which has given me incentive to use this service provider first before any others!
Michelle D.
Nov 2015
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Kathleen C.
Oct 2015
unknown
Cindy A.
Jun 2015
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Stephen W.
May 2015
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Emily W.
Mar 2015
He was friendly and explained to me everything he was doing and showed me how to fix it in the future if any issue occur so I would not have to call them.
Patrick E.
Feb 2015
It went great. We contacted Tim at the store, and scheduled a service date and time. Tim took it upon himself to contact us the following day, to let us know that he could send a technician to our house even sooner, which we thought was pretty awesome. On the rescheduled day, our technician Mike called and let us know when he was 10 or 15 minutes away and he arrived when he said he would. Mike was courteous, friendly and very professional. He completed the job in short order and cleaned up afterward. (We have beige carpeting near the fireplace and you couldn't even tell he had been there-which made my bride very happy.) He answered all of our questions and made some good suggestions regarding the care and maintenance of our unit. Mike treated our home like it was his home, which earned him a rock star rating from us! We would definitely recommend The Place, if you ever need a Heat -n-Glow unit serviced. For lack of a better phrase, they're the bomb!
Greg H.
Jul 2014
Mike was 5 minutes early for the servive call.He also gave me an estimated time to complete the inspection.
He thoroughly cleaned the logs. He also cleaned hearth and provided a barrier of large ashes to help keep floor
clean. I was very pleased with my new clean firepalce.
He thoroughly cleaned the logs. He also cleaned hearth and provided a barrier of large ashes to help keep floor
clean. I was very pleased with my new clean firepalce.
Response from THE PLACE
"It is amazing how a tune-up can freshen up gas logs. We are happy you are pleased."
David M.
Jun 2014
They were excellent. Their selection of inserts was broad and different. Their installation was above and beyond meeting all our expectations. They were easy to work with.
Response from THE PLACE
"Thank you for your honest review [member name removed]. Your fireplace was a bit challenging yet I was confident we could update to improve it's appearance and efficiency. I am glad I was able to get the cap you wanted and that Troy was able to make the two caps match identically! God bless and keep warm! Andrea Reedy, President"
Barbara D.
Apr 2014
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Janie M.
Apr 2014
unknown
Response from THE PLACE
"Inserts turn inefficient drafty fireplaces into efficient and beautiful heaters. Clients love the flexibility of being able to zone heat. We are glad you are satisfied and truly appreciate the review!"
Bob R.
Feb 2014
They were unable to fix the problem. The service technician who arrived admitted after attempting to get our gas fireplace to work that he would need to consult with a colleague as he didn't know how to fix the problem. He also stated that he needed to order a part as he detected a slow gas leak. They were supposed to get back to us within a week but we never heard back from the company despite repeated calls. We finally went with another company who was able to fix the gas fireplace and also informed us that we did not have a gas leak and no additional parts were needed.
Response from THE PLACE
"We were hired to fix a pilot which, the client reported, would not stay lit. We repaired that problem. However, our technician did see some other problems, like the flame lifting off the burner, for which he consulted with his supervisor. In addition, our professional grade leak detector did find a small leak at the regulator. We needed to order that part. Before we could return to install the part, client called us and said she was having someone else fix it. Since she put in this review that the other guy didn't find a leak, he probably didn't have as good a detector or tried to use bubbles to find it (a poor handyman technique which may work ok on joints but not on valves). Unfortunately, it probably is still leaking gas into her house ; ( As far as the non-returned calls, I'm not sure what happened there because we ALWAYS return calls. I noticed the phone number was changed in her records on 11/16/13, in the middle of this transaction...perhaps we had the wrong number previously? Another possibility could be timing. The hearth service department is open Tuesday through Saturday so messages left Sunday or Monday are returned on Tuesday. Client paid only $148 for the work we performed. I am sorry she would not let us finish the job. Andrea Reedy, President"
Roberta L.
Jan 2014
Very professional
Tony H.
Dec 2013
The installation went very well, the installer was on time and did a fine job installing the unit.
Eric V.
Sep 2013
They were very punctual, affordable, and performed a quality service. Would definitely recommend again.
Barbara P.
May 2013
They did a good quality job with the installation and cleaning up afterwards. It took a long time before they installed so from the time we ordered it was like around Christmas we didn't get installed till March so they are very slow in response. They told us they would come earlier, but it didn't and that was disappointing. I would use them again.
Patti W.
Jan 2012
We went to The Place to discuss hot tubs. Donerae was extremely knowledgeable about the different spas available and the available options for each of the spas. My husband and I were encouraged to sit in the tubs to how it "fit"--a very good idea.
The tub was delivered shortly after we visited the showroom, even with the holidays.
The tub was delivered shortly after we visited the showroom, even with the holidays.
JOSETTE B.
Oct 2008
They came out within 24 hours. The logs are working perfect now.
Betty M.
Dec 2007
I waited six weeks from the time of the order to the date of installation. The installation was finally scheduled after I made two calls to check progress of the order. The installation took 9 hours and the installer had to leave twice because he "forgot" an item. He did not clamp down the flexible gas line and promised to return in a few days to do so. He never did. The surround was not installed because it had not been received. Installation was scheduled for mid day on a Saturday. The installer was late. The surround had a defect on the finish. Owner called to check on satisfaction and I told her of the problem. She then arranged to have the surround removed and refinished. It was promised to be returned in one week. Two weeks later, I called for a status and was told they didn't have the paint in stock and it would be a few more days. Who knows when they would have done this if I hadn't called. I have taken two days from work already for this.
Response from THE PLACE
"We just became active with Angie's list. Reading this terrible job we did makes my skin crawl...even if it was four years ago! We have TOTALLY restructured our fireplace department since then; including a new hearth manager and installers. We have spent a lot of resources in training our new staff. Every member of the hearth team are now certified by the National Fireplace Institute. I trust something like this won't happen again. If we ever fall short of our promises, please call me directly so I can get the issue resolved asap. God bless and take care, Andrea Reedy, President"
JOSETTE B.
Oct 2006
unknown
Licensing
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FAQ
THE PLACE is currently rated 4.8 overall out of 5.
THE PLACE accepts the following forms of payment: CreditCard
No, THE PLACE does not offer free project estimates.
No, THE PLACE does not offer eco-friendly accreditations.
No, THE PLACE does not offer a senior discount.
Yes, THE PLACE offers emergency services.
No, THE PLACE does not offer warranties.