Supeck Septic Services LLC
About us
Supeck Septic Services was founded in 1968 with one small truck and a full commitment to customer satisfaction. Although we have grown to be the largest septic service provider in northeast Ohio, we still pride ourselves on providing the same one on one personal service. ADDITIONAL PH#: (330)725-0209.
Business highlights
Emergency services offered
57 years of experience
Services we offer
& Home Septic Inspections., Aerator Repair, Filter Maintenance, Sump Pumps, Tank Cleaning
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.050 Reviews
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Showing 1-25 of 50 reviews
James W.
Jun 2020
The inspection showed the system to be in excellent condition and resulted in a renewable annual inspection and as needed maintenance service contract as required by Portage County at a very reasonable price of $155.00 per year.
Response from Supeck Septic Services LLC
"Thank you for your business and the great review!"
Joe C.
Dec 2017
It went well. Both the woman who scheduled the appointment and the service technician were great. I've forgotten their names but both were extremely helpful and informative.
Response from Supeck Septic Services LLC
"Thank you so much! We appreciate you taking the time to write a review and look forward to working with you in the future!"
Tim B.
Aug 2017
They were totally good, I'd give them an A. They came out when I needed them and gotten the job done in a day. I don't have any complaints at all.
Response from Supeck Septic Services LLC
"Thank you for the nice review! We appreciate your business!"
Debbie W.
Jul 2017
Professional, very prompt in response as well as arrival time for the service. The technician offered many helpful hints to keep our septic tank "healthy" until our next service. Very much appreciated!
Response from Supeck Septic Services LLC
"Thank You!! Your positive feedback is wonderful to hear!"
Dave F.
Jun 2017
Excellent service, tech and office staff.
Response from Supeck Septic Services LLC
"I'm so glad you were happy with our whole team! Thanks for taking the time to write such a positive review!"
Steve J.
Jun 2017
Great! On time, quick and easy.
Response from Supeck Septic Services LLC
"Thanks!! We love to hear good news!"
Joanne A.
May 2017
They did the service satisfactorily. The were timely and professional.
Response from Supeck Septic Services LLC
"Thank You! I'm so glad you were happy with our service!"
Laura M.
May 2017
Just like it should.
Response from Supeck Septic Services LLC
"Thanks!! We appreciate the great review!!"
Jay H.
Mar 2017
Mack is who serviced my "mound" septic system since we built this home in 2001. They were under contract to do the inspections, change filters, etc. They did that, but being a new septic system owner I was not aware of necessity to pump out the septic tanks every 3 years. My bad for sure, since I likely should have known better, but when I asked the Mack guy he said they don't do that stuff, call someone. REALLY? He was always very polite and did his job very professionally, but never gave me any advice on caring for my system, and they don't do it anyway? I called Supek Septic Services and they were awesome. I told them the problem and they sent a supervisor out who said my tanks were so full of sludge he wasn't sure it was even working as it should. It took him 2 hours to pump sludge from all three tanks, and only the first one should have any sludge, and only a little in 2nd. My 3rd tank had so much sludge I was pumping sludge into my mound and causing possibly irreparable damage to the mound. We won't be able to evaluate the exact extent of the damage until spring, but had Mack Industries been a "full service" septic company I wouldn't be facing the possibility of replacing my mound in only 15 years of service.
Response from Supeck Septic Services LLC
"Thank you for the kind review! You have no idea how rewarding it is when a customer is pleased with our service. We look forward to giving you more great service!"
Barb T.
Feb 2017
Great job,very professional
Response from Supeck Septic Services LLC
"Thank you for reviewing us! Thank you for your business!"
Dan S.
Aug 2016
After speaking with the receptionist, whose name I have forgotten (sorry!), we came to the conclusion that the noise was probably an unbalanced aerator which I could take care of myself, if I wanted. I did so and saved some money via that route. Furthermore, she knew the details of the septic system that we have and mentioned that there are filters that are supposed to be replaced every 6 months. With that information, we setup an appointment in the next few days. The day of the appointment the Supek rep arrived promptly and proceeded to pump the tank and replace the filter. All in all it took about an hour to complete. He then set up a contract to come out and replace the filter every 6 months and informed me that the next pumping should be done in 3 years (the receptionist had also said this at the time of my call). Great service! Cost for the Filter contract ~$220 Cost for the tank pumping ~$250 (once every 3 years)
Response from Supeck Septic Services LLC
"Thank you for your detailed review! Allison is one of the receptionists that helped you when you called and we are so lucky to have her! I'm so glad to hear you had a great experience with our company. We look forward to continue our service with you!"
Peggy N.
Jul 2016
Great, appointment was scheduled quickly, within a couple days of calling them. They arrived when they said they would and the cost to pump the tank was exactly what I was quoted.
Response from Supeck Septic Services LLC
"Thank you for taking the time to write this nice review! We appreciate the feedback!"
Patrick M.
Jan 2016
They were outstanding! I contacted them thru Angie's List merely to let them know that is how I found them. I then called the office, described my problem and was scheduled with a tech that afternoon. The tech arrived, looked at my system, determined the cause and replaced the sump pump. My problem was solved immediately.
Response from Supeck Septic Services LLC
"Thanks for your great review! I'm so glad you were happy with our service. We have been fortunate to hire a great team and it's nice to hear your comments! We look forward to working with you in the future."
Rick G.
Dec 2015
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Response from Supeck Septic Services LLC
"Thank you for the great rating! We appreciate you taking the time to put your review in and are so happy to see you were pleased. It was a pleasure working with you!"
Kathy C.
Oct 2015
unknown
Response from Supeck Septic Services LLC
"Thank you for taking the time to write a review for us! We appreciate your business and look forward to working with you in the future!"
Susan B.
Oct 2015
unknown
Response from Supeck Septic Services LLC
"Its always a pleasure working with customers like you! We appreciate your continued business over the years! Thank you so much!"
Marsha C.
Sep 2015
Excellent
Response from Supeck Septic Services LLC
"Thank you for the nice rating!!"
Terry R.
May 2015
Todd arrived on time and did a great job. We've never had a septic system before so this is all new to us. Todd assured us he'd do a thorough inspection and then school us on the system. He did everything he promised and left us feeling secure that we had chosen the right company.
He and his son tested the system inside and out and then explained it all to us, step-by-step including what to DO and what NOT to do. Excellent and informative and we would certainly recommend him to anyone who has never had a septic system.
Very professional, very good job.
He and his son tested the system inside and out and then explained it all to us, step-by-step including what to DO and what NOT to do. Excellent and informative and we would certainly recommend him to anyone who has never had a septic system.
Very professional, very good job.
Response from Supeck Septic Services LLC
"I'm so glad you were happy with us! Thank you for such a nice review. Good luck on purchasing your new home and we look forward to working with you in the future!"
Peter J.
May 2015
unknown
Response from Supeck Septic Services LLC
"Thank you for rating us! We appreciate you taking the time. Thank you for your continued business over the years!"
Margaret M.
Dec 2014
they gave me answers to my questions as to repairs and costs.
Response from Supeck Septic Services LLC
"Thank You! Thank You! Thank You! We are so glad you were happy with our service!"
Russell M.
Oct 2014
Todd arrived on time and was very thorough. He explained everything he was doing throughout the process in great detail, which was great because this our first purchase of a home with private well and septic. The companies office staff was also very polite and professional. Would recommend.
Response from Supeck Septic Services LLC
"Thank you for such a nice review! Good luck on your new home purchase! Please call if you have any further questions once you are settled in your new home."
Jacquelyn B.
Aug 2014
They showed up on time and were very professional. They were all very polite and I was very satisfied with the end result.
Response from Supeck Septic Services LLC
"Thank You!!"
Caroline S.
Aug 2014
Todd showed up on time met by the relator to let him in, by the time I got there 10 minutes late he had identified serious failure of the system and recommended full replacement. Far better to know before we bought!!! He was extremely knowledgeable and gave advice on how he would approach the situation as a potential home buyer with a faulty septic system, the next steps we needed to take and even advice on being first time septic system owners. If we do go through with this purchase I would definitely consider his company for the new install.
Response from Supeck Septic Services LLC
"Thank you for the kind review! Good luck on your home purchase!"
AMY L.
Jul 2014
We had a GREAT first experience with SUPECK! From the call to schedule the service to the finish. Lou was very professional and took the time to explain our system to us as we had a lot of questions. We will definitely be calling them for our routine maintenance or other needs in the future!! Thank you again!
Response from Supeck Septic Services LLC
"Thank you!!! We appreciate the great review and look forward to continuing to give you the best service!"
Patricia S.
Jun 2014
I'm giving Supeck an "A" for customer service. Gayle was so friendly and so helpful. We are in the process of purchasing a new home and needed the septic system inspected. Unfortunately we are on a time constraint for inspections and needed someone out pretty quick. Gayle said she had to call her service guy and that she would give me a call back. I have gone through this before where I'm told someone would call me back so I thought that I probably would have to call around now. But true to her word, Gayle called me back with the good news that Bob would be able to meet me in an hour to do the inspection that would take approx. an hour. I didn't have the pleasure of meeting Bob as my Real Estate agent met him for me as I was at work. Even though Bob was not able to pass or fail the inspection as the home has not been in use for several months the fact that he was able to come out same day and Gayle's customer service I would definately use their company again. The $240 might seem pricey for some but I rated it fair because it was same day service and within hours of my inital phone call, so I think the price is fair for that service. If I purchase the home, I do plan to use them to pump the septic since it hasn't been pumped since 2006 and to come out in a few months to do another inspection one the system has been in use again after not being in use for a long period of time.
Response from Supeck Septic Services LLC
"Thanks for writing a review for us! Good luck on your new home purchase!"
Licensing
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FAQ
Supeck Septic Services LLC is currently rated 5.0 overall out of 5.
Supeck Septic Services LLC accepts the following forms of payment: CreditCard
No, Supeck Septic Services LLC does not offer free project estimates.
No, Supeck Septic Services LLC does not offer eco-friendly accreditations.
No, Supeck Septic Services LLC does not offer a senior discount.
Yes, Supeck Septic Services LLC offers emergency services.
No, Supeck Septic Services LLC does not offer warranties.