Medina Lighting

Awful experience from start to finish. I chose Medina Lighting because they have a wide selection online and the sales rep, Chloe, was very professional. But, as soon as my order was placed, it became clear to me why they require up-front payment in full prior to installation. If you want a responsible company that will follow through on a job, do decent work, and display a basic amount of integrity, I recommend looking elsewhere. We paid for the light fixture in May and it took 6 weeks to get it (which is absolutely fine), but the process has been such a slog that it's October and the installation is still not complete. After multiple errors, unresponsiveness, and lack of accountability on their end, they finally came to install the light last week. We’re less than 40 minutes away from their shop, but they arrived after noon and left by 3 on the day they were supposed to complete the all-day (1-day) job. They didn’t tell me when they’d be back the following day, and again arrived after noon and left well before 5, leaving behind a bad installation and a complete mess. They left the huge light boxes with styrofoam all over my entryway and tracked dirt everywhere they went in the house. They cut the wire too short and hung the chandelier 2 feet higher than we agreed upon, so it looks ridiculous both inside and from the street. We have left them multiple voicemails and multiple emails (with photos) in the past 6 days and I finally got an email back from Matt Powers with excuses and a statement that they won't correct their installation error. They don't acknowledge messages, much less address any concerns. They also required me to purchase bulbs that I didn't want, but they didn't bring all of them, so the light is still conspicuously missing several bulbs more than a week later. Replacing this light was a huge investment that we've been saving for for many months, and it looks worse than the hideous light that was originally there.

Great. Friendly very helpful staff. Professional installers who cared. Pricing extremely competitive with the internet.

My husband stopped in to Medina Lighting six weeks after our order was placed to inquire about the order status.  The woman there was very rude to him, acted as if she did not have time for him, and told him he should not be checking so soon because the timeframe was six to EIGHT weeks and it had not been eight weeks yet. 
On 6/11/13 my husband sent an email to Medina Lighting including our name and order number to inquire about the status of our order.  Medina Lighting never responded to that email.
On 6/20/13 I called at 10:00 AM to check the status of the order.  The man I spoke with was friendly, took my information, and said we would talk soon.  I informed him what a poor experience I had been having with Medina Lighting thus far and he apologized.  He promised to call me back soon after he investigated.
On 6/20/13 at 5:09 PM I called back to inquire about the shade again since no one had returned my call from earlier in the day.  The woman who answered was rude.  She said that the man had sent an email to the company inquiring about the shade but they had not heard back yet.  I asked her when they thought they would get a response.  She shared that the company we had ordered from was unreliable and she actually told another woman not to order a shade at all today.  I shared that I thought the entire company should be on the same page and not let some orders go through (paid in full already) and others are declined.  She became short with me and said she thought she should just refund my money and cancel my order. 
I asked for her to wait and see what the company said before canceling the order.  She declined and proceeded to cancel the order.
I told the woman about my previous experiences with Medina Lighting (rudeness when my husband stopped in and lack of email response).  She shared that she is the only woman who worked there and it must have been her that spoke with my husband.  I asked her to mail me a refund check.  She said I would have to stop in to process the refund.  I shared that I have a seven month old and have a difficult time finding time to stop in.  She was not sympathetic and offered no other solutions.  I noted that this was poor customer service and I would review it on Angie's list.  She raised her voice and began arguing with me, indicating that, "That is not fair."  I hung up the phone as not to prolong the encounter and will be going to the store later this week for my refund.