Shawn and the team at Marquard were fantastic! We started talking about our projects months before we actually started on the work. In that time, Shawn was helpful and patient as we navigated through many design options, styles and ideas. I ended up hiring a 3rd party design team (selected on my own) to help me, as I am not an expert in bathroom design and was having trouble making decisions. Although Shawn had not worked with my selected designer before, he was available and courteous to their team and throughout the process. After work began, the 3rd party had dropped the ball many times, and Shawn and his team were there to remedy the situation, even though it was not his responsibility. This was sincerely appreciated, as it kept the work flowing and on schedule. I appreciate the fact that when work starts, the work is primarily focused on our project. This means that there are not large gaps in between work, and the work is done quickly and consistently. Having a background in project management myself, I can't stress enough how much I didn't have to worry about the team showing up and doing the work in the right order. The guys are also fantastic - so much so that we called them part of the family once our job was done! They all take great pride in the work they do and it shows. Our bathrooms are STUNNING! They came out even better than I could've ever imagined. I would hire Shawn and his team again in a heartbeat. Shawn is fair, accommodating and trustworthy. Thank you so much for all you do, Shawn and team!!