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Litehouse Pools

Founded 1959 • With Angi since May 2014

1.0

(1) Verified Reviews

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Description

Ohio's premier dealer of leisure products for you and your family's home enjoyment & relaxation!...

Verified Reviews

A few reviews for this pro...
1.0

09/03/2018


Lisa M.

I would have given a zero rating if they had one...the Medina location is the worst Litehouse location. I was treated so badly!!! The female manager is the worst unprofessional manager. I can not believe Litehouse would employee a person like this at all. She After spending an outrageous amount of money on chemicals to remedy my pool, which did not work. This manager has the gall to refuse to give her name, correct the problem and then hang up on me. I had been taking water samples for at least 3 weeks the last water sample I took in the man suggested more chemicals to purchase. We have purchased their algaecide products (maintenance and algae killer...their shocks....their flocculents...everything NO CHANGE!!!!! A lot of money but no change!!! He tested the water took us over and told us to add this Green to Clean Product wait 5 minutes add the 2 pounds of shock( all these products bought at that store).....which we did exactly. The following day we noticed no change in the pool...we called the Litehouse again they sold me 4 more bags of turbo shock. No change called again on 9-2-2018 left a message no return call...waited until the afternoon and called again reaching this female manager. At this point she states I reviewed your samples and our staff would not have sold you that chemical with your water out of balance and I wasted all my money. Obviously at this point I am upset, she then told me she knew the person who sold it to me and he would not of suggested it to me....calling me a liar!!! DO NOT GO TO THIS LOCATION YOU WILL WASTE MONEY AND TIME!!!! I SPENT AN OUTRAGEOUS AMOUNT OF MONEY AND TO BE TREATED THIS BADLY....THEY DO NOT KNOW WHAT THEY ARE DOING AND WILL NOT STAND BEHIND WHAT THEY TELL YOU DO TO REMEDY THE PROBLEM...TOTALLY UNPROFESSIONAL!!! SAVE YOUR MONEY AND WALK AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Description of Work
Swimming Pool

Category pool cleaners

    Litehouse Pools

    Founded 1959 • With Angi since May 2014

    1.0

    (1) Verified Reviews

    Business Details

    Phone Number

    Address

    3800 Stonegate Dr. Suite B

    Medina, OH 44256

    Services Offered

    Pools, Spas, Grills, Outdoor Furniture, Billiards, Tanning Beds, Service & Installation, Christmas Trees (during winter season only)

    Services Not Offered

    Ask for details

    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    No
    Warranties
    Ask for details