Gene's Refrigeration Heating AC Plumbing & Elec

4.6(
71
)

About us

Family owned and operated since 1959. We have been in business in Medina County for 56 years. We offer 24/7 service. We have 35 employees to see that your needs and comfort is taken care of. Ongoing training is provided for our technicians to keep up with the latest in your home comfort systems. We can repair all your needs: Heating, Air Conditioning, Plumbing & Electric.

Business highlights

Emergency services offered
66 years of experience

Services we offer

Air Conditioning, Electric & Metal Fabrication, Heating, Plumbing, Refrigeration, Sales, Service & Installation.

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.671 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
6%
3
3%
2
1%
1
7%
Write a review
Showing 1-25 of 71 reviews
Lynn Y.
Jul 2022
5.0
Yes, I recommend this pro
$9,500
Working with Gene's was amazing. I had several quotes for my Mom's home, however Gene's was the only company that actually listened to the needs and put together a quote for what was needed to reach those goals. It is a smaller house so noise was an issue, the previous company put the unit in without a drip pan so this was corrected along with correcting the duct work and providing equal heating and cooling throughout the house. The men arrived early every day, they were courteous, explained everything they were doing, and SO CLEAN!! Each day I came in to check on the work after they left and you would have NEVER known they were even there. I strongly recommend (and have) if you need any HVAC services or any service that Gene's offers to call them!
Kathy N.
Jul 2022
5.0
Yes, I recommend this pro
Better than expected or hoped for. Josh came in the evening the same day that I called. He diagnosed the issue and tried to locate a replacement part that night but was not able to. He showed us a "work around" to help us to stay cool overnight and returned bright and early the next morning with the part. It was installed in no time. Josh was wonderful to work with, kind, skilled and very professional. I will surely recommend Gene's whenever the opportunity presents itself. Thank you for your help!
Cari W.
Sep 2019
1.0
$89
Horrible. Worst experience I have had. A technician (Derek) came to my home on Aug. 30th to look at a faulty outlet and ceiling light in my dormer. The room has been converted to a Master bedroom and my home was built in the late 50's. Very common for this part of Cleveland. Derek was very courteous and told me the wiring was outdated and needed to be redone which I understood. He told me he would email me or call with the estimate. I paid the $89.00 Service charge. I left 3 messages in the upcoming weeks and did not get a return call until a month later on Sept. 27th. The message left my Linda was very short and said that they could not do the work and "good luck finding someone who can do that old of wiring". I waited a month to hear they couldn't do anything? Again, my home is not from the 1800's. I understand if it requires a little more work, but they have even been out in the past to install an outlet and never said anything about my home being too old to have it rewired . So I spent $89 to have nothing done and a month later still need to hire someone else. Why didn't the technician tell me it couldn't be done when he was at my home? Shame on you Gene's! I was a repeat customer and even had them install a new hot water tank in the past, but will never hire them again.
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"I am so sorry that this was your experience. We are currently limited with what we can do electrically; however, we did partner with another local electrical contractor for just this reason. We have had a lot of good success with no complaints. I am looking into why this was not communicated to you instead of telling you there was nothing we can do. In the meantime, Cathy from our office will be in contact with our partner and you today to discuss this referral."

Steve F.
Jun 2019
5.0
Yes, I recommend this pro
They did a fabulous job. I would definitely hire them and I would highly recommend them.
Kari F.
Nov 2018
5.0
Yes, I recommend this pro
$180
Very professional. Gene's office called me about 20 minutes before he arrived, and provided an email with a photo of the plumber they were sending. Tom the plumber arrived and put protective plastic booties on so that he would keep the carpet clean. He fixed the issue quickly and replaced the part (a shower cartridge). He even gave me some education about the problem and how to prevent it from happening again. I'll definitely hire them in the future for anything plumbing related. Thanks, Tom!
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you for the review and trusting us with your recent service."

Gerald B.
Jun 2018
5.0
Yes, I recommend this pro
service was very good
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you for the review."

Gerald B.
Jun 2018
5.0
Yes, I recommend this pro
service was very good
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you for the review."

Tom K.
May 2018
4.0
Yes, I recommend this pro
Tech arrived on time was professional and helpful.
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you for the review. We appreciate the feedback. If you wouldn't mind taking another minute, I would truly appreciate additional information in regards to the the Quality rating. We strive to provide the absolute best customer service and it would be helpful to know what needs improvement so that we can train our employee accordingly."

Lauren R.
May 2018
5.0
Yes, I recommend this pro
$200
Perfectly.
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you for the review. We appreciate you and are truly grateful for the business."

Judith C.
Mar 2018
5.0
Yes, I recommend this pro
Excellently. On time; professional; very helpful. Did not recommend unneeded work. Took care of the problem
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you."

Kaeri W.
Feb 2018
5.0
Yes, I recommend this pro
$6,000
Great, was coldest week of year and no heat, they reschedule a crew on a new construction to get it done and gave options and were not pushy, technician gave us options and costs and pros and cons of each
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you for the review. I'm happy to hear that we were able to take care of you quickly. We appreciate you and the business."

Rick E.
Jan 2018
5.0
Yes, I recommend this pro
$89
Went fine.
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you for the review. We appreciate you and the business."

Liam C.
Oct 2017
5.0
Yes, I recommend this pro
$78
It went great!
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you for the review."

Bill K.
Oct 2017
5.0
Yes, I recommend this pro
It went fine.
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you."

M W.
Aug 2017
5.0
Yes, I recommend this pro
Leak was identified and repair parts ordered
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you for the review."

Ellen G.
Aug 2017
5.0
Yes, I recommend this pro
We use them every year, we use oil. They are our heating repair people, they tune-up our boiler. They are good. The company we used to use was terrible. They are good for heating repair. They come up before it gets cold to tune-up the boiler. They clean it out and let you know if it needs any parts. They have a member program and a non-member program. We are a member and their pricing is reasonable compared to other companies in the area. They are good. They are punctual. We use them all the time.
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you"

Kyle M.
Jul 2017
5.0
Yes, I recommend this pro
$119
Matt was our technician. Good communication from the office and the technician. Arrived on time, identified himself. Informed me what he was going to do and how. Advised me in advance of the pricing. Completed the work with no issue, explained new thermostat, cleaned up although there wasn't much mess to this job. Pleasant, professional, and we have fish tanks in common!
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you"

John H.
Jul 2017
5.0
Yes, I recommend this pro
Excellent job on the installation and explanation of the system usage and features. Water heater performs very well providing us with more hot water at a much quicker rate than previous system on home.
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you."

WILLIAM B.
Jun 2017
5.0
Yes, I recommend this pro
Everything is working out great.
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you."

Rebecca K.
Jun 2017
5.0
Yes, I recommend this pro
Great, have used Gene's for years and years.
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you"

Stacy B.
Apr 2017
5.0
Yes, I recommend this pro
unknown
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you"

Toni V.
Mar 2017
5.0
Yes, I recommend this pro
unknown
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you."

Toni V.
Mar 2017
5.0
Yes, I recommend this pro
$50
We have a maintenance agreement with them.  I've had them for quite a few years. I like them.  They do plumbing, they do air conditioning & furnaces.  You get a choice of different maintenance agreements.  I always get the 3-year plus you get a 20% discount on your parts and they don't charge you a service call when they come out.  They do real good.  He has to come back this Monday again to finish up, because he had to get the parts. For this job, I bought the fixture myself and it was $50 to put it in.  I've never had to call them out without having a maintenance agreement with them.  I think their pricing is good.
Larry M.
Feb 2017
5.0
Yes, I recommend this pro
$8,700
I had a complete service and the salesman actually came out, measured the house, and took care of sizing the unit rather than just looking at the old unit. I would recommend them to a friend because of the warranty. It is actually a company warranty. It is for the name brand of the unit I purchased. Most warranties do not cover labor for that kind for 12 years.
Response from Gene's Refrigeration Heating AC Plumbing & Elec

"Thank you"

Mary M.
Jan 2017
5.0
Yes, I recommend this pro
.
Showing 1-25 of 71

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Gene's Refrigeration Heating AC Plumbing & Elec is currently rated 4.6 overall out of 5.
Gene's Refrigeration Heating AC Plumbing & Elec accepts the following forms of payment: CreditCard
No, Gene's Refrigeration Heating AC Plumbing & Elec does not offer free project estimates.
No, Gene's Refrigeration Heating AC Plumbing & Elec does not offer eco-friendly accreditations.
No, Gene's Refrigeration Heating AC Plumbing & Elec does not offer a senior discount.
Yes, Gene's Refrigeration Heating AC Plumbing & Elec offers emergency services.
No, Gene's Refrigeration Heating AC Plumbing & Elec does not offer warranties.

Contact Information

6222 Norwalk Rd, Medina, OH 44256

Share project details to get started.