Chippewa Stone

The lack of communication from the scheduling staff was frustrating to say the least. When our contractor was able to get a response it was only to find out that our scheduled dates had been pushed back on more than one occasion. The fabrication and installers did a great job. However to do the poor customer service and scheduling staff we would not use this company again.

perfect! i would do business with Chippewa Stone again anytime!

unknown

Chippewa Stone service and professionalism was outstanding. The entire experience was outstanding from the selection of the granite to the installation. The lead installer wanted the install to be perfect and he did everything he could to make it that way. I would do business with them again. I would recommend them.

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The counter-tops are great, but 2 months after I picked up a grid for the bottom of my sink, they are trying to claim that I never paid for it.  I paid cash the day I picked it up.  2 months down the road, I don't have any paperwork left for this incidental item.  It's very unprofessional to wait that period of time before saying anything about it.  So, now I end up having to pay twice for the same grid.  It's just no way to conduct business.

They did great.  They had the cheapest quote for the work we needed done.  Did all the communication by telephone and email.  Install was ok- they did not do one of the seams well so that there was a tactile edge to it, which was disappointing, but when we complained about it, Colin was able to get someone to come out and fix it so now it looks great.  They did not charge us until we were satisfied and the countertop looks fantastic.  I appreciated that they were able to get Caesarstone for us, even if it wasn't what they typically used.

Very professional service by everyone involved, very happy with the installation, the process went smoothly, and the price was fair. I would definitely recommend Chippewa Stone.

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We are very happy with our kitchen remodel! The entire process from start to finish couldn't have gone smoother and the new cabinets and granite countertops look amazing! Everyone at the company including the designer, the people in the office and the installers were very professional and great to work with. We will definitely use them for our next project!

Went extremely well and they did a great job.  Would not hesitate to recommend them.  They give you an all in price for what you want.  They do not charge extra for sink mounting or hole drilling.   In my case, they also allowed us to upgrade the edge for no additional charge since we made contact with them at the Cincinnati Home and Garden Show.  Answered all my questions promptly and the owner even called and answered questions.  Good family business.
The templateing and installation were on time and exactly as explained.  They go the extra mile to make it look awesome.  In fact, you cant even tell where the seam is on ours.
Great job!

Chippewa Stone did a great job teaching us about granite counter tops, helping us select the right granite for the job and installing the granite.  They were very responsive and were able to adjust their schedule to fit our remodeling job timeline.  It looks great and i would use them again.

unknown

On time with no issues. Very accurate and did great job. Completed back splash the following week. Neighbors used the same company and idea for back splash with similar results.

As far as the removal and installation were concerned, everything went well and as planned. The workers were professional and took great care to ensure nothing was damaged during the entire process.
The only issue I have with this company was with the office staff when I visited the showroom to inspect a newly arrived piece of granite for my approval. The granite was accepted, but the sales person said that the scheduling person would call me to make arrangements for the acutal installation. I had to ask if the scheduler was in the office right then so we could set the date without having to wait for a phone call. Of course, the scheduler was right there and we were able to complete everything then.

We were very happy with this company and with the end result. They were professional and friendly and the bathroom vanity looks perfect.
Chippewa Stone gave me the best estimate. They have a large selection of remnant pieces to choose from if you have a smaller job and don't need a full slab of stone. I had other places I called give me a significantly higher estimate for the same job. Chippewa also allowed us to provide our own sinks, which most of the other places I called would not allow us to do.
A+ for Chippewa Stone. Would definitely use again. Thanks guys!

Fantastic install of granite, from sale to install it was very smooth and on time. Recessed sink is mounted perfectly with cutout, better than previous remodels we had done in the past with other granite companies.  Easy to work with and adjusted their timing to meet with cabinet guys without hesitation.

We had 3 estimates for this job, this was the least expensive. Our first visit to the lovely showroom, Katie showed us granite slabs housed inside ( great for -10 degree day). 12 selections are "standard" flat rate, others vary in price and many edges are "standard" with no extra fee. Many remnants to choose from, which vary in price. Our 2nd trip to the showroom we chose our slabs and paid half down and within a week a nice young man came to our home to measure.They were installed within 2 weeks. Installers were on time, professional and personable with the plumber showing up within 5 minutes of the installers finishing, the whole installation taking about 5-6 hrs. Our master bath counter was large with double sinks which were carried to the second floor with care up and around a landing. We are thrilled with Chippewa and they look lovely!

I would never use them again. they only reason they finished the job was because we had already paid the money and we couldn't get out of it and we had no choice. They were incompetent. I will say this, the product and the cabinet were fine. The implementation of the project...I can't go low enough in a negative number to our dissatisfaction with the company. Not only were they incompetent, they were non-communicative with us. We were the ones that had to continue trying to get a hold of them to try and figure out what's going on. I don't even like to get into it because it was a 7 month project that I tried to eradicate from my brain. I am happy with what happened with the result of us being the driving force, I'm not happy with how the company did it. It just gets me too upset to even discuss the entire process. Everything that could go wrong did. It was a 7 month project that we just wanted done so we could just get them out of our house. We had called references from them and they all had good things to say about them and that's why we used them. But that was not the experience that we had with Chippewa Stone. There were so many blunders, mishaps and mis-orders that we were constantly trying to be charged for. We would have if we weren't watching all of the invoices and charges. We turned into the project manager and not them. The material they used were very good but the service they provided was awful. The company is about 50 minutes away and we had made a trip out to pick a counter top based on the cabinet samples that they were supposed to have for us there. We arrived there and there were no samples and the lady in the office had no idea what was going on. It was a wasted trip for us. Then we were the ones that had to contact them to see what was going on for design projects from the multiple designers they kept changing on us. I was also told by the electrician at the house that the man who was installing our dishwasher was doing it all wrong. I then had to approach him about it and was blown off. My husband had to approach him and take him downstairs so that he could do it himself. Otherwise the way he was doing it would mean that the pipes would not allow our drawers to open or close. We had their drywall guy call us and tell us that he would have to charge us more because he had to drive out so much further to get to us. We couldn't understand why Chippewa Stone wouldn't have told their contractors this before they gave us a price or hired them.

unknown

Installed granite counter tops in kitchen and tiled the back splash.It went very well.The staff was very professional and all were very skilled in their trades.

Excellent.  Very professional and prompt.  Were very careful when bringing in new countertop to be sure it or any of our cabinets were damaged  during the process. Rechecked measurements prior to installation to be sure everything fit.  Would highly recommend this company.

I orginally contacted Abby at Chippewa's Strongsville location to get basic estimate for granite tops on my new kitchen cabinets.  Abby was very professional, eager to help and prompt!  Quote came back later the same day as my request and price was very competitive.  They even had many granite colors/styles to choose from at one price level.  I ended up going to the Medina location to see the slabs in person, before making a final decision.  Colin, like Abby, was extremely helpful and patient throughtout the process.  Installation was also done by Chippewa (not sub-contracted, like many fabricators) by two very nice guys who did a great job.  Chippewa also installed my Blanco Silgrani sink and brought already installed in the countertop.
What sets Chippewa apart from all other fabricators is first and foremost their customer service.  They are not on commission and each designer was extremely helpful, patient and responsive to all of my numerous questions.  The straightforward pricing was also very helpful and included the edges, all cuts, radius edges, template, sealing, etc. all included.  Typically these items are all separate line items and makes it very hard to get a "true" square foot price.  Also, I believe 12 different edge profiles were included at no extra charge.  This is a huge value add, as my edges would have been a big upcharge elsewhere.
Although I went to some granite wholesalers, I found that Chippewa's selection was more than adequate to find a style I liked, and at a much more cost-effective price.
I have already referred mutliple neighbors and some co-workers to Chippewa Stone.  I would recommend them to anyone for having the entire package of service, selection, price and in-house installation.  I'm very pleased with the final results and my entire experience with Chippewa.

fantastic !!!!!!!!!!  great people to work with and will jump thru hoops for you !!!!!!!!!