"when me and you spoke I said we had a project going on in Lancaster and the one evening when they left that project they would stop by and work on your door since then that project has been put on hold because the owners can't make their mind up on what kind of decking they want so we're not in Lancaster at the moment as I stated to you in the phone conversation we will come back and fix your doors I understand it is an inconvenience with the locks not working right and we will get there ASAP thank you and we appreciate your business and your patience in this matter"

"they was told from the beginning that it was not going to match the old concrete nor look like they wanted it to when the job first started we was only supposed to do one side of the pad but they kept pushing their weight around to get both sides done we done both sides after telling them that it was not going to match now they are disappointed and what they got was told from the beginning the only way to make it look good was to redo the whole pad"