Terminix - Maumee -Termite & Pest Control

It was great. Kyle and Bob are great!

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Arrangements were made a week in advance to treat a property for fleas on 8/17 between 7:30 AM - 10:00 AM. The technician was a no show.
We called advise the tech was a no show and to find out what time they planned to be at the property.
We were advised that they tried to schedule the morning appointment, but no one was available until the afternoon between 1 PM - 3 PM. Thanks for the call Terminix! Not!
We waited for the technician to arrive for the rescheduled appointment. We waited until 5 PM. The tech was a no show again. Thanks again for the phone call Terminix!
We called Terminix to find out what the problem was. The person on the other side of line said that the tech should have made the appointment; she had a real knack for the obvious; and gave us his phone number.
After the second attempt to reach the tech he answered the phone. He told us that yes, he had us in his appointment book, but we were out of his area and didnt know why they gave it to him. He said he called his Area Rep and told him to handle the issue and have someone else make the appointment. They didn't.
We then called Terminix to resolve the issue and find out when they planned to keep their appointment. After explaining the situation, the support person said she was going to talk to someone and asked us to hold, she would be right back. Wrong! We hung up after being on hold for 15 minutes.
So we called Terminix again, got a different support person, explained the situation again, and added the aggravation of being on hold for 15 minutes. She advised that she was going to transfer us to someone in scheduling, because I lost it when she told us the earliest they could reschedule the appointment was a week out, and to hold, again.  Guess what happened? We hung up after being on hold for 15 minuted again!!
I would never use this company, even if they were the last exterminator on the planet and we were infested with bugs in Biblical proportions!!

We have used Terminix for years (approximately 10), but they have become less accessible and less concerned about customer needs and concerns.  It is near impossible to call my Terminix local office directly - can only can get to a call center with wait times
that are too long and employees that have little information except to make appointments.  The prices have also gone up from near $80 to over $100 for standard quarterly pest control.  The last 3 times I have had a scheduled service, the service provider came outside of the scheduled time, and I left work to be at the scheduled time.  There was no follow up from Terminix after the last missed appointment.

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They always put on their paper boots and all that so that they're not tracking dirt throughout the house. Our interactions with them is very good. Their work is fine.

Very nice. On time. Quick. No mess.

Sprayed outside and inside house for pests.

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My technician, Kevin, is very reliable, profession, educational, efficient and friendly.   Anytime I've asked questions is always more than willing to take the time to explain the answer to me. I do not hesitate to recommend Terminix.

The provider answered all of my questions. They come out every six months and take care of it.

I had read reviews about them on Angie's List.  They were very nice.  They seemed to know what they were doing.  They did a good job.  The price was expensive.  I don't know how the service is yet because they recently did the service.  They were responsive.  If it works, I will continue to use them.

They were wonderful. They did everything we wanted them to do. They were very willing to come out and do more if we weren't satisfied. I have absolutely nothing bad to say about them. The customer is number one with them. They give me an approximation of when they're coming and they're always there. If they're going to be a little late or a little earlier, they always call and let me know. I'm happy with their service.

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They were a little late, but hey, it's winter and they had a drive of 40 or more miles. My appointment for their arrival was made about a week before and we've had some different weather since. When they were done with the inside work and went outside to do the home and garage perimeters they had to quit. Their hoses as well as the ground were frozen solid and they could not finish the job.They were very apologetic, and almost embarrassed, that they could not complete the work. They left with the promise that as soon as it warmed up some they'd schedule another appointment and finish off the job. Their documentation is very detailed.

Went extremely well.   Increased bug and spider activity immediately after, however 2-3 days later little to no activity.

Returned all calls promplty, answered all our questions.  Our only complaint, was that the technician came early, as we wanted to be there when he performed the service.  Since they came early we were not able to be there.  But, in follow-up phone conversations, we got all of our questions answered.

We found cicada wasps flying under our shed and called to have them exterminated. We last had this problem about 5 years ago and used this company. I called them on  8/28 and left a message on their answering machine. When the office lady returned my call she said would set us up for service the next afternoon. I had to reschedule an appointment in order to accommodate them but felt it was important to get the exterminator out as soon as possible. I needed to be there since the wasps were under our shed and I needed to unlock it so the doors could be opened for easy access for the exterminator. I was home all day and no one came. I contacted the company a little after 5PM to see if they were still going to show up and was told that I was on Ken's list to have the work done, but they couldn't tell me what time he would be there - just that they were very busy. I was given Ken's phone number to contact to see if he could tell me when he would be there. He didn't answer his phone.







The next morning I called Ernie's again and asked the lady why they hadn't showed up. She checked and said I wasn't on her list of jobs that were to have been done on 8/29. I had given all the correct information to the company on 8/28 i.e. where we lived and best contact number. I was told that the lady who worked on 8/28 didn't always put the information on the system but maybe had given the info to Ken. I was told to call Ken. I tried and left a message but he didn't contact us or leave a message. (I feel the office person should have contacted him instead of telling me to do this.) So either the clerk didn't pass on the job or the exterminator didn't bother to let me know he wasn't coming,







All in all - this was a learning experience. After waiting for the exterminator to call or leave a message, I contacted Frame's on the afternoon of 8/30 and they arranged for an exterminator on come out on 9/3 between 11 am and 2 pm. What a difference on how they handled my call. Needless to say, I won't be calling Ernie's for service again. They may be a good exterminating company but their lack of customer service will keep me from contacting them again.