Hawaiian Pools Inc
About us
We are a residential and commercial custom pool builder. We also perform renovations and have a full service department.
Business highlights
Services we offer
Pool, Services, Spa Construction
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 0% | ||
| 14% | ||
| 14% | ||
| 29% |
We have had a great install and with any calls that have been made after the install. Mike and Brenda have been very attentive to our needs and questions. I would recommend them to others. Brenda created the design for the pool area and we loved it. If you were to look at the design and then look at the finish product you would be amazed how right on it is.
May 21 Company contacted me about my review. I had my insurance company fax them the paper work from this job. I've talk to Brenda about this a couple time. I truely believe they want to help.
"We are sorry to hear this. However, we have no record of this name or address as a customer and our Quick books records go well beyond 2008. We cross referenced paper files and work and material orders as well. We continue to do research and are perplexed as to why this complaint is being lodged 5 years after the work was completed. When installing vinyl liner replacements, our company policy has always been to take 50% of the job amount as deposit to order a liner and then 50% upon completion of the entire job."
This company is now doing business under the name HP Pools so be aware.
"In response to this complaint, we would like to express that this was a most undesirable outcome for all involved. It is our goal to achieve 100% customer satisfaction. This particular project was completed in 2004 and unfortunately this customer was not satisfied. Hawaiian Pools has been in business for over 25 years and we continue to grow as a company everyday. Again, our number one goal is always to achieve 100% customer satisfaction. Our company responds to customer issues with the attitude that we will work to resolve these issues to the customer's desired outcome. We have many happy customers who will provide references for our work and our integrity. Please call us with any questions."
"Our service team is focused on 100% customer satisfaction. There is no excuse for a customer to have had this kind of experience. We have certified, trained technicians and now employ a manager who communicates with our customers throughout the process of our work. We also perform follow up surveys in order to ensure that we've done our job well. Our goal is to be second to none in the pool service industry!"
"We sincerely regret that this customer had such a negative experience with our company. Our goal is 100% satisfaction and this obviously was not a desired outcome. We have since put in place checklists so that even in the busiest part of the season, no stone is left unturned. We also perform follow up surveys or phone calls to ensure that our customers are happy with our work. Please feel free to call us with any questions."
Licensing
State Contractor License Requirements
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