Hawaiian Pools Inc

I had no complaints or issues during the construction of the pool. They do regular service on the pool and have done so since it was installed. They were fantastic in replacing some equipment that was covered under the manufacturer's warranty and they replaced the faulty equipment quickly and without charge. Their cleaning service employees are some of the most knowledgeable and friendly service providers that I've used.

It went really smooth. There was excellent planning and project management. Mother nature didn't always cooperate but I never felt like we were penalized for unforeseen weather delays. If there was some sort of delay we knew in advance and they always showed up as scheduled. Brenda did an excellent job of taking our thoughts to a 3D rendering. Then from there the installation team made it a reality.

Never finished..... That what happens when you pay up front...

May 21 Company contacted me about my review. I had my insurance company fax them the paper work from this job. I've talk to Brenda about this a couple time. I truely believe they want to help. 

Hawaiian Pools was engaged to install an gunite pool in my yard. I knew I was paying more than average but I wanted gunite. The promises they made to build it in a few short weeks with no hassles was not even close to accurate. I had to check the work they performed every day and point out issues that they missed...and this was my first pool experience. After the pool was completed, we had trouble with the plaster from day one. The owner of the company promised to fix it over and over again. This went on for 3 year at which time I had to hire another company to fix the plaster as it was deteriorating rapidly. I then got an attorney to recoup my cost. Hawaiian Pools refused to pay and after 3 years of depositions and attorney fees we went to jury trial. The jury unanimously found in our favor and awarded us our damages which didn't even cover our attorney fees. This was the worst experience of my life with a contractor and I feel sorry for someone that couldn't afford an attorney to pursue this.

This company is now doing business under the name HP Pools so be aware.

THE CREW FINALLY SHOWED UP THE END OF JULY. THE "POWER WASH" WAS A HOSE WITH A SMALL NOZZLE. THE PAINT JOB WAS THE WORST JOB IN THE WORLD. WE HAD GIGANTIC DRIPS ALL DOWN THE SIDES OF THE POOL. BIG GLOPS OF PAINT ALL OVER THE TILE, AND SOME PLACES YOU COULD SEE WHERE THEY DID NOT COVER. THE STAIRS LEADING DOWN INTO THE WATER WAS ALL RIPPLY. WHEN I FINALLY GOT AHOLD OF THE FOREMAN, NATE, ALL HE SAID WAS "OH I SEE THAT." IN ALL OF THE MESS, HE SURE DID CALL WHEN HE NEEDED MORE MONEY, HE WAS SUCH A CON MAN, HE PROMISED US ALL WOULD BE RIGHT SO WE TRUSTED IN THE PROFESSIONALISM OF THIS COMPANY AND WAS TOTALLY DISGUSTED WITH THE OUTCOME. WHEN THEY EVENTUALLY WOULD SHOW UP THEY WOULD FORGET THE RIGHT TOOLS FOR THE JOB, SO THERE WERE MANY DAYS THE WORK WOULD NOT BE DONE. THE ONLY THING THAT THEY DID HALF WAY DECENT WAS THE TILES BUT EVEN THEN WHEN THEY PULLED OFF THE PAINTERS TAPE {WHICH, BY THE WAY, THEY LEFT ON THE TILE FOR 2 WEEKS} THERE WAS A WIDE GAP WHICH WAS SO TACKY LOOKING. I CALLED WHEN NATE CAME OUT TO SEE I ASKED IF THEY COULD LEAVE EXTRA PAINT SO WE COULD DO TOUCH UPS, HE TOLD ME WE COULD BUY THE PAINT WE ALREADY PURCHASED. I BLEW MY TOP, AND I TOLD HIM THAT THIS COMPANY SHOULDN'T BE IN BUSINESS. I HAVE A BUSINESS OF MY OWN. I TOLD HIM THAT MY MOTTO IS YOU CAN SAY ALL THE GOOD THINGS ABOUT A BUSINESS BUT ONE BAD THING YOU WILL ALWAYS REMEMBER. DIDN'T FAZE HIM IN THE LEAST. WE FINALLY GOT OUR BALANCE OF OUR BILL IN THE MAIL. MY HUSBAND SENT THE CHECK BUT NOT THE TOTAL BALANCE. AS OF THIS DATE, THERE WAS NO DOCUMENTED PRESSURE TEST, THEY DID NOT CLEAN UP THE DRIPS ON THE TILE, AND WE DID NOT GET THE EXTRA TILES WE WERE PROMISED, PLUS THEY DID NOT CHECK THE CHEMICALS FOR US LIKE THEY SAID THEY WERE GOING TO DO, AND, OH YES, THE ALL IMPORTANT EXTRA PAINT, AFTER I GOT MAD THEY CAME OUT AND TOUCHED UP THE GAP BY THE TILES, BUT DID NOT TELL US THEY WERE THERE AND DID NOT TELL US WHEN THEY LEFT BUT THE CAN OF PAINT WAS ON OUR PORCH WHEN I CAME HOME THAT DAY. THIS COMPANY IS A JOKE. THEY ARE IN IT FOR THE MONEY AND NOT THE QUALITY OF WORKMANSHIP. I GUESS I SHOULD HAVE CONTACTED A BUSINESS RATING SERVICE BEFORE ALL OF THIS OR ANGIE'S LIST. PLEASE FOR ALL OF YOU CONSUMERS OUT THERE, DO NOT, I REPEAT, DO NOT HAVE HAWAIIAN POOLS DO ANY WORK FOR YOU OR YOU WILL BE DOING JUST WHAT I AM RIGHT NOW. AFTER ALL IS SAID AND DONE WE PROBABLY COULD HAVE HAD A NEW POOL BUILT FOR WHAT THEY CHARGED US. ALL I CAN SAY IS WORD OF MOUTH FOR A BUSINESS IS SO IMPORTANT. TOO BAD HAWAIIAN POOLS WILL NOT HAVE ANY GOOD WORDS SAID ABOUT THEM.

I am writing a letter, pictures included to the BBB and the company. I find the complete lack of customer service appalling. I called the company and spoke with the girl answering the line, she said she was sorry, she would look into my concerns.....nada! Nothing, no call back, no follow up, no response, nada!!!! Stay away from this company!! Run as fast as you can!!