Harms Carpet One Floor & Home

They were excellent. I will recommend them to my family and friend.

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Great experience. Refinished our wood floors. The crew performing the work were perfectionists and showed up on time every day. Their equipment created very little dust and we couldn't be happier. Our wood floors look brand new again. Will be recommending this company to our friends.

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They did an excellent job. They were in and out in no time and not to mention very punctual! The installers were very professional and nice and did a good job. I had an option of just calling the showroom after the work was done to pay with credit card or pay the installers with a check. They couldn't have been nicer!

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They were great over the phone.  The took great detail and gave me an accurate estimate.  When they arrived, they had all the equipment necessary and used a carpet remnant to create a new threshold.  It was installed quickly and you couldn't even tell the repair was there.  I would highly recommend Harms for any carpet repairs.

They installed the wrong species of wood. When the estimator came out I told him the rest of the hardwood floors in this house were ash. Of course we wanted the same, but he took a sample of wood and informed us our floors were red oak. So that was what was installed. The finishers could not come close to matching the existing floors (with the stain) because, of course, they were not red oak. The owner was told of the mistake and quickly called to apologize and tell us the floor would be torn out and replaced, which it was. But our home was in chaos for weeks and weeks. We are satisfied with the final product, but I would not go through that again!

Overall, very pleased.  There was some accidental water damage in the process, but the tile installer handled the situation professionally and promptly.

Jake Harms was very helpful in getting our job scheduled and completed before the holidays. He moved some jobs around to fit

us in. Everyone was very helpful and courteous to my wife and myself,from Ray who came to estimate the cost,to Clint and his helper,I did not get his name,they were very prompt and professional. We are having Harms install carpet upstairs in the future.

We would definitely use Harms for our flooring needs in the future.

Installation was great. Couldn't have been done better. Crew was extremely professional, courteous and pleasant to work with.  Job was done efficiently and clean up was performed when completed.  We we definitely be back to this provider when we do the upstairs in the future.

They managed expectations well... the prep work needed, when and where the materials would be unloaded, and most importantly, the clean-up.

We bought tile for our family room however the slab floor was not even, so carpeting had to be ordered.  Harms Carpeting handled the return of the tile and supplies with  no restocking fee, and kept in touch until the carpeting was installed. It was out of stock but finally arrived and we were put on the top of the list for installation.  All in all, a good experience with Rick, John and Harms Carpeting.

They found that it was harder than expected, but they stuck with it and I am so happy with the results.  They also were willing to advise me on an issue with another floor in the house.  I was very pleased.

The entire job went very well. Their prices were competitive. The installers were professional & removed all old carpeting & pads. We were very satisfied.

They came here in a timely fashion and they did it fairly quickly. It looks good.

When the salesperson came out to give me a quote I told him that I had some uneven spots and asked him to check those and if they would be a problem to add any cost to fix those spots in the quote, even if I had to pay to have the whole floor leveled.  He said it shouldn't be a problem but that he wanted to send the installer out to check.  Installer came out and reported back that it wouldn't be a problem with the floor I had chosen.  Well, it's a problem!  I love to look at my floor but I absolutely hate stepping anywhere on it.  It creaks and cracks and squeaks everywhere!  I was told that I had a lifetime warranty on installation and I've had someone out twice to check on the floor.  The first time they pulled up the floor and just added more padding underneath to try to even it out.  The second time someone came out I was basically told that there was nothing they would do because the problem wasn't "bad enough".  I've had a lot of trouble trying to get in touch with Harms.  In fact I sent them an email a week ago and have received no response.  Honestly I waited this long to write a review because I was hoping that Harms and I could come to some type of understanding but apparently that's not going to happen.  I've already told everyone I know both personally and professionally not to use Harms.  Angie's list is my next step.

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Ceramic installation was not as intimidating as anticipated. Carpet installer was professional and friendly.

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Salesman was knowledgeable and patient. We took our time
looking at numerous alternatives and taking many samples home.
Installers showed up on time and finished in time stated.
Final job was excellent.
Installers were courteous and friendly.

Ric Albrecht stays on the ball.  His coordination efforts are great.  He treats each customer as he would want to be treated.  If you go to Harms, not only with Ric, but with the others, you will find a friend in each of the people there.  Quality is top notch!

Every thing went well ! Courteous, efficient , and professionally done. Also did the job on short notice.

Tom did the install which took about 3 days. He was great! Very professional and friendly. He was meticulous in his work and cleanup. Beautiful result!