Petrarca Landcare, inc.
About us
Petrarca Landcare is a well rounded, and a Certified Arborist company serving North East Ohio. The owner of the company is Andrew Petrarca, a 28 yr. old Ohio State ATI graduate is involved every day with the crews doing what he loves outside. Call our office not to schedule an appointment (330) 933-0562 https://www.youtube.com/channel/UCx3D61FoBA-dgUt0PUlIKwg/videos
Business highlights
Services we offer
Petrarca Landcare offers a wide variety of services to improve the quality of your landscape. They include: lawn care, and mulching. We take pride in all of our services and guarantee a quality job, every time!, fertilizing & weed control, outdoor kitchens, patios & walls, ponds & waterfalls, snow plowing, spring & fall clean ups, tree removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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79% | ||
10% | ||
8% | ||
2% | ||
2% |
Applications are on time and described in full on
the bill. My lawn was a mess when I bought the house 5 years ago and now looks great.When Andrew stopped by and gave the estimate for the work, he said that they were scheduling two weeks out. Two weeks came and went, and I never heard anything. For the next few weeks I either e-mailed or called every week or two to see when they would be coming to trim the trees, but the only response I got back was that they'd "have to get back with me on the date." Around week 5 or 6 I called and said that if they weren't planning on showing up to do the work, I was going to call another company and hire them instead... still no scheduled work date was given.
When they finally did show up, I never received a call or e-mail to let me know they were coming. I was already at work when they arrived. I live with an elderly relative, and she was startled when the dog started growling and barking like crazy because she had no idea that they were outside working. (They never knocked on the door or rang the bell to announce themselves.)
I can't complain about the work they did... the actual work was well done. My issue is with the lack of responsiveness when asked repeatedly as to when we could expect them to show up and do the job. Also, who shows up to work on someone's property and not announce themselves?
I am happy with the final results, but wouldn't hire them again because I feel it's unprofessional / bad customer service to not let your customer know when to expect you after their repeated attempts to be given a date. I gave an F rating on punctuality because I didn't know when they were coming to do the work. To me, they were a month late because they showed up about 6 weeks after the estimate.
I would have given them an A or B rating overall if they just would have let me know when they were coming, and announced themselves when they arrived.
At first I thought Andrew was great, this was 2013 when he put in the flagstone patio and firepit. Redid entire landscaping front and back of yard and cut down two over grown trees , and put landscape lighting front and back. I had the idea he was a young and very good at what he did, but wrong in 2014 all we needed done or redone he hardly responded to my request ( he had all his $$ now). The cement or whatever he laid in flagstone patio is all coming apart, the fire pit is unsafe, he should of put a metal piece inside since the stone around is like a sandstone and could of exploded if fire was real hot, and stone around pit just laid on top without any type of cement to hold stone in place so this will all have to be redone with a reputable company. (Thank goodness we didn't build hardly any fires last year.) But I called him numerous times last year on some of the issues from the previous year he would either half redo the problem, just threw a bag on top of some of the soft or missing cement on flagstone problem never resolved. Also lighting 1st year 1 light went bad last year another light went bad, he did fix this but than another light went out this winter, left message to his office no call back. I fired him after a horrible experience last year when his employees in the fall dumped at least 8 yards of leaves in my side yard when I live in a development and have a corner lot and leaves were dumped there on a Friday evening without letting me know, I was home, someone could of let me know what was going on. Andrew said they needed to dump somewhere to finish other jobs that evening since they needed the space in their bagger I guess. When calling Andrew about this I asked if these leaves would be picked up that evening, his reply was "ya". Well no one showed up and my husband and I bagged 7 contractor bags of leaves from other homes and ours, and that night we fired Andrew. I had previously gave good reviews in 2013 but once this young man has your money, forget you. One more thing, his mulch is awful and I needed only 15 yards and he charged 1300.00 when I asked for a breakdown he couldn't give me this in writing but did write off $275.00. People need to be aware of his prices and what I paid for 2 years of work and unsatisfactory work. I'm sorry I hired him and eventually will have to have the patio redone and for now can only afford to redo the fire pit just to be safe and useful and also half the plantings he put in died, some not even a year old.
Being he is young I would of thought he would of treated us as one of his best customers with the money we paid to him. We would of been treated with respect especially the 2nd year of his service, instead we were more of a burden. When he would talk me he would say i was too fussy and mean, when I was just calling about the problems with patio, dead plantings and lighting, and than the leaf dumping, you would of thought he would of been out that night resolving this problem or answering me with more than a "ya". whats that suppose to mean?!. Maybe that's why he's gone through over 25 employees in 2 years. Sorry I gave a great review 2013 but I really wanted to help him in his business, but we are so unhappy with his work we don't want anyone else to go through this. If he just would of tried to make it right until it was right, and been a little more respectful and answered with sentences..
Young with a lot of growing up to do and learning what planting go where so they don't die within a year, and how to build patios and firepits that don't fall apart in one year.
"Dear [member name removed], I sincerely apologize for the frustration you have felt. My goal is to be fully responsive to each client, at every stage of a project. At Petrarca Landcare we work hard to ensure each customer is satisfied with our work and service. If you would like to discuss further any of the concerns you have mentioned, please contact me at your convenience. Andrew Petrarca Petrarca Landcare 330-933-5338"
"Mr you are not charge for the blower handle sticking. As for the billing goes it doesn't matter if it is one person working for 3 hours or 3 people working for 10 amounts to the same amount if not time savings for you working together as a team. Thank you for your interest in Petraca Landcare"
I was not present at the time of the snow plow but when i got home from work, it appeared that they had done a nice job.
NOTE: The quote for snowplowing services DOES NOT include salt, so you still have to salt your own driveway or ask for them to do it (for an additional charge), it was not a big deal for me because I have a certain type of salt i like to use, but just a heads up that you have to ask for that extra service.
well. I live in Texas and was paying for the services, and they were very accommodating. Would highly recommend!
Licensing
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