Thompson Masonry and Chimney Repair

everything was great. friendly, on time, very neat and clean

I called twice during working hours and got the answering machine which I understand as I get that they maybe have been busy so I left messages on the answering system but never got a call back. I guess they don't need my business. They did work for me about a year ago and I tend to be loyal, but I don't have time to be ignored and have to call back multiple times. I see other reviews with similar issues. This company needs to be improve their customer responsiveness.

This guy was a no-Show three times. I see through other reviews that this is common to this provider. Why is he even allowed on Angie’s list? That is three occasions now where I have wasted my time on this guy. If this is the kind of provider that Angie’s holds in high regard then I need to question myself for having membership to this site.

The cost estimate was very reasonable compared to other estimates. The work was postponed due to very cold weather. However, the crew showed up on an extremely cold day and told me that the treatment, which inclulded tuck pointing and waterproofing, was still effective. The chimney is very high, from the ground up, and the crew was only here about one hour including set up. I can't imagine how they could tuck point and waterproof a 25 foot chimney in that amount of time. The treatment seemed to cure the leak into the basement but not into an upstairs closet. I asked them to come back and retreat and that I would be willing to pay for it, but they said there was no need to do so. The person who estimates the work refused to call me.

Excellent service, polite, timely, very helpful and only took 45 minutes.

It didn't. No show. Had appointment at 1 pm. No show and no call. It today's world, people's time is valuable, and with the advent of cell phones, communication is easy and separates the professionals from the non.

The crew knew exactly what had to be done. They were able to remove and reuse the existing siding, take down the existing chimney and rebuild it better and stronger than the original. The restoration was completed in a very timely and professional manner.

I called and left a message regarding scheduling an appointment. I received a return call and made an appointment for a chimney inspection of a house I am trying to buy. I made it clear this was for a home purchase. My appointment was for 3/17 between 8-12. I received an email confirmation for the appointment and thought everything was fine. I was at the house at 9am to meet with other inspectors that day, but I heard nothing from this company. I called and left a message around 11:15am asking when the inspector would get there. I got no return call, so I had to call again and leave another message cancelling the inspection. I no longer had access to the home, since I have not purchased it. This left me in a big bind to find another inspector on very short notice in order to stay within my inspection contract window for this home purchase. I have still, 4 days later, not received any call or email regarding the missed appointment.

They did a through inspection and discovered our chimney to be clean. They still chatted and gave pointers on how to maintain a clean chimney.

The work was done fine and they guy was very clean.

He agreed to come out when others either would not do the work, or quoted me months before they could get to it. He was prompt and professional, and made a few adjustments, which seemed to help the performance. He checked out the gas lines to be sure everything was functioning safely. He charged only the service call fee he had quoted me on the phone, and told me he would come back out if we continued to have problems.

Mr. Thompson was great - very professional, cleaned up, and thorough.

They did a great job. The technician was on time, polite, very quick, and knowledgeable. The technician answered all of my questions, and gave me helpful tips about how to use and care for my chimney/fireplace. I have also purchased chimney caps from them, which they are scheduled to install soon. I would definitely recommend them.

Everything went perfect.

We were extremely pleased with the work DM Thompson did for us. The work crew worked very hard to make sure we knew what they were doing each step along the way. They did a great job with the masonry work and took the extra time to make sure their work area was cleaned up each day. The chimney looked great once it was completed. We had a small amount of damage to the area around the chimney but it was quickly repaired once we pointed it out to them.

They showed up on time, did the job, and left the area as clean as they found it.

They came out when they said they were going to. He did the work in a very short amount of time and charged me what he said he would. They even took the time to inform us what to do with the next 3 fires so we do not crack the new panel

It was fine. They did a good job. They didn't charge me any extra.

Excellent. I had to work on the morning of the job and got home at lunchtime to see five workers actively working on my front chimney. The project foreman Rocky met me immediately and brought me up to speed with the project. I thought the team might have to use scaffolding, but was relieved to see they could access everything using ladders (tons of them). It took them several hours to completely restore the front chimney and upon review (with binoculars) of the finished work I could not see a single crack or unfilled mortar joint. The crew then moved the operations to my second (smaller) chimney. This one was worse off than the chimney in front and was in need of immediate repair. Rocky and his team were able to safely repair and seal every lose joint and crack to the point where the upper portion almost looks like new. It passed the binoculars test once again! Very happy with the work done and the whole process. I was a little concerned that maybe there was mortar that spilled off into a gutter so I brought my concerns to Rocky. He immediately got a ladder and had his crew check it out. It turned out to be chunks of ice in the gutter that were dirty and gave the impression of being cement. His worker still took the liberty of chucking the ice out of the gutter and removing it.

I used him last year and he was so good that I wanted him back out even though he didnt have a current big deal available. He still does a really good job!

We are pleased with the work and price we were given. Two chimneys were tuck pointed with color matched mortar and water sealed, the crowns were repaired, and they replaced loose and broken firebrick a new fireplace floor. The workers were professional and courteous. They did the work in two days, cleaning up after themselves each day. The job price was $2150, very competitive to other quotes we were given.

There were no troubles with scheduling and no additional costs. They were prompt and completed the job. Everything worked out fine.

Details provided above.

Work was performed on the date and time promised. Mats were used to protect plants and other items from spray of water proofing material. Area completely cleaned up afterwards. Dave and Mike were very professional and obviously knew what they were doing. Haven't been able to confirm effectiveness of the waterproofing, but have no reason to doubt it.

Chimney was clean. Service was prompt.