"We did have appointments that we were not able to keep due to Illness. We contacted the homeowner to reschedule each time. No work was ever performed or any Payment was ever exchanged."

"Waterproofing is just a spray that goes on the exterior of the chimney. It does not take but the time to walk up the ladder to spray it. The customer was not charged for any Tuck pointing, as there was very minimal. We had advised the customer that there was nothing wrong with the chimney but will waterproof the chimney. We did not go back out because there was nothing left to do to the chimney. When the masonry is fine, we cannot tuck point or perform unnecessary repairs. We don not repair chimneys that do not need repaired."

"There was some confusion to which chimneys were to be swept because the clients son told us which chimneys to sweep. It turned out it was not the one the client wanted swept. We did come back out and there was another charge due to more work being done. However, due to the over payment, (Wife paid Angie's list, husband paid us)we did refund the client via a company check."

"Would like to know the reasoning for F? In fact we never charge $119 so some documentation that we did the work would be nice as well. David"