Thompson Masonry and Chimney Repair

everything was great. friendly, on time, very neat and clean

I called twice during working hours and got the answering machine which I understand as I get that they maybe have been busy so I left messages on the answering system but never got a call back. I guess they don't need my business. They did work for me about a year ago and I tend to be loyal, but I don't have time to be ignored and have to call back multiple times. I see other reviews with similar issues. This company needs to be improve their customer responsiveness.

This guy was a no-Show three times. I see through other reviews that this is common to this provider. Why is he even allowed on Angie’s list? That is three occasions now where I have wasted my time on this guy. If this is the kind of provider that Angie’s holds in high regard then I need to question myself for having membership to this site.

The cost estimate was very reasonable compared to other estimates. The work was postponed due to very cold weather. However, the crew showed up on an extremely cold day and told me that the treatment, which inclulded tuck pointing and waterproofing, was still effective. The chimney is very high, from the ground up, and the crew was only here about one hour including set up. I can't imagine how they could tuck point and waterproof a 25 foot chimney in that amount of time. The treatment seemed to cure the leak into the basement but not into an upstairs closet. I asked them to come back and retreat and that I would be willing to pay for it, but they said there was no need to do so. The person who estimates the work refused to call me.

Excellent service, polite, timely, very helpful and only took 45 minutes.

It didn't. No show. Had appointment at 1 pm. No show and no call. It today's world, people's time is valuable, and with the advent of cell phones, communication is easy and separates the professionals from the non.

The crew knew exactly what had to be done. They were able to remove and reuse the existing siding, take down the existing chimney and rebuild it better and stronger than the original. The restoration was completed in a very timely and professional manner.

I called and left a message regarding scheduling an appointment. I received a return call and made an appointment for a chimney inspection of a house I am trying to buy. I made it clear this was for a home purchase. My appointment was for 3/17 between 8-12. I received an email confirmation for the appointment and thought everything was fine. I was at the house at 9am to meet with other inspectors that day, but I heard nothing from this company. I called and left a message around 11:15am asking when the inspector would get there. I got no return call, so I had to call again and leave another message cancelling the inspection. I no longer had access to the home, since I have not purchased it. This left me in a big bind to find another inspector on very short notice in order to stay within my inspection contract window for this home purchase. I have still, 4 days later, not received any call or email regarding the missed appointment.

They did a through inspection and discovered our chimney to be clean. They still chatted and gave pointers on how to maintain a clean chimney.

The work was done fine and they guy was very clean.