MaidPro of Mason
About us
Whether you need weekly, bi-weekly or one-time cleaning, it's time to discover the magic of MaidPro. Your home will be cleaned to your highest expectations by trained professionals at surprisingly affordable rates.
Business highlights
Services we offer
Residential & commercial house cleaning including bathrooms and kitchens, floors & dusting.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 14% | ||
| 2% | ||
| 7% | ||
| 5% |
I am shocked at so many positive reviews of this company. I chose them because of these reviews and was sorely disappointed. First, the estimate I was given did not match what I was being charged and because I never received an invoice, I didn't see the discrepancy until I got the credit card bill - I was never told of a travel fee and assumed that the amount I was told on the phone included tax but it did not.
Second, the quality of the cleans was very poor overall. A checklist is provided of what was cleaned but every week I found something that was "checked" on the list but was still dirty. ie, the floor under my kitchen table had not been cleaned; one of the kitchen sinks had not been touched, baseboards not dusted, kitchen table still had food crusted to it (I have small kids). A month ago, I had to call and complain because my kids bathroom had not been done at all, the floor and shower were dirty. Then 2 days later I noticed mold growing in my shower so I'm not sure if that was cleaned either. If it was cleaned, it wasn't cleaned well. Almost every week it was a different crew of ladies coming too, so there was no consistency and it showed me that it wasn't just a certain crew that provided poor work.
. Originally, I was given a time slot to expect a crew and after cleaners didn't show up during that time slow, it was very frustrating. I have small kids and purposefully planned time for us outside of the house to be out of the way. When I came home, the house hadn't been touched. Cleaners arrived just as I was cooking lunch for my kids and getting ready to put them down for a nap. I did complain and the owner even came to my house and heard my concerns about timing and the consistently poor quality. He promised to adhere to the time slot and make sure that my house would be cleaned first thing in the day. Well, this past cleaning day, the crew didn't show up till 11:51 and told me they were sent to another house first. After 6 months of trying to work with this company, and work out the kinks, I'm done.
"We really appreciate the candid feedback; it's very valuable for us to know how our house cleaners are doing. We also appreciate the candid feedback on how management is doing. We all know how busy you can get sometimes at work. And without realizing it, a manager can come across in an unintended way. I'm grateful to get this constructive feedback; it's not often that a client will take the trouble to be candid. We can take this feedback and improve our operations, so thanks very much. And we regret any inconvenience. The client was also very gracious to say that "...sometimes it was my busy schedule that made the communication harder." We may not always be perfect, but we always care. Always."
"It's always nice to clean someone's house in honor of the arrival of someone special, in this case the client's son. As for cleaning products, we use the products recommended by our franchise, so you will always have quality products used in your home. It's really good to hear how nice our representative was. It is our policy to respond immediately when a client calls or writes in. And when the client says they were "very happy!", we have achieved our goal state!"
"This client is a busy executive who recognizes something that a lot of people miss: their time is valuable. Virtually everyone who works today puts in long, hard hours. The central problem today is not working harder. The central problem is limiting your working hours so you have time to recharge, to regain your perspective, and to get essential personal tasks done, such as paying bills and raising your children. Business people should only be chasing dust bunnies if they LIKE chasing dust bunnies, if it helps them re-charge for the work week. Otherwise, there are much more valuable uses for your limited personal time. This client also appreciates our methodology, our process. We have a checklist, and we use it. You know, a hospital emergency room recently created a checklist for their surgeries. Simple things like "Make sure you're cutting off the correct leg." Errors fell by more than 90%. Checklists are rolling out across hospitals across the land. Checklists are humble, but powerful. The client also recognizes the power of our methodology when they mention that they are moving to another city and will search out another MaidPro. As part of a successful franchise, we have a proven system that works. One thing that I particularly appreciate: because someone else is cleaning their house, this client had time to sit down and right a thoughtful, well-written review for us on Angie's List! Makes me smile. : - )"
"We are glad to hear that we are friendly, hardworking, reliable, and flexible. We strive to provide excellent service to our customers. Thanks very much to this customer for their review."
"We'll definitely follow-up. Thank you so much for taking the time to provide feedback. It's very valuable for us to know how your service is going. We strive to provide excellent customer service, so we really appreciate when we hear from a client."
"This review concisely summarizes so many of our performance goals. "Always responsive and completely dedicated." We should get that translated into Latin and make it our motto. We're very pleased that for this client we have achieved such a level of performance over a year's time. Thank you for your great review."
Licensing
State Contractor License Requirements
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