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SOUTHGATE LOCK & SECURITY

Founded 1964 • With Angi since December 2000

4.5

(12) Verified Reviews

Business Details

Phone Number

Address

21000 SOUTHGATE PARK BLVD

Maple Heights, OH 44137

Description

9 EMPLOYEES. NO SUBS. COST DETERMINED BY THE JOB OR HR, DEPENDING ON SERVICE. THERE IS A SERVIC CALL FEE. EXTRA CHARGE FOR EMERGENCY SERVICE.

Verified Reviews

A few reviews for this pro...
EMMA H.
5.0
04/04/2015
He was on time and wanted to do what was best for me and the house I needed service on, he wasn't trying to upsell I would call again for future services.
Description of Work
REKEYED 4 DOORS
Category
locksmith
Carol P.
5.0
05/15/2014
unknown
Description of Work
Back door lock broke. Piece of metal came out and door would not open
Category
locksmith
ELAINE K.
5.0
03/12/2012
They were punctual and professional. I felt confident in their abilities.
Description of Work
Southgate Lock & Security unlocked a safe for me.
Category
locksmith
LINDA S.
1.0
01/05/2011
I told him the lock had originally been removed from an old front door and replaced into a new one, but it wasn't properly aligned and therefore not functioning properly. I also pointed out to him the latch needed to be in the horizontal position to bolt. After he was done, I noticed the latch was in the vertical position to lock and asked him to change it which he did. He then flipped the latch several times and presented me with the bill. Shortly thereafter I noticed the latch was loose and floppy and not staying in position. My husband was very unhappy with it. I called after the holidays and was grilled by the receptionist to determine what course of action to take.? Later that day the serviceman called me, but instead of backing up his work and offering to come back out, he implied that since I was satisfied with his work before he left the house, this was now my problem. After much conversation, he said he would remove the lock and take it back to his shop for $75/hour to see what the problem was. By this time, I no longer trusted him and decided to eat my $90 loss. This company does not back their work and insists the customer is never right as far as I can tell. Every person I dealt with acted like they had an axe to grind. Completely unprofessional. Will never use again nor recommend.
Description of Work
Service call to correct a partially malfunctioning front door lock. The serviceman took part of the lock apart and reinserted if after grinding out the hole in the door frame more completely.
Category
locksmith
Saurav M.
4.0
10/27/2009
Called to make an appointment for deadbolt installation; serviceman was fairly brusque and I initially did not understand his pricing. Did not offer many details about types of locks or query about what I was trying to do - I think he basically expected me to know exactly what I wanted before calling him (not an unreasonable stance, actually). On a positive note, he was able to schedule an appointment very quickly. On day of work, missed their first call; they waited for me to call back before sending a service man out. The guy they sent was extremely taciturn, to the point of grimness - not sure if he was the same guy that took my initial appointment. He was able to do the work very quickly (~20 minutes). The work involved some drilling; he was not very careful with cleaning up (a bit of sawdust left on the door, threshold and nearby floor; I cleaned it while he waited for the bill to be reconciled. Installation was clean and the lock (high quality; they provided) works well. The price was right; it would have cost me about 2/3 that amount for a good lock and the hole saw attachments to install it myself. The work was done, as I mentioned, very speedily. Don't look for a particularly friendly or personable experience, but the end result is pretty satisfactory. I would recommend them to others who are looking for basic locksmithing to be done.
Description of Work
Installation of a keyed deadbolt on an exterior door (between house and 3-season room)
Category
locksmith
STEVEN B.
5.0
04/26/2005
BOYD ARRIVED ON TIME, VERY PROFESSIONAL, INSTALLED LOCKS REQUESTED, EXCELLENT QUALITY LOCKS, CLEANED UP AFTER WORK COMPLETED.
Description of Work
INSTALLED FOUR DEAD BOLT LOCKS.
Category
locksmith
MARK H.
5.0
12/19/2004
THEY DID THE WORK WHILE I WAITED AT THE COUNTER. THEY ARE VERY PROFESSIONAL AND DO A NICE JOB.
Description of Work
I HAD TWO DOOR KNOBS REKEYED TO THE SAME KEY.
Category
locksmith
SUSAN J.
5.0
07/30/2004
I WAS IMPRESSED BY THE WILLINGNESS OF THE LOCKSMITH TO STOP ON HIS WAY TO WORK. IT CERTAINLY SAVED AT LEAST ONE HOUR OF TIME. THE PRICE SEEMED REASONABLE FOR A SERVICE CALL AND FOR THE WORK INVOLVED IN ''UNFREEZING'' THE DEADBOLT.
Description of Work
SOUTHGATE LOCK & SECURITY CAME OUT VERY EARLY IN THE MORNING (BEFORE 8AM) TO HELP UNLOCK A DEADBOLT THAT HAD FROZEN UP. THE LOCKSMITH CAME OUT ON HIS WAY TO WORK AND THAT WAS WHY HE WAS ABLE TO COMPLETE THIS JOB SO EARLY IN THE MORNING.
Category
locksmith
BARBARA P.
5.0
06/03/2003
THE REP WHO CAME TO MY RESCUE WAS WONDERFUL AND REPRESENTED THE COMPANY WELL.
Description of Work
KEY WAS STUCK IN LOCK. HE REMOVED THE KEY AND SAVED THE LOCK.
Category
locksmith
LINDA H.
5.0
05/24/2002
unknown
Description of Work
CHANGED LOCKS ON 3 DOORS AFTER MY PURSE & KEYS WERE STOLEN. (TOTAL 6 LOCKS)
Category
locksmith
4.0
01/14/2002
THEY DID HAVE TO COME BACK BUT THEY DID A GOOD JOB/WOULD USE AGAIN
Description of Work
DID LOCKS FOR FRONT AND BACK DOOR/DEADBOLT KEY TO MATCH ALL 4 LOCKS
Category
locksmith
BETTY R.
5.0
12/06/2000
unknown
Description of Work
DEADBOLT INSTALLATION
Category
locksmith

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    Angi Certified

    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Visa, MasterCard, Discover
    Senior Discount
    ASK FOR DETAILS
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    RESIDENTIAL DEADBOLTS INSTALLED, LOCKS REPAIRED, LOCKOUTS, HIGH SECURITY KEYS, KEYS MADE, MOTORCYCLES & AUTOS. ACCESS CONTROL SYSTEMS.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about SOUTHGATE LOCK & SECURITY

    How is SOUTHGATE LOCK & SECURITY overall rated?

    SOUTHGATE LOCK & SECURITY is currently rated 4.5 overall out of 5.

    What days are SOUTHGATE LOCK & SECURITY open?

    SOUTHGATE LOCK & SECURITY is open:

    Monday: 8:30 AM - 5:30 AM

    Tuesday: 8:30 AM - 5:30 AM

    Wednesday: 8:30 AM - 5:30 AM

    Thursday: 8:30 AM - 5:30 AM

    Friday: 8:30 AM - 5:30 AM

    What payment options does SOUTHGATE LOCK & SECURITY provide

    SOUTHGATE LOCK & SECURITY accepts the following forms of payment: Visa, MasterCard, Discover

    Does SOUTHGATE LOCK & SECURITY offer free estimates?

    Yes, SOUTHGATE LOCK & SECURITY offers free project estimates.

    Does SOUTHGATE LOCK & SECURITY offer eco-friendly accreditations?

    No, SOUTHGATE LOCK & SECURITY does not offer eco-friendly accreditations.

    Does SOUTHGATE LOCK & SECURITY offer a senior discount?

    No, SOUTHGATE LOCK & SECURITY does not offer a senior discount.

    Does SOUTHGATE LOCK & SECURITY offer emergency services?

    Yes, SOUTHGATE LOCK & SECURITY offers emergency services.

    Are warranties offered by SOUTHGATE LOCK & SECURITY?

    No, SOUTHGATE LOCK & SECURITY does not offer warranties.

    What services does SOUTHGATE LOCK & SECURITY offer?

    SOUTHGATE LOCK & SECURITY offers the following services: RESIDENTIAL DEADBOLTS INSTALLED, LOCKS REPAIRED, LOCKOUTS, HIGH SECURITY KEYS, KEYS MADE, MOTORCYCLES & AUTOS. ACCESS CONTROL SYSTEMS.