
Northeast Ohio Fence & Deck, Inc
About us
We are a Multiple Year Super Service Award Winning Company. We take great pride in taking care of our customers and installing Fence & Decks like we are installing them at our own home. We as Team NEO want to be a contractor that you will want to review! Offers full financing or 1/3-1/2 down. Additional contact name - Jim (Owner), Bob, Brian, Bruce and Ron (Sales Team) and Heather ( Customer Service) . Additional DBAs - Northeast Ohio Fence & Deck Co
Business highlights
Services we offer
Chain Link and Custom Gates. We also offer Composite and Wood Decks., Installation of a variety of Residential and Commercial Fence. Aluminum, Vinyl, Wood
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
11% | ||
4% | ||
2% | ||
3% |
"Thank you [Member Name Removed] we appreciate your business, if you need further assistance in the future don't hesitate to call."
"Thank you very much for the review. The demo and post set of the construction project definitely is the messy part. I will make sure the crews are informed to clean up better. We do try and make sure everything is cleaned up as much as possible before we leave. It is hard to understand your home becomes a construction site. We’re glad the finish crew got the job done to your expectations! Thanks again! Jim NEO Fence"
"Mr. [Member Name Removed] glad your pleased with the installation and your fence. Definitely a trying year with Covid. At times overwhelmed with volume of calls and emails. We do try to communicate as much as possible. Dealing with Cities and Material Suppliers this year due to Covid we were not getting back the the information to pass along to our customers mostly because they were closed or working remotely. We appreciate the feed back and will try and get better. Thanks Jim Randall NEO Fence"
"Dear Customer, Thank you for the review and your business. We all work really hard to be a good company. I apologize if the clean up wasn’t what you expected. Clean ups are part of the construction process and we always try to do our best. As for payments for residential fence they are due upon completion as stated in the contract that was signed. With that being said we don’t always run payment the same day. We run payments a couple times a week. Your payment happened to be in the 1st batch that fell on the same day of completion. It can not be our responsibility to worry about if a customer needs to change a card or if funds are available unless we’re informed prior. We’re easy to work with on all payment and payment types. Sorry for any misunderstanding. Thank you again, Jim Randall NEO Fence CO Inc"
"Hello [Member Name Removed], Just wanted to follow up on the review. I apologize you feel the commutation was not up to par. When you contracted us in November it was explained the vinyl fence couldn’t be installed until after the first of the year and only then if the weather was warm enough. The material was ordered once you went under contract so we would have ready for the install. The survey and permit were also applied for to have done to be ready. Once the weather looked good for the install the deposit was cashed and you were scheduled. It was delayed one week do to Northeast Ohio weather. The fence was installed and looks great from the pictures and video reviewed. As for the estimator not following up, I apologize and will see what happened. The clean up is very disappointing for me to hear we work ho*** ** making sure everyone knows clean ups are just as important as the installs. We will Contact you to see if we can do anything else. We want every customer satisfied. Thank you. Jim President NEO Fence Co, Inc"
"Update 2020 this customer reviewed us negatively and used every excuse in the book to not pay us. We ended up Sending to collections."
"We appreciate the A review the crew really deserved it. The debris that was asked by the customer to take away was actually an extra 3 full truck loads that was loaded and taken to the dump. The extra cost was for the dumping Only ( not loading or hauling). The extra charge was never paid. I was upset but took the high road. Two sides to every conversation. We’re glad this customer is happy with the work but we will not work for her again. Please read all out A reviews. We care about our customers and try to do our best for every customer. Thank you, Jim Randall President Northeast Ohio Fence"
"We installed a Bufftech Vinyl Fence. Bufftech is the manufacture of the Fence. The warranty is that of the company. It’s the same for your Vinyl Siding and Roofing. We pass the warranty down from manufacture. We give a 5 year labor warranty on the install. In this case this fence failed after the hurricane winds we had in September. I agree with customer 40 mph winds are not uncommon in NEO. In this case they were more like 75 mph. We take great pride in servicing our customers: We have a great reputation that we work ho*** ** every day. I understand you can’t please everyone. But this is down right slander. Once we’re paid in full you have a labor warranty that WE Stick behind for 5 years and the manufacture warranty that is passed down. Please read all A reviews, have us out for an estimate and make a decision on your own. Unfortunately we live in a time where some people want more than what is paid for. Thank you, Jim Randall President Northeast Ohio Fence & Deck"
"Thank you! We really appreciate the business."
"Thank you!"
"Thank you! I'm glad you're happy [Member Name Removed]."
Licensing
State Contractor License Requirements
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