"We offer a specific type of vinyl fence Bufftect CertainTeed. We do not repair box store vinyl. We reserve the right to work for whom we decide to. Thank you."

"Thank you [Member Name Removed] we appreciate your business, if you need further assistance in the future don't hesitate to call."

"Thank you very much for the review. The demo and post set of the construction project definitely is the messy part. I will make sure the crews are informed to clean up better. We do try and make sure everything is cleaned up as much as possible before we leave. It is hard to understand your home becomes a construction site. We’re glad the finish crew got the job done to your expectations! Thanks again! Jim NEO Fence"

"Mr. [Member Name Removed] glad your pleased with the installation and your fence. Definitely a trying year with Covid. At times overwhelmed with volume of calls and emails. We do try to communicate as much as possible. Dealing with Cities and Material Suppliers this year due to Covid we were not getting back the the information to pass along to our customers mostly because they were closed or working remotely. We appreciate the feed back and will try and get better. Thanks Jim Randall NEO Fence"

"You contacted us on 8/18/2020 at 3:03 pm. We contacted you 8/19/20 at 7:26 am. The girls answer the phone Monday through Friday 9am to 5pm. If you want a estimate call between those hours and as for Heather to schedule. Please read reviews of actual work that was done. We appreciate all our Angie’s List customers and our A rating. Thanks Jim Randall NEO Fence & Deck"

"We’re not taking on repairs unless you’re an existing customer. Covid-19 has us backed up and behind on installs this year. Please read reviews of actual work done. Thanks Jim NEO Fence Co, Inc."

"We’re backed up do to Covid-19 Pandemic and the weather. Please read reviews of actual work performed. We will be refusing this job. Thank you!"

"Dear Customer, Thank you for the review and your business. We all work really hard to be a good company. I apologize if the clean up wasn’t what you expected. Clean ups are part of the construction process and we always try to do our best. As for payments for residential fence they are due upon completion as stated in the contract that was signed. With that being said we don’t always run payment the same day. We run payments a couple times a week. Your payment happened to be in the 1st batch that fell on the same day of completion. It can not be our responsibility to worry about if a customer needs to change a card or if funds are available unless we’re informed prior. We’re easy to work with on all payment and payment types. Sorry for any misunderstanding. Thank you again, Jim Randall NEO Fence CO Inc"

"Hello [Member Name Removed], Just wanted to follow up on the review. I apologize you feel the commutation was not up to par. When you contracted us in November it was explained the vinyl fence couldn’t be installed until after the first of the year and only then if the weather was warm enough. The material was ordered once you went under contract so we would have ready for the install. The survey and permit were also applied for to have done to be ready. Once the weather looked good for the install the deposit was cashed and you were scheduled. It was delayed one week do to Northeast Ohio weather. The fence was installed and looks great from the pictures and video reviewed. As for the estimator not following up, I apologize and will see what happened. The clean up is very disappointing for me to hear we work ho*** ** making sure everyone knows clean ups are just as important as the installs. We will Contact you to see if we can do anything else. We want every customer satisfied. Thank you. Jim President NEO Fence Co, Inc"

"NO WORK PERFORMED! No contract with this customer to do any work or we would of performed the work. Please read all A reviews of ACTUAL WORK done. We reserve the right to work with and for customers and clients we want to have relationships with! Thank you Jim Randall NEO Fence Co Inc"

"Update 2020 this customer reviewed us negatively and used every excuse in the book to not pay us. We ended up Sending to collections."

"We appreciate the A review the crew really deserved it. The debris that was asked by the customer to take away was actually an extra 3 full truck loads that was loaded and taken to the dump. The extra cost was for the dumping Only ( not loading or hauling). The extra charge was never paid. I was upset but took the high road. Two sides to every conversation. We’re glad this customer is happy with the work but we will not work for her again. Please read all out A reviews. We care about our customers and try to do our best for every customer. Thank you, Jim Randall President Northeast Ohio Fence"

"We were out to see this potential customer on 4/20/18 for a site visit. Hank and a sales trainee were there at 9am. We measured the yard, uploaded pictures to our job ap and gave a verbal quotation. An emailed copy was also sent all within a week from the site visit. WOW!!! Please understand this Review or bashing of my company is based on NO WORK performed. I'm thinking someone did not like the price. We also reserve the right to do work for who we want to! We at Northeast Ohio Fence & Deck take great pride in what we do. We care about our customers and our reputation and work very hard at both. Please read all A reviews of some actual work being done! Thank you Jim Randall President"