Admiral Glass Company

Service Provider Response

THANK YOU FOR YOUR REVIEW - AND THANK YOU FOR YOUR BUSINESS

Service Provider Response

response - somethings just dont go well - customer ordered above mentioned windows - we purchased materials for the job - and went back to install - when we got back - there was additional window treatments and framing and shutters installed over the openings that we had previously measured for install of new window - i questioned the homeowner about the situation - and why she should have had window treatments and finished trim work- done before the window was replaced - this type of stuff always needs removed when replacing windows - and there is always some little bit of touch up / painting that may need done where the old window is cut out and trim is removed from a painted surface - she did not contract us for any trim work or anything to begin with - she was very matter of fact and i wouldnt say rude - but very mis understood on why this was an issue for our installation process . we had already spent money on the materials for the job - and her answer was - dont do it if you dont feel comfortable - at wich point i would have lost ample dollars for time and money spent prior to installation date . i explained i will do my best to install the window as was ordered , and she said do your best - and repeated - if you dont feel comfortable with it - just forget it - exact words -- well that isnt an option when there is material that have been purchased and paper work signed to complete the job- we removed the window treatments - that were installed in a strange way - not bad - but just not the normal way of installing trim - and it was impossible to remove the window treament the correct way without disassembling the entire thing take shutters off hinges , remove all trim and framework , etc... this was alot of extra work that we werent being paid to do on top of it - and we did everything in our power to put everything back as it was - but after installing the window she had contracted us to do - the window treatment was not fitting exactly in the same place - and was not destroyed by any means - the window trim was out of level on the adjacent windows by over a 1/2 inch - and when we put the treatment back up level it appeared visually to be out of square due to lining up with the window trim next to the windows we worked on - we tried to make the customer happy and returned a second time - at wich point the frame she is speaking of that was "destroyed" was put back 99% of the way it was when we got there - like i said why would you have window treatment installed before the window was replaced - the install of the window treatment was not done correctly to begin with to wich point it was IMPOSSIBLE to remove it correctly due to strange installation practice done by - her father inlaw or another family member - it may have looked fine but was impossible to remove correctly without showing some signs of removal - as with all window replacement - some touch up painting may be required after installation - - we did our best to satisfy the situation but customer was not happy - somethings just dont go as planned - and after it is all said and done sometime you cant make every one happy - like i said why install interior window treatments prior to having the windows replaced - and these were not blinds - they were pretty expensive vinyl frame locking shutters - that werent installed correctly from the get go - and made the job impossible to do correctly without removing and dis assembling them completely - it was discussed - and we tried our best - if combative means conversing with the customer and explaining the situation at hand - and defending the practice performed , well im not sure what to say - if any thing she was combative and was swearing and was very un reasonable - and the window treatment was FAR from destroyed - and was exactly back where it was prior to us performing any work . Like the title says some times things just dont go well - we tried to make her happy - and was not working out - we apologized and tried to do everything possible to de-escalate the problem - and when we left i asked her to take a look at what we repaired an re installed again - and she said it was much better and thanked us for coming back - she was comparing the level lines to crooked trim that was over a 1/2 inch out of square - and from a visual standpoint was scrutinizing the work - and defending her family member - that actually did a decent job installing the window treatments - but just didnt make them able to be removed without some sign of removal and wear and tear - we cannot be responsible for customers doing things in the way we call - putting the cart before the horse - why do finish work before the window is replaced and then get mad that we disturbed the finish work - and she also didnt mention this was the second or third job weve done for her with absolutely no problems at all - so if we were so bad why did she call us back for repeat work - we have been in business for 32 years and have not stayed in good reputation by doing shotty work - in 32 years to have 2 maybe 3 bad reviews isnt so bad - i just wish the happy customers would be so quick to report their experiences . we apologized for any inconveninece - and tried to fix it and to our best knowledge she made it sound like she was happy when we left - but its a shame that people are free to write whatever they want and try to ruin a business reputation over a silly situation that was not nearly what is was made out to be . And in reality was at the fault of her own by not thinkin and putting her expensive trim work and window treatments up before the windows were replaced - and if at all possible - i would like to have this comment removed due to over exageration and fault of homeowner -

Service Provider Response

customer was advised that we could not perform the work requested due to scheduling and budget - price was not in line with what was able to be done - not a paying customer - free estimates are for informational purpose only - if job is not signed - you are not a paying customer - we apologoze for any inconvenience