BRUCE came out within 24 hours, he was very polite and efficient. I would highly recommend Mr. rooter!

He came and assessed the problem quickly and accurately. He offered me a couple of solutions and went right to work. Less than 20 minutes later the problem was solved and everything was flowing...smoothly. Excellent service and very personable....he even gave me a discount that I didn't know was available to me. I would hire them again.

Employee recommend frost free that drains after shutting it off helps keep from freezing during winter months excellent work

Very pleased with services provided and their professionalism. It's been two weeks and haven't had any problems since.

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Professional,friendly and knowledgeable and cleaned up after himself

for what they said weighed 250 lbs. It weighed 70 lbs and they cracked the discharge when they removed it which I must pay to have repaired because Mr Rooter broke it. The master plumbers I did get to replace it determined this. The estimate I received was also "for this area where I live"---when the estimates I received from two other licensed professional companies were over $1000 less and that would have included removal. And there is no reason for a plumbing service from a licensed individual to differ just because of the area I live. Yes they were prompt, professional, and attempted to pressure me into acting. I never should have let them take the pump out in the first place when he told me he had to call his supervisor to get help him get it out. I will not be using them for again.

unknown

unknown

They did fine. They can lower price to be a better company. They did quality installation.

unknown

See above comments!

They ran the snake through with a camera. They did great! There were hairline root from trees and bushes and they were able to unclogged the drain.

He arrived at the scheduled time, actually earlier. He called to ok that. He put in a snake with a camera and found sludge and roots. He cleared them and poured something in the drain that would eat away the roots. I couldn't use the drain for 4 hours. My receipt just has the total charged and no itemization. There is a warranty of 6 mths or 1 return trip.

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It went very well and they took care of the problem by fixing the pipe and building a wooden box over it so that it wouldn't get broken again and they showed me how I could get to the pipe if need be. Also the sump pump system they put in about 3 years ago they updated it with a new battery as the old one had to have water poured in it ever so often. The new battery is maintenance free and I don't have to worry about making sure that the battery needs to be maintained.

I was very happy that it was taken care of and they did a great job.

Received phone call from main office saying plumber was running a little late, and he should arrive within the hour... ended up he was less than 15 minutes late. He assessed the problem and advised me of what needed to be done and gave me a verbal estimate. The price seemed a little high to me, but I have not needed any type of plumbing for many years so assumed the price was probably in-line within a few dollars either way. Plus, I did not want to deal with getting additional estimates, and he was at my house on a Saturday ready to do the job so I agreed to the price. He brought in a large piece of equipment that he used to clear the blockage all the way out to the sewer. It seemed like it took longer to unload the machine from his truck and get it down the basement steps than it did to clear the blockage. I'm satisfied with the job and would use them again if needed.

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Showed up at appointed time checked out the problem, cleared the slow drains and gave us material to keep drains clear in future.

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unknown

Impressive service.  Gave quote prior to doing work.  Suggested using liquid  annually to rid future roots.  We will call him back later to make appt.

Went well will be calling him again to put in liquid to destroy roots when they grow back.