Roy's Rooter

Perfec! Broken pipe happened on a Sunday night and he came out promptly and made the fix. Very professional. Excellent job.

On Tueday, January 19th 2016, Bob Byers came out to inspect the sewer gas leak. He determined the leak was coming from one of my toilets. He said it would cost just as much to replace the toilet as to repair the seal so I had him replace it on the January 23rd. Quickly I realized the water in the toilet was seeping out. The sewer gas smell was still present. I called him and said there was a still a problem. Bob Byers came back on January 29th. He said nothing was wrong with the toilet and it must be my plumbing. He suggested that I have a smoke test done to check my vents and traps. I asked him how much this would cost- he quoted around $600. He already charged me $841.89 to put in the new toilet which did not fix my problem. On March 8th, once I saved enough money I paid a handyman who was recommended by Springdale building department to check my plumbing vent on the roof, which cost $125. They put a hose down the vent and found no blockage or clog. On Friday March 18th I paid Nieman Plumbing $435.60 to do the smoke test. Again, results showed no clogs or blockage. Immediately I called Bob Byers and told him there was no problem with the plumbing and it was because of the toilet. I told him I wanted my money back. He said he would give my money back because he has mortgages to pay and I need to call Delta, the toilet manufacturing company. Bob overcharged me and cost me so much extra money and my problem is not solved. I am sick from the methane leak and have to keep my windows open all the time and have had to sleep in the back seat of my car in the my garage. He needs to come get his toilet and refund my money in full.