Finding the right people to get the job done can be tricky. Dead or dying trees, loose limbs/branches can be very dangerous for not only the workers but the customers as well. At Orion Tree Services we only have skilled, well-trained and professional guys on our staff. We are licensed, bonded and insured. We take a large amount of pride in our work, and we will not accept disatisfaction.The job is not done until the customer is satisfied. We offer a unique "free climb" service. We opt out of using heavy machinery that can damage the land/property and cause future problems. When heavy machinery is needed, we are skilled in minimizing the machine presence and restoring ground to natural finish. Free estimates 7 days a week!
We offer all aspects of tree service year round and snow removal during the winter months.
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Number of Stars | Image of Distribution | Number of Ratings |
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64% | ||
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21% | ||
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14% |
From our experience with these people they are NOT "customer driven" as their website claims in regard to responding to our requests and questions about the job. They sent an inexperienced estimator who did not write our estimate/contract to say exactly what we wanted done. Then they ignored our requests for a new revised contract. We requested a new contract 3 times by e-mail and twice by telephone. We were verbally "brushed off" and told we did not need a new contract, and later they said they would send a new contract but did not. Our 3 e-mail requests were ignored.
As a result they would not cut one limb that we thought should be included in the job according to what we told their estimator. They probably made enough money on the good size load of nice oak wood which they cut at our place to cover their expenses for cutting that one omitted limb. Also, we e-mailed 4 separate questions about the job which Orion did not answer.
The tree trimming work and clean-up that were done were satisfactory, but we would not hire them again due to their refusal to give us a revised contract.
"Hello [removed member name] Thank you for your feedback. It was great doing business with you and look forward to working with you in the future. We are happy to hear that you are satisfied with our service. Have a blessed day! Jon and Miranda Weaks JD Orion Tree Service LLC"
Initial contact and quoting process was professional and informative. We agreed on the work that needed to be done and they quoted the job. They scheduled the job with me at that time and gave me a receipt of the work they quoted. They called a week ahead of the scheduled job and said they could do the work earlier if that fit my schedule. We agreed on the date. They came on the agreed upon date. My family was home but I was out of town. When I came home the next day you couldn't tell any tree work had been done (other than the removed trees and butts).
They followed up with me to make sure I was happy with their work. We had agreed they would be back to grind the stumps at a later date which I was fine with.
I have other work that needs to be done and I will have Orion quote the job when they come back to do the stumps. If pricing is in line (like the last job) they will get the work.
"Thank you for all your kind words. We are always happy with a satisfied costumer. It was a pleasure doing business with you and look forward to the growth of our relationship not only with you, but with our community. You will be hearing from us soon, have a blessed day. Jon and Miranda Weaks JD Orion Tree Service"
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