Stanek Windows
About us
Stanek brand windows and doors are known for their exceptional beauty, superior quality and energy efficiency. Custom-designed and custom-made for your home, Stanek windows and doors are engineered to have among the highest structural and thermal ratings in the industry. But what you'll really love is the way Stanek windows look and perform. You can get a replacement window anywhere; but only Stanek windows offer custom aesthetic options like unlimited custom exterior colors, rich woodgrain interiors, stunning hardware finishes, custom shapes and sizes with high-performance glass options to create the perfect, most energy-efficient window for your home all backed with a limited lifetime warranty for peace-of-mind protection. We make replacing the doors and windows in your home or commercial space easy and stress free. Our Stanek windows experts will assess your existing windows, listen to your needs and current window challenges and make recommendations to help guide you to the window that is right for you and your home. No gimmicks, no games. Just exceptional quality windows custom designed and custom made for you. Give us a call to start your project today! We offer a free, no obligation in-home estimate along with a wide range of affordable low monthly and no interest payment plans . To learn more about Stanek® windows, visit our website www.stanekwindows.com or call 1-800-230-8301 to schedule an appointment. Stanek® brand windows are exclusively manufactured by Great Day Improvements, LLC., makers of Patio Enclosures® brand sunroom. To learn more about Patio Enclosures® brand sunrooms, visit our website at www.patioenclosures.com.
Business highlights
Services we offer
Entry & Patio Doors, We offer Replacement Windows, and Storm Doors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 44% | ||
| 0% | ||
| 28% | ||
| 11% | ||
| 17% |
"Dear Ms. [Member Name Removed], We are sorry to hear you are not happy with the second set of windows we installed. Our Operations Superintendent as well as our Regional Manager have reached out on several occasions since the install. As reviewed, your windows were properly installed per the contract that was signed. We understand that aesthetically speaking, the second set of windows we installed look slightly different from the first set, however that is because the first set of windows were complete reframes and you opted not to go the reframe route for the second set due to the cost. We value you as a customer and want you to be happy. To remedy the situation, we’ve offered two different solutions and are currently scheduled to perform the work for the solution you chose on 11/9. Sincerely, Great Day Improvements"
"[Member Name Removed], Thank you for being a valued customer and for taking the time to share your experience with us! We're pleased to hear everything went well. Should you need anything in the future, please do not hesitate to reach out. Thank you!"
"Hi [Member Name Removed] - We are thrilled you love your windows! Thank you for being a valued customer!"
"[Member Name Removed] We are sorry to hear you feel this way and disappointed to see your review. Yes, it took several attempts to get things right but it wasn't due to a lack of effort on our part. Back at the end of April when you first contacted us due to issues with your windows, we committed to coming to your home on May 1st to inspect all of your windows, screens and insulation. When our technician arrived at your home you refused to allow him to complete the full inspection and only allowed him to address a single window. We then we received your BBB complaint in July stating we had been unresponsive to a new issue although our systems indicate we had not received correspondence from you. We sent another crew back to your home to address the new issue and had a new screen manufactured for you. We came to install the screen at the agreed upon time but you were not home so we left the screen on your porch. Between the time our crew left and you returned home, the screen was somehow damaged and we had to send another service technician to your home to rescreen the frame and install it."
"[Member Name Removed], Thank you for taking the time to rate us and leave a review! We're glad to hear you feel the quality of our windows is great and pleased with their beauty. We're confident you'll be pleased for years to come. Thanks again! Sincerely, The Stanek Windows Team"
"Dear [Member Name Removed], We do apologize that there was initial miscommunication regarding accommodation of the A/C unit by the sales person. We appreciate you bringing that oversight to our attention. Our installation superintendent was able to create a custom piece to complete this request and finish your job. We do hope you'll be satisfied with the quality of our windows and the energy efficiency they bring to your home. Should you have any issues, please do not hesitate to reach out. Thank you, Stanek Windows"
"Mr. [Member Name Removed], Thank you for your review. Your satisfaction is important to us. We apologize that the sales person did not return your calls. We will be addressing that issue internally. As for the support for your A/C unit, our installation superintendent is working on a solution now. Victor Perri left you a voicemail earlier today to schedule a time when we can come out and make things right. Please return his call or call the main office at 216-341-7700. Thank you for your patience."
"Thank you for your review! We do appreciate the time you took to complete it. If there is anything we can do in the future, please don't hesitate to reach out."
We replaced all the windows in our home with Stanek and did the project in two phases. The first phase, replacing seven windows in our bedrooms in 2012, went off without a hitch. The installation crew was professional and did a great job, and we've had no issues with the windows.
The next year we ordered windows for the rest of our home -- 16 in all. The whole experience was a nightmare. I was told over the phone that this would be a three-day job. The crew they sent was headed up by a meth addict who tried to install all 16 windows in one day. During this rush, they cut corners in installation, telling my husband that they didn't remove the shutters to caulk (a process the previous crew did, and said was important to prevent water seeping behind the siding) because one of them was allergic to bees. They also cut a hole in our siding. They patched the hole with caulk. No surprise, they did not finish the job in one day, so the next day the head of the crew proceeded to install the remaining windows -- including a large, very heavy picture window -- by himself.
After months of research, we selected Stanek because we had heard great things about their windows and about their installation service, so my husband and I were very upset by this process. After the installer left, I called to complain. I was given lip service apology. Two days later, the head of the crew showed up at my house completely strung out. He terrified my babysitter and two young children, and demanded to know why he wasn't being paid. I felt threatened so I told him to leave and that if he returned I would call the police. I was furious that a Stanek employee showed up at my house and behaved in a threatening manner and made me feel unsafe in my home, so I called Stanek; their response was that they are sorry and that it is very hard to find good help. They sent three managers out to my house; one of them told my husband he'd give us a $100 rebate that we never received.
Today -- November 10 -- I decided to take advantage of the warm afternoon and washed my kitchen windows. The mechanism to clean the window snapped and the window wouldn't close. When I called to complain, I was told that they couldn't get anyone out to help me until tomorrow. It is completely disheartening to have paid nearly $20,000 and know that my children will be freezing in their home tonight because this company is completely incompetent and uninterested in standing behind their product.
If anyone is considering Stanek I urge you to reconsider. Our experience has been just terrible. My old house had Andersen replacement windows. They are more expensive, but in retrospect it would have been worth every penny to pay more for better quality and service.
"The Stanek Windows by Great Day Improvements service department received [member name removed]'s telephone call on November 10, 2014 and immediately began the process of attempting to remediate the problem with her window. The service coordinator for Stanek contacted the service technicians in the field in an attempt to route an employee to Mrs. [member name removed] home, but all of the technicians were on previously scheduled service calls. Mrs. [member name removed] was upset that we could not send an employee immediately and Stanek Windows by Great Day Improvements apologizes for the short delay. However, service employees are scheduled days in advance. The service coordinator offered to walk [member name removed] through the process of placing her window back inside of the track so that the window would shut properly, and also offered a YouTube video explaining how to get the window back in the track, but Mrs. [member name removed] refused. The service department sent a technician to the home the very next day and the window was restored to operating condition."
"Thank you for the opportunity! We hope your enjoy your windows for years and years to come. If you know of anyone considering windows, we would be grateful for a referral."
"Thank you for your feedback. We apoligize if there was a misunderstanding on your existing alarm system, but our contract clearly outlines "alarm systems"on the back. It states, "Stanek Windows by Great Day Improvements shall not be responsible for disconnecting or reconnecting alarm systems, or heating or cooling units." Our installers will always attempt to expose the wires so that your alarm company can reconnect system after the new windows and interior wood trim are installed. Thank you for commenting on the appearance and quality of the new windows. We appreciate the opportunity to respond to this post."
"Thank you for the opportunity! We hope your enjoy your windows for years and years to come. If you know of anyone considering windows, we would be grateful for a referral."
I mentioned that I had to have two glass panels replaced because of defective glass. One of the glass panels had a chip inside the double pane, the other had a deep scratch on the outside. I'm almost certain the installers knew of the defects but still installed the windows. This was such an inconvenience to me because I had to take time off of work to be present during the installation and the replacement of the glass panels.
I learned that Stanek Windows was recently purchased by Great Day Improvements, so this may be one of the reasons for the poor quality control and customer service. There are many companies offering windows of similar quality, so I would suggest shopping around. This year's experience with the representatives at Stanek Windows left me angered and disappointed. Since I had problems with Stanek two years in a row, I will not be contracting with them next year to complete the replacement of windows in my home.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
700 East Highland Road, Macedonia, OH 44056
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