The Basement Doctor of Cincinnati

The customer service we received was non existent. We had problems with our electrical hookup due to miss communication between salesman and our electrician. The salesman, Albert said he would help make it right and we never heard from him again. This cost me another 734 dollars.

Our experience with the basement doctor was great from start to finish. Everyone we’ve dealt with through the entire process was so kind and informative through every step. They gave us peace of mind through a very stressful situation. Nate, Hugo and Craig, who installed our piers did an awesome job. They walked us through everything they did, everything we would need to do for the weeks to come after the project and even taking time to look at some areas that weren't directly related to what they were fixing. I cannot overstate how much I appreciate everyone from the office to guys on the project . They truly exceeded our expectations and I will definitely go to the basement doctor again with any future needs!

Your 3-man crew was very efficient and hard-working yesterday ( Tre, Angel, & Eric). My husband was out of town; when he got home, he did not see any Cleanspace vent covers. After contacting Chris Henderson, he explained that the vent covers had been installed inside the crawlspace. We are grateful that you moved us ahead in your work schedule also. Many thanks to all the folks at the BASEMENT DOCTOR. Bob & Alice Spitler 740 Brande Drive Eaton, Ohio 45320

Great work. Good product. Friendly and conscientious crew! Nice Job!

Highly recommend! ✨️ Nate, Hugo, Craig, and the poly lift crew were absolutely amazing! Wonderful customer service and great communication! We are very satisfied customers!

They are good and knowledgeable. Maybe a little pricey but the work speaks for itself

JON ASHER MY SUMP PUMP INSTALLER WAS WONDERFUL. DID A SUPER JOB & WAS VERY INFORMATIVE! MY SALESMAN JEFF Eyrich was super. I'm very picky so they all need to be complimented! I chose them over Jayco. Thanks again Brian Lindsay

fixed the problem

Fair, honest fast and efficient.

project was completed and customer was satisisfied

too soon project schedule not done yet

I had a very mixed experience with this contractor. The man who came to do the estimate was very friendly and professional. He sold me on getting more expensive "carbon armor" to reinforce a cracked cinderblock foundation wall as opposed to cheaper steel i-beams because of the nature of our repair, the location of some water pipes, and the proximity to our gas line, Then, when the crew showed up to do the work, the foreman tried to sell me on putting in steel beams for the same price as our original "carbon armor" estimate, stating that the beams were actually more expensive, which is a lie and exactly the opposite of what I was originally told. I can only imagine he tried to do this because he did not want to have to work with the more labor-intensive and toxic materials involved with the "carbon armor." Very disappointing. For the price I paid over estimates from their competitors, I expected not to be swindled as such.

Very experienced best price for the work being done with great warranty

Very professional and very courteous. I was amazed at how they could raise the many patio slabs that had sunk up to 3 and a half inches without cracking. They stabilized the areas around my pool deck and leveled the pad that holds the 500 pound sand filter. Cleaned the job and filled the holes to where you have to look close to find them. Highly recommend.

Very friendly and courteous upon arriving at my home. We review the process of the work to be done, took my suggestions as workable and started the work. Workers arrive on time and work on the tasks at hand. One suggestion taken, saved me time, material, money. One minor problem develop, hoping to solve that today.

They came to do the job quicker than originally told but they got the work order confused and had to come twice to finish the job I do wish that they repaired the ceiling but they don't do that kind of work

They were very prompt and courteous. They were very neat and cleaned up when they were complete. They explained every thing to me.