Hometown Flooring Inc

unknown

I purposely waited to post my comment to the response from Home Town Flooring since I was requesting a refund which I did receive. The author of the response has the situations for the refund request totally wrong. We were forced to sign a letter stating that we would wait 10 days before we received our refund. We did order flooring, not hardwood  for our basement and we changed our mind. The owner would not listen to our request to not order the basement flooring. He had told us that the flooring was not available locally and we tried to tell him that we did not want it anyway but he continued to pursue locating the flooring and was not pleased when we told him we again did not want it. This has absolutely nothing to do with our request for a refund on the laundry room flooring. The laundry room flooring would not slick to the existing vinyl flooring like it was supposed to do. They put glue on the flooring tiles and that made it slip and move even more. The job turned out to be a mess. And as far as allowing us to keep the material, that is only because they will not come back and remove the tile. I do feel that the merchant needs to get the facts correct before publishing their reply. I am glad that other consumers have had good luck with dealing with Home Town flooring, but we absolutely did not. We will not ever use their business again not would we recommend to our family and friends.

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It went great! They did a super job! I highly recommend them! I will be having them do a bedroom next!

On 3/19 Chris Huhn (owner) came with flooring samples, measured, and provided a free estimate within hours of visiting my home.  The next day, I met Chris and Marsha in the showroom to look at larger samples and brought a couple home to evaluate.  I signed an agreement within 2 days of Chris's original visit.
Marsha called to let me know that the job probably would not be done until late April because they were unable to obtain the material locally.  I was pleasantly surprised when she called at the end of March to let me know they had located the flooring and it was available to install install immediately.  Brian arrive on 4/2 and within 4 hours my entire kitchen floor was replaced, new toe strips installed, and everything cleaned up.
I was so pleased with the flooring results, I failed to notice a toe molding had been installed by the exterior door sill.  It was effective but not pleasing to my eye.  Marsha, Chris and I discussed the reason for the molding and alternatives.  Brian came, removed the molding and caulked that edge.
I could not be more pleased with the final result and with the service provided by the entire Hometown Flooring team.

From the beginning when we had the first issue we should have never had to pay for the extra labor.

Another wonderful experience with Hometown Flooring. I contacted Chris and told him I wanted to replace the current vinyl flooring in my large eat-in kitchen and guest bath. I wanted to replace the flooring but did not want to put a lot of money into it. Chris came out to my home within a day or so, took measurements and then gave me suggestions. He also gave me an estimate for the job.  I decided on doing another vinyl floor.

I went to his business and looked at samples. The vinyl flooring available today is not your grandmother?s vinyl! The quality and thickness of the samples he showed me were great. I could not find a design I really wanted so he called the manufacturer. They told him that they were coming out with a new line and would drop off these new samples. Chris had these new samples dropped off at my home!

My husband and I laid the samples we liked on the floor until we decided on one. We called the office with the sample name and within a day we were given our quote. The quote included moving the stove and fridge, the flooring, toe molding, molding under the cabinets, labor as well as things I might be forgetting. We arranged a day at the end of the week to have it installed. The office kept in touch with me concerning the delivery of the flooring and what time the installers would show up.

Brian and Joe came Saturday morning and got right to work. They did everything Chris and I agreed on. They did an excellent job cleaning up before and after the job. They were both friendly and professional. The flooring is beautiful! It was installed perfectly and we had no follow up issues. Chris stayed in touch with me to ensure I was happy with the outcome. I certainly am!

We have used Hometown Flooring once before so we didn?t even shop around. I know we would not have gotten the personal touch from a big box store. I can definitely recommend Hometown Flooring for your next floor replacement. Thanks Chris!!

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They did a great job and the price was great. My only concern is that I asked for my stairs to be covered, which apparantly didn't include the stringers. Had that been done as well I would have been completely satisfied.

They were flexible and worked with our schedule.  They installed the carpet on time, and they did a great job.

I have put off this review for quite a while, because the experience itself was not as positive as the final outcome. It took longer and was much messier than we anticipated. We knew it would be messy tearing out the ceramic tile. The installer said we would not need to empty the pantry or kitchen cabinets, they would cover the shelves and doors. Unfortunately, this was not sufficient to keep the dust out and everything ultimately had to be taken out and cleaned. Same with the larger pieces of furniture they said we could leave and they would cover. Not covered sufficiently to keep the dust off. 
Bottom line is the project was finished when we needed it done. And it was done within our budget. We have gotten many compliments on the floors and other than some squeaks and creaks that we didn't realize would come with the flooring, we are certainly happy with the end result. The process itself was more of a headache than we anticipated. Clearly we should have done a bit more research!

unknown

Excellent. They were prompt and did an excellent job with the installation! They also cleaned up after themselves. They said that we could carpet the other rooms one room at a time which worked well for our budget!

It went great. They were very reasonable on negotiating a price for removal of the old carpet, which I really appreciated. The new carpet looks and feels awesome.

We had water damage and needed flooring replaced, they did a great job with quick turn around at a fair price

Crew was polite and punctual.  My basement trim was installed all the way to the ground, so the carpet was difficult to install.  The crew came back to repair some pieces that were coming up.  They promised to fix anything else that comes up within the year.  I will use them again for my hardwood floors later this month and I will use them when I carpet the remaining rooms in my home.

It was great. The floors are beautiful. They sanded our existing floors stained them a beautiful grey. They totally transformed our home. Chris answered all our questions and got us into the schedule on the exact dates we wanted. Brian - he did the actual work - showed up when he was supposed to, and stayed at it til it was done. It took longer than I thought it would, but they were well worth the wait. I highly recommend them.

They did what I wanted done and did a great job.

First of all, I  have nothing but praise for all  the staff we worked with at Hometown Flooring. Chris Huhn as well as his tile installer, Brian, and all of the carpet installers were extremely friendly and hard-working. Although my husband and I are disappointed in the flooring we selected for our bathrooms, our disappointment is in the product, not the personnel or their workmanship.
     On the day I first visited Hometown Flooring, I explained to Chris that  our carpet and bathroom vinyl flooring were more than ten years old and sorely needed replaced. I told him that we wanted to replace our yellowed bathroom  vinyl tile with ceramic or porcelain tile and that we needed a durable carpet that would not show stains and wear-and-tear on the stairway. I also shared with Chris that we planned to move in a few years, so we wanted above-average but not premium products. The carpet selection was easy: Chris encouraged me to take samples home, and we made a selection almost immediately. We are very happy with our new carpet.
     Unfortunately, I made a poor choice for our bathrooms. Although I originally wanted ceramic tile, I was intrigued when Chris spoke enthusiastically about a luxury "snap and lock" textured vinyl tile that could be "floated" above our floor without a great deal of labor. Indeed, when I looked at samples of the tiles, they looked very similar to ceramic, but cost  less. I decided to choose this type over ceramic, but I made a mistake by not asking to see how several squares of this vinyl  tile would look snapped together on my floor. Here's the catch: because the tiles are snapped together and there is no grout (or spaces) between tiles, the floors look as though they are once again covered in a solid sheet of linoleum!  In no way do they resemble a ceramic tiled surface. Although the floors clearly look better than my faded, yellowed linoleum, they are not what we expected or desired. Chris certainly did not pressure me into buying the vinyl, but I wished I'd listened to my own inner voice instead of being influenced by his enthusiasm for the "luxury" vinyl tiles!

Finding a "handyman" willing to work with this material was difficult.  Getting a response at all or finding someone who had experience with vinyl tile was difficult to say the least.  Chris at Hometown Flooring returned my call immediately and came out the next day to measure the area.  Even though they are not open on Sunday's, he met us at the store to go over our options.  We were considering ceramic tile, but for such a large area, the cost was out of reach, and he suggested a floating floor of snap and lock vinyl tile.  Chris was very up front about the benefits of this type of floor.  It never felt like he was trying to push this type of floor on us, just that he really believed in the quality and look of the vinyl tile.  He let us take home some samples, and after some much thought and research, we decided to move ahead with the project.  Chris was very upfront about the pricing as well.  It was nice to get the "installed" price per square foot to compare the different materials, not just the price of the material itself.  We wanted to do our bathrooms upstairs, but the combined cost was again out of reach.  He said that he often works with people in phases as they can afford to have each project done.  This is nice, because some places will not even send someone out if the job is not big enough, and out bathrooms only total about 95 square feet.
I signed the invoice on Thursday, his installer Brian dropped the material off Friday afternoon, and he began working Sunday morning at about 8 (he would have started Saturday, but the material needed to sit for 24 to 48 hours to acclimate to the temperature/humidity of the house), and was completely finished by Monday evening.  Brian was polite, professional, and did not make a huge mess of everything.  I definitely felt comfortable leaving him in the house alone to work.
On top of everything else going so well, Brian discovered that the old water line that had been hooked in to our newly installed fridge had been kinked (it was copper), but the installers just shoved the fridge back into place.  Not only was it restricting the water flow to our icemaker, but it could have potential snapped and leaked water all over our kitchen.  My first thought when he showed me was "great, now I'll have to call a plumber as well," but he offered to go to Home Depot, pick up the necessary parts, and fix it himself, free of charge.  Upon coming back, he said that they had the water line but not the proper hardware to hook it up.  So even after the job was completed, he returned to the house 2 days later to replace our fautly water line, taking another half hour to forty five minutes of his personal time.  This spoke volumes to the level of customer satisfaction that both he and Chris strive to achieve.
I would strongly recommend to anyone looking for ANY type of flooring to check these guys out.  Chris will work with you to find the best and most affordable options for your house or business, and will provide excellent workmanship and service when you decide what to have installed.  You may find slightly cheaper avenues (buying the material yourself and getting a handyman who doesn't really know what he is doing), but if you want something done quickly and with great quality, you will find it's well worth the few extra bucks.

They were very good. They were prompt and thorough. They had a friendly attitude. They are very knowledgeable and friendly. They will work anyway they can to make sure you are happy. Their prices are moderate and about the same as everyone else.

Hometown Flooring tried to work with us so it was good customer service.

Hometown Flooring was recommended by my general contractor.  They were very reasonable and helpful in picking out the appropriate new flooring (I wanted hard wood for high traffic area and drama).  I went with a darkly stained bamboo that turned out to be just gorgeous.  It's been in a year and holding up well. 
They did a very good job refinishing the upstairs floors.  The color of the stain is gorgeous.
There was an insanely tight timeline due to settlement delays.  The air conditioning guy was delayed and the floor people were concerned about installing the floor in the 100 plus degree heat.  The carpenters and painters were incensed and abusive saying the floor guys just didn't want to work in the heat.  Hometown Flooring researched the product specifications calling the factory to double check about installation conditions.  They stuck to their guns, insisting that the floors needed to be installed properly to protect the integrity of the product and also insisted that drying time on the second floor be respected.  They worked late into the night several evenings to help me tstay on schedule and didn't charge any extra.  I respect that they stuck to their guns - their were very concerned about the humidity - the floors came out beautifully.

The project was wonderful from start to finish.  Although there may have been more people involved than I cared for (one to remove tile, another to install) I would absolutely recommend this company to anyone who is looking for a fair price and fast service!!  We plan to work with them again in the future.  Our guest bathroom is beautiful!!

They did great job.  They were easy to work with.  Chris, the owner, was very patient with me.  He showed me many different kinds of carpet and made some recommendations.  He checked out my house and suggested what would work best with our traffic patterns.  He used the correct padding.  I felt that he was very knowledgable and he educated me in this whole process.  His installers were great, too.  They were so professional and polite.