Harold The Computer Guy

I tried to install the HP printer myself because the instructions said it was easy to do. However, I did not find that to be the case and messed it up. I made an appointment with this company and Harold was able to fix the mistakes I made and properly install the new printer.

Harold came out to my house and found that I had reconnected the printer incorrectly. He then set it back to the correct socket and made sure that it functioned correctly.

Great. All issues appropriately addresses and Harold shared other ideas and suggestions.

Problem was complicated with previous vendor creating a problem. Provided options, Prompt, felt like they understood what they were doing.

Harold fixed the computer quickly and rather inexpensively

went very well. dropped laptop off and they removed the virus. I have used Harold before and would use him again.

Harold purchased a new computer for us from MicroCenter, hooked it up and installed software. He did a good job and seemed responsive at that time. After about 4 to 5 months, the computer started powering off daily at random times. A complete power off; NOT going to sleep, NOT hibernating… completely shutting down – losing any work in progress. We’ve called Harold six times – with no response from him. The last time I called his office I told the woman that since the computer was in Harold’s name I needed the purchase and warranty information in order to get it fixed. Harold HAS NOT RETURNED ANY OF OUR CALLS. We’ve spoken with MicroCenter and they found the warranty info which is NOT even in Harold’s name so we will take the computer there and try to follow-up on the warranty work. We definitely DO NOT WANT HAROLD in our home again. Prior to this issue, my husband called several times as he wanted a new computer. Harold did not return those calls. When we finally spoke with a person in Harold’s office about my husband’s new computer, we were told “Send us an email with what you want.” My husband was looking for some advice about what exactly to buy so THIS RESPONSE WAS COMPLETELY USELESS TO US.

These guys are outstanding! I sent them an email and Miles responded quickly. We have a very informative convo about my options and potential costs. I dropped the system off and Nick was the guy that worked on it. He was outstanding to deal with. Very informative and thorough. He is the one that suggested the SSD. I went ahead and had them put a new SSD in and I could not be happier. They were very honest and didn't charge for a bunch of stuff that I didn't need. These guys will definitely be my go to guys for any future computer issues and will not hesitate to recommend them.

excellent...the sessions were very helpful....and i have used them 3 times....with more to come

He uninstalled the virus and cleaned up my computer.

Very professional and reasonable...We received a SR. discount...Computer works so much better.

Some confusion on the the first appointment and they didn't show. Rescheduled and they (Harold) were very accommodating and spent much time explaining things. Will gladly use again

Great! Harold bought and installed the modem. He also had to pick up a 2-way splitter and plug so 3 items could be on the same outlet. I have my phone through TWC so I had to keep their modem (no charge) just for the phone. He was able to help me within 2 days after I called. He had a lot of extra work to do because of the way TWC originally set me up. While working on the installation he was very helpful in answering all the questions I asked him about working on my computer. I've used his company before and I would again. Note: cost of service included the purchase of the modem, splitter & plug.

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I was very happy with the work. Prompt and friendly.

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