Dun-Right Contractors

I had Paul and Mark doing some work to my house that initially was of decent quality. So I've accepted Paul's quote for windows replacement because it looked like a good deal initially. But once I made my first down-payment the trouble started. The install date was pushed from November, to December, that eventually became, January, February with excuses like the manufacturer is late to deliver, the order was missing some parts or the weather was too cold for the caulk to cure, etc. Eventually I got the windows installed when the weather started to warm up, but they left the old windows in my yard, leaning against the wall. I've got windows quotes from other contractors and all of them have the removal included by default. Since the strong wind started knocking the old windows to the ground and breaking them I've asked them to come and remove them. That was my first unpleasant surprise, they would not do it unless I pay, so reluctantly I paid what I thought was supposed to be part of the service, just like other contractors stated. After a few days while looking in detail at the installation from outdoor, I noticed a few spots where not enough calk has been applied. So I called them and waited for a response because invariably all the messages went into the voicemail. After a few days I email them and attached pictures with the problem spots, that probably are very easy to fix. There was no response to the email too. I've continued to call and send emails repeatedly for more that 2 moths to no avail. I'm writing this so you won't get suckered like me with an initial low quote and ending up being nickel-ed and dimed for services you never thought of, or left with a '25 year warranty for windows' that they would not honor even after a few days after installation. If their name 'dun-right' was supposed to come from 'done right', beware, it is not what it sounds like!

We were trying to list the house asap because we had already moved and they understood it was rush job for us when we met. On July 12, I received their quote via text. On July 14, I responded to their quote and asked them to schedule us and provide a contract and I would meet them with a key and the down payment. On the 15th, she said she had forgotten to forward my text for scheduling but would do so. I followed up on the 18th and was told they could not start now until the 29th because they had scheduled other jobs ahead of me because I had not responded. When I forwarded the text showing I had, she said their schedules were different and I should have been dealing with him even though she sent me the quote. I asked for a contract and that seemed to be a problem and she said it was everything we had talked about and sent a text with most of those things listed out. By the time this was done, she said they could not start until August 4. I met them to provide key and down payment. He said he could start July 30. They did not show up the 30 or 31st. On August 1, they were there for about an hour. On August 4, they had several people there from morning until very late. The work reflected that it was done at the end of a long day.

Examples of specific issues:

Paint on dresser and carpet.

One room had been green and was being painted over with beige. Instead of moving the furnace manual that was

leaning against the wall, they painted around it.

There was drywall damage in one area and he had told us he 'knew what to do to fix it all up'. Instead it looked

worse than at the beginning and you could see the drywall tape. His response was that drywall wasn't in the quote but

fixing that area had been discussed.

We had said 'paint over all the paneling' and one room was not painted.

Gutters were supposed to be cleaned. There was a plant growing in one that was not removed.

The bathroom was very well done and the work was cleaned up well except for the paint.

We paid for the work so we could sell the house and make sure there was not a contractor claim against it.

Without issues